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Jaime Zamora
Jaime Zamora | Page 8
Service Advisor
INFINITI of South Bay
2900 Pacific Coast Highway
Torrance, CA 90505
86 Reviews
86 Reviews
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86 Reviews of Jaime Zamora
April 20, 2022
ALL WOMEN…BEWARE! Mechanics!! Too many problematic issues occurred outside of what I brought the car in for to rate higher. Brought car in for rear brakes, and sw Mechanics!! Too many problematic issues occurred outside of what I brought the car in for to rate higher. Brought car in for rear brakes, and switch button to start the car, and oil change. They came back with other additional work they recommended be done. I agreed to 80% of their recommendations. Brake job was not thoroughly tested for safety. Car rolled when parking brake is engaged. Also braking was way worse than before, as I found that out when I nearly missed having a fwy speed accident because brakes barely worked well enough to stop the car. They said I needed front brakes resurfaced. Did that and was on the fwy after that repair and again the brakes performed even worse and stopping quickly was completely out of question. Car was not test driven before they returning it to me. Weird. Asst. Manager got involved and saw to it that new rotors were provided and installed and the hand brake was properly adjusted. Now got car back, next day the car over heated; radiator damage. Seems strange. Could be a coincidence, retaliation for complaining perhaps? Idk, other places, they diagnose, make a recommendation and car performs great without a chain reaction of other stuff failing across the board warranting more and more cash to get the car running again. That only happens to me when I’ve come to THIS dealership. I stopped using this service dept years ago because they refused to address and fix reported issues while car was under warranty. But when warranty expired; then all of a sudden they wanted to fix all the issues at my expense…just shady. These comments are not at all about my Service Consultants. They were excellent! Very kind and professional. My comments are about the phantom technicians/mechanics that performed the repairs poorly. The oil change, hand brake adjustment and sensor replacement work was excellent. Kudos to the techs responsible in those instances. The rest of it; meh…not so much. Ultimately, had to tow the car to Orange Coast Infiniti. Car now runs fantastic!! More
by carlarbriggs
Verified CustomerOther Employees Tagged: Larry Harris , Ever Villalobos, Not sure if Larry was the Asst Mgr who got involved. He had a mask on a I have forgiven his name. Nonetheless, he did all the right things to improve the experience!
Helpful 
April 15, 2022
All employees were great and my car was done in a timely manner. I appreciate the complimentary car wash. manner. I appreciate the complimentary car wash. More
by DESIREERAB0T
Other Employees Tagged: Edson Trujillo, Jerry Vargas
March 29, 2022
Very nice customer service helpful and thorough. Easy getting out of my lease into another one. Easy getting out of my lease into another one. More
by letitia Jones
Other Employees Tagged: Larry Harris, Mike Molles
March 21, 2022
In form the person if amount is mall than $500, charge be 4 u do it. be 4 u do it. More
by AOBENG1993
Other Employees Tagged: Edson Trujillo, Carlos Robles, Jerry Vargas , Ever Villalobos
March 21, 2022
Overall the service was fantastic - MUCH better than in the past. The two issues that take my rating down to a 4 down from a 5 are: 1) I had a 10% discount coupon that was not applied to my service - I d the past. The two issues that take my rating down to a 4 down from a 5 are: 1) I had a 10% discount coupon that was not applied to my service - I didn't realize it until I got home and 2) I bought an Apple CarPlay system that did not come with any documentation or "Owners Manual" so I have been trying to figure it out on my own from internet YouTube postings. More
by JRCHODY
Other Employees Tagged: Edson Trujillo, Carlos Robles, Jerry Vargas , Ever Villalobos, Receptionist
March 16, 2022
Nice place fast service nice people! A little to far away from my home in Inglewood A little to far away from my home in Inglewood More
by QUIQUINADILLARD
Other Employees Tagged: Edson Trujillo, Carlos Robles, Jerry Vargas , Ever Villalobos
March 08, 2022
Worst service ever. Over priced and false diagnostic! I will never bring my car back to this dealership for service. I brouggt my car in for a routine manteniece. The se Over priced and false diagnostic! I will never bring my car back to this dealership for service. I brouggt my car in for a routine manteniece. The service guy that assisted me told me I need to change my brake fluid. Which cost me 200. Then the mechanic that worked on my car rotated my tires. Supposedly, taken the bad tires I had on the rear and rotated them to the front. I am not a mechanic but i know if the tires on the front are better than the ones on the rear, you should not rotate them. But these smart mechanic rotated them and advised me to buy two new tires for the small price of $1000. I took the car to a tire shop on my way home and all the tires were good they just needed to be rotated back the way they were. Finally, i was told my sway link bar was disconnected and damaged from impact and wasnt covered under my warranty. This would cost me $1800 to repair. That was a lie the bar looked as if it were intentionally disconnected. I cannot say for sure how this happened but my ride to the dealership from Lancaster, CA was a lot smoother than the ride home. Needless to say I contacted another mechanic and the repair was covered under my warranty for 10% of what your dealership attempted to swindle out of me. Also, they agreeed that there wasn't any impact to my car and the bar looked as if it had been disconnected. So, I will never bring my car back to your dealership for service and I will be sure to tell any and everyone I can about the service I received including the better business bureau. More
by GIDG2
Other Employees Tagged: Jerry Vargas , Ever Villalobos, Edson Trujillo
March 03, 2022
Quick and efficient service for my Infiniti G37. Good advice on service needed attention before performing it. Good advice on service needed attention before performing it. More
by Mel Pogi
Other Employees Tagged: Edson Trujillo
