Jaime Zamora | Page 9

INFINITI of South Bay responded

Thank you so much for this fantastic review! We’re thrilled to hear that you had an excellent experience and found our team polite and professional. Providing top-notch service is always our goal, and it’s wonderful to know it made a difference for you. We truly appreciate your recommendation and look forward to welcoming you back for your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hello Mr. Martinez, Thank you for your review. We're sorry you left with unanswered questions, and we appreciate you bringing this to our attention. We want to make sure you get the clarity you need. I've asked Jaime to reach out to you directly to address your concerns. Thank you for your business. We look forward to resolving this for you. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Heather! We really appreciate you taking the time to leave this positive review online! It’s wonderful to hear that scheduling a last-minute appointment was easy and convenient. We’re glad Jaime provided professional service and answered all of your questions, making the process smooth and stress-free. Our goal is to ensure that our customers receive exceptional service, and we are glad we could deliver that for you. We look forward to welcoming you back for your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this FIVE-STAR review! It’s wonderful to hear that your service was once again excellent and that Jaime took the time to carefully explain not only the issue but also how to prevent it from happening again. Our goal is not just to resolve problems, but to equip our guests with the knowledge they need to keep their vehicles running smoothly. We appreciate your loyalty and look forward to seeing you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Billie! Thank you for taking the time to leave this great review! We’re so glad to hear that everything has been A1 and that our team has been helpful and friendly. Making sure every interaction is positive and smooth is always our goal. We truly appreciate your loyalty and look forward to assisting you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this AWESOME review! We’re happy that our staff made such a great impression and that you plan to continue trusting INFINITI of South Bay for all your future car needs. Providing exceptional service is always our top priority, and it means a lot to know we’re meeting your expectations. We look forward to seeing you again soon and continuing to take care of you and your vehicles! Thank you for your continued trust and loyalty! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Mrs. Lowe! Thank you for taking the time to leave this FIVE-STAR review! Your trust means everything to us, being the only place you allow to work on your car is the highest compliment we could receive! We’re glad our service and care have earned your confidence time and again. We’ll be here to take great care of you and your car whenever you return. See you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

We would be glad to assist with your complaint, but we cannot identify you with the username used for this review or the situation explained. Please contact me at 310-325-5555 so that we can better understand your concerns and work toward a resolution. Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for this AWESOME review! We’re happy to hear that our team has been efficient and courteous every time you visit. We know your time is valuable, so keeping wait times short and truly listening to your concerns is super important to us. It’s great to hear you like the option to just drop by without an appointment, that flexibility is here to make things easier for you. We look forward to seeing you again soon and making every visit just as smooth and welcoming! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to leave this great review, Jeremiah! We’re thrilled that our customer service team made you feel comfortable from start to finish. Going above and beyond for our customers is what we’re all about, and your kind words mean a lot to us. We look forward to continuing to provide you with exceptional service every time you visit, see you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay