Jaime Zamora

INFINITI of South Bay responded

Thank you for choosing to make the switch to INFINITI of South Bay! We’re so glad to hear that our team’s attentiveness and customer service have made a positive impression. Keeping you informed every step of the way is very important to us, and we look forward to continuing to provide you with the excellent service you deserve. Welcome to the INFINITI of South Bay family! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

We love this, thank you for this awesome review! Calling us a “5-Star Spa” for your Q60 absolutely makes our day. We’re so glad you trust us to take great care of your vehicle, and we’ll continue working hard to make every visit just as special. We truly appreciate working with customers like you and look forward to having you back soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hello J Spencer, Thank you for your feedback and for giving us a 4-star rating. We are truly sorry and concerned to hear about your experience in our waiting area. The behavior you described is unacceptable and does not reflect our values or the professional environment we strive to maintain. We are taking this matter very seriously and will address it with our team immediately to ensure this does not happen again. We sincerely apologize for any distress or discomfort this caused you and other customers. We appreciate you bringing this to our attention. Your feedback is invaluable as it helps us identify areas for improvement. We are glad that the mechanical issue with your car was resolved efficiently. We hope to provide you with a much better and more comfortable experience on your next visit. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this FIVE-STAR review! We’re glad to hear you consistently find our dealership clean and welcoming, with prompt service and courteous team members. Making sure every visit is a great experience is what we aim for, and it’s awesome to know it shows. Thank you for your loyalty and we look forward to seeing you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thanks for sharing your feedback! We’re glad to hear our team was responsive, though we’re sorry you had trouble booking online and reaching us after hours. We really appreciate you letting us know, and we’ll work on making the process smoother. We hope your next visit is even easier and look forward to seeing you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Simonne! We really appreciate you taking the time to leave this review! We’re so glad to hear that Carlos has been courteous, helpful, and provided you with such great quality service. Taking care of our guests with professionalism and kindness is always our top priority, and it’s wonderful to know that we came through. We look forward to welcoming you back again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thanks for leaving this positive review! We’re glad that Mr. Zamora kept you updated throughout your visit and made the process easy and professional. It’s great to know you left with not only excellent service but also a sparkling clean vehicle. We appreciate your trust in us and look forward to delivering that same top-notch experience every time you return! Carlos Robles Service Manager INFINITI of South Bay