Jaime Zamora

INFINITI of South Bay responded

Thank you for this AWESOME review! We’re happy to hear that our team has been efficient and courteous every time you visit. We know your time is valuable, so keeping wait times short and truly listening to your concerns is super important to us. It’s great to hear you like the option to just drop by without an appointment, that flexibility is here to make things easier for you. We look forward to seeing you again soon and making every visit just as smooth and welcoming! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to leave this great review, Jeremiah! We’re thrilled that our customer service team made you feel comfortable from start to finish. Going above and beyond for our customers is what we’re all about, and your kind words mean a lot to us. We look forward to continuing to provide you with exceptional service every time you visit, see you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a great experience and found our customer service excellent. Your recommendation means a lot to us, and we’re honored to be the trusted service facility for Infiniti owners like you. We look forward to welcoming you back anytime you need us! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for your amazing review! We're honored to hear that your experience at South Bay INFINITI was exceptional and that our management and staff went above and beyond to take care of you. Knowing you’re completely satisfied, and even willing to refer others, means the world to us. We’re grateful for your support and look forward to welcoming both you and your friends in the future! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you, Kenneth! We're delighted to hear that you had a positive experience and felt that our team was honest, upfront, and provided excellent customer service. We truly appreciate your trust and are happy to have you as part of the INFINITI of South Bay family. Looking forward to seeing you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for sharing your story and for being part of the INFINITI of South Bay family for so many years! It’s wonderful to hear how well your 2003 QX4 has served you, it truly was a top-of-the-line vehicle, and we understand how hard it can be to say goodbye to a trusted companion. We know that vehicle prices can be challenging, but whenever you’re ready or have questions about your options, we’re here to help in any way we can. Thank you again for your loyalty and trust over the years! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this amazing review, Ray and Patricia! We’re so glad we could help you out during your emergency. Mike’s quick advice to bring your vehicle right in and Andre’s effort to squeeze you into the schedule so promptly show the kind of care and dedication we strive to provide every day. I am happy to hear their efficiency and attentiveness made a stressful situation easier for you. Welcome to the INFINITI of South Bay family, and we’re here whenever you need us, whether it’s for emergencies or routine care. Don't forget to check our website for service deals and specials for your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Dear Ms. Weatherspoon, We are truly sorry to read your recent review regarding your oil change and tire rotation service, and we sincerely apologize for the significant oversight and inconvenience you experienced. It is completely unacceptable that your tires were not rotated during your initial visit, and we deeply regret that you had to return to our dealership to have the tire rotation completed. This was a clear slip-up on our part and does not reflect the high standards of service and attention to detail we strive to provide to every customer. We have addressed this internally with our service team to ensure that such an oversight does not happen again. Please know that we do not "top-off" any fluids with the service you requested, This would be a special request that you would have to make at the time of service write-up. Thank you for bringing this to our attention. Your feedback is invaluable in helping us improve. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for taking the time to leave this five-star review about your experience! We’re glad to hear that your check-in was quick and easy, and that our team took the time to clearly explain the reasons for your service. Being polite, respectful, and thorough is always our goal, and we’re happy to know all your questions were answered. Plus, we’re glad you enjoyed the timely return of your car with that extra touch of detail. Thanks again for choosing INFINITI of South Bay, and we look forward to serving you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this AWESOME review, Cheryl! We’re delighted to hear that every visit feels warm and welcoming, that’s exactly the experience we strive to provide. Mike and Edson will be so happy to know they made your visit special. They are always going above and beyond to make sure our customers leave 100% satisfied. We’re also glad you enjoyed the complimentary tea, and we’ll be sure to have it fully stocked and ready for your next visit! It’s truly a pleasure to have you as part of the INFINITI of South Bay family. We look forward to seeing you again soon! Thanks again, Carlos Robles Service Manager INFINITI of South Bay