Jaime Zamora

INFINITI of South Bay responded

Jim, We can’t thank you enough for this kind review! It really makes our day to hear that our staff made you feel heard and kept you fully informed throughout the process. We know how valuable your time is, so getting you in and out quickly—without sacrificing quality or transparency—is always our goal. We will be sure to pass your compliments along to the team; they will be happy to know their friendly service made a difference. Thank you for choosing INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for taking the time to leave this positive review! We’re happy to hear everything went well and that you enjoyed some of the little perks, especially the chai tea! We’re glad the environment felt relaxed and welcoming, and that you appreciated the complimentary car wash as well. If there is anything we can do to make this four-star review into a five-star one, please let us know! We look forward to making your next visit just as enjoyable! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this awesome review! We’re happy to hear that your service was professional and completed on time. We’re glad the discount was helpful, and it’s wonderful to know you were pleased with both our team and the overall experience. Our customers are our #1 priority, thank you for recognizing all of our hard work! Your trust and willingness to recommend us truly mean a lot. We look forward to continuing to work with you and providing the same level of care and quality each time you visit. Thanks again for choosing INFINITI of South Bay! Make sure to check our website for service deals and specials for your next visit. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hey Jerome! Thank you for sharing your thoughts with us! We’re glad to hear that even though things started off a bit rocky, the team was able to turn it around and make sure everything was handled properly. Andre will be thrilled to know he made such a positive impact, his dedication to making sure both you and your vehicle were taken care of truly shines through. We appreciate your patience and your kind words, and we’re grateful for the 10-star shoutout to his AMAZING customer service! We look forward to providing you with the same service every time you visit. See you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Leon, Thank you thank you thank you thank you thank you! We appreciate the feedback, Leon. If you see that quick brown fox driving off the lot in a QX60, please let us know immediately! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Kenny, thank you so much for this truly wonderful feedback! Hearing that our team is consistently helpful and makes your entire experience a great one is the highest compliment we can receive! We are genuinely grateful for your continued business and your kind words. Thank you for taking your personal time to share this feedback with us and others. And, we look forward to making every future visit just as enjoyable! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for the 5-STAR review and for taking the time to share your experience with us! We are thrilled to hear that Jaime provided you with such a positive experience. His commitment to being professional, respectful, and ensuring you had no surprises by clearly outlining the service costs upfront is exactly the standard we set for our team. We truly value your business here at INFINITI of South Bay, and we look forward to seeing you at your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Cheryl, thank you so much for your truly wonderful review! We are absolutely thrilled to hear that you are consistently pleased with the service you receive on your car. It’s especially gratifying to hear you describe our customer service as phenomenal and that our team takes the time to thoroughly explain everything about your car. Ensuring clarity and providing great service are our top priorities, and your feedback confirms we’re hitting the mark every time you visit. Your kind words are a massive source of encouragement for our entire Service Department. We appreciate you choosing INFINITI of South Bay for your car care needs, and we promise to continue delivering this exceptional level of quality every time. Thank you, from all of us, for your loyalty and amazing support! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

An Epic Reply to the Legendary TDHC! 😆 TDHC, this is, without a doubt, one of the most creative and entertaining reviews we have ever received! Thank you so much for taking the time to share your INFINITI of South Bay experience with such incredible flair, humor, and appreciation. 😆 Your narrative, from the unfortunate 'gremlin' interruption to the dramatic 'dun dun dun' reveal at Payment Time, is truly exceptional. We are absolutely honored that our rapid, coordinated response—from the immediate rescue unit dispatched by the specialized Edson to the Service Advisors who executed their work like a high-speed, precision NASCAR/Formula 1 'Pit Crew'—met your highest expectations. 😆 We’ll pass along your fantastic praise to Jaime, your award-winning 5-Star Concierge, and send a massive shout-out to Kaila for making Payment Time such a delightful, zero-dollar moment. A special thank you to Anita as well; your eloquent and humorous endorsement of the supplemental coverage provides the absolute best testimonial for priceless peace of mind. 😆 We're glad those pesky gremlins were "humanely sorted," and that you were able to recharge at our Starbucks Lounge! You are absolutely right—those donuts are mandatory, and your advice to future customers is spot on. 😆 Thank you again for your loyalty since 2021 and for making us smile with this wonderfully positive and hilarious review. We look forward to seeing you soon! Kelvin Bratcher Owner and Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to share your 5-star feedback! We are deeply grateful for your loyalty and for highlighting the consistently excellent service you receive. It is fantastic to hear that Jaime and Edson are proactively managing the care and maintenance of your Q50. Their commitment to providing clear advice and anticipating your needs is exactly what we strive for, and we are proud to have them on our team. We are also delighted that you appreciate the complimentary detailing; making sure you drive away in a clean car is a standard we uphold, and it is rewarding to know these efforts are noticed. We value your business and look forward to continuing to provide you with reliable and exceptional service for years to come! Carlos Robles Service Manager INFINITI of South Bay