Jaime Zamora | Page 9

INFINITI of South Bay responded

Thank you so much for this amazing review, Ray and Patricia! We’re so glad we could help you out during your emergency. Mike’s quick advice to bring your vehicle right in and Andre’s effort to squeeze you into the schedule so promptly show the kind of care and dedication we strive to provide every day. I am happy to hear their efficiency and attentiveness made a stressful situation easier for you. Welcome to the INFINITI of South Bay family, and we’re here whenever you need us, whether it’s for emergencies or routine care. Don't forget to check our website for service deals and specials for your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Dear Ms. Weatherspoon, We are truly sorry to read your recent review regarding your oil change and tire rotation service, and we sincerely apologize for the significant oversight and inconvenience you experienced. It is completely unacceptable that your tires were not rotated during your initial visit, and we deeply regret that you had to return to our dealership to have the tire rotation completed. This was a clear slip-up on our part and does not reflect the high standards of service and attention to detail we strive to provide to every customer. We have addressed this internally with our service team to ensure that such an oversight does not happen again. Please know that we do not "top-off" any fluids with the service you requested, This would be a special request that you would have to make at the time of service write-up. Thank you for bringing this to our attention. Your feedback is invaluable in helping us improve. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for taking the time to leave this five-star review about your experience! We’re glad to hear that your check-in was quick and easy, and that our team took the time to clearly explain the reasons for your service. Being polite, respectful, and thorough is always our goal, and we’re happy to know all your questions were answered. Plus, we’re glad you enjoyed the timely return of your car with that extra touch of detail. Thanks again for choosing INFINITI of South Bay, and we look forward to serving you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this AWESOME review, Cheryl! We’re delighted to hear that every visit feels warm and welcoming, that’s exactly the experience we strive to provide. Mike and Edson will be so happy to know they made your visit special. They are always going above and beyond to make sure our customers leave 100% satisfied. We’re also glad you enjoyed the complimentary tea, and we’ll be sure to have it fully stocked and ready for your next visit! It’s truly a pleasure to have you as part of the INFINITI of South Bay family. We look forward to seeing you again soon! Thanks again, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much, Stefani! We’re so glad to hear you had a great experience and that your service was quick and helpful. Jaime will be thrilled to know his thorough explanations and support made a difference for you. Thank you again, we’re looking forward to having you back soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much, Adriana! We're thrilled to hear that your problem was taken care of and that you had a great experience with our team. It means a lot to know you found the service both helpful and reasonably priced. We truly appreciate your kind words and look forward to seeing you again whenever you need us! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for your continued loyalty and for taking the time to share your experience! We're honored to be your preferred choice for vehicle service! Jaime is a valued member of our team, and we're glad to hear he kept you well-informed throughout the process. We look forward to welcoming you back again soon! Don't forget to check our website for any upcoming service deals and specials for your next visit! Thanks again, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for your review and for sharing your experience with us. We’re glad to hear the same-day service and thorough inspection were helpful and convenient for you! That said, we noticed your lower ratings on price transparency, service time, workmanship, and communication. We truly value this kind of feedback as it helps us improve. If there’s anything specific we could have done better, we’d love to hear more, as we want to ensure every visit exceeds expectations. Give me a call directly at 320-325-5555 so we can make your next experience even better. Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this AWESOME review, Monique! I am delighted that Jamie was able to provide helpful advice and educate you on caring for your Q60 and understanding your warranties. Jamie always goes the extra mile when it comes to service! At INFINITI of South Bay, we believe in sharing helpful tips and tricks with our customers to keep their vehicles running smoothly for years to come. We appreciate your trust and look forward to serving you again! Thank you, Carlos Robles Service Manager INFINITI of South Bay