Jake Friedberg | Page 13

My service advisor, Jake, is always so courteous. Jake can only be described as the BEST, when it comes to courtesy and professionalism. He is very thorough and knowledgeable about all mechanical thi Jake can only be described as the BEST, when it comes to courtesy and professionalism. He is very thorough and knowledgeable about all mechanical things. Whatever he's getting paid isn't enough. I would like to leave a request for Jake. When does he think my rear window wiper "plastic piece" will be made available. Also, I would like to know if my wiper blades are covered by by the three year bumper to bumper warranty??? I used them yesterday in that driving rain and they were making a very "dry" moving sound. I have rarely used them in this 3 year period and I believe they are getting dried out. Please let me know. Thank you, David Autrey P.S. Jake is my #1 guy when it comes to vehicle knowledge. More

by bdautrey Verified Customer Verified Customer

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Best Chevy Service Center Jake is what makes my experience here truly phenomenal. Great communication. Attentive. Just an overall great informative guy. My truck was done as pr Jake is what makes my experience here truly phenomenal. Great communication. Attentive. Just an overall great informative guy. My truck was done as promised. Highly recommend. More

by PUMITA9 Verified Customer Verified Customer

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Great Service yo can trust Scheduled appointments are always punctual. They get your car or truck in and out and keep you posted as to the status of your vehicle. Sands always h Scheduled appointments are always punctual. They get your car or truck in and out and keep you posted as to the status of your vehicle. Sands always has discount coupons and great prices on oil changes. A shuttle is also provided for you if needed. I don't bring my vehicle anywhere else. More

by MUSKYHUNTER Verified Customer Verified Customer

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One happy camper. As usual my appointment was set when I wanted it. When I arrived my service provider, Jake, was right there to see what my issue was. He explained to As usual my appointment was set when I wanted it. When I arrived my service provider, Jake, was right there to see what my issue was. He explained to me right up front that there may not be anything they could do for me but they would try. My truck was taken into the service area right away. In a short period of time Jake came and got me. Explained in detail what they did and that there was nothing they could do to correct my problem. That was ok with me because I wasn't sure they could help me when I made the appointment. Sands Chevrolet of Surprise has always taken care of me with the highest level of professionalism. More

by deuceman Verified Customer Verified Customer

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Door seal on drivers side Excellent service that fixed the problem. My service rep was Jake Friedberg and he is excellent at his job. I would take my vehicle there to get his s Excellent service that fixed the problem. My service rep was Jake Friedberg and he is excellent at his job. I would take my vehicle there to get his service expertise anytime. Thanks, Joe More

by MABRUNSKILL Verified Customer Verified Customer

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Oil change As usual Jake was extremely helpful and very courteous, willing to answer any questions I have. I will continue to bring my vehicles to Sands for serv As usual Jake was extremely helpful and very courteous, willing to answer any questions I have. I will continue to bring my vehicles to Sands for service. More

by m_holmlund Verified Customer Verified Customer

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Always Great Service ! Sands has an excellent service advisor in Jake. He has always provided accurate information regarding my vehicle needs. Estimates of time and cost h Sands has an excellent service advisor in Jake. He has always provided accurate information regarding my vehicle needs. Estimates of time and cost has always been performed within their estimate. And Sands service costs are reasonable. More

by ROZGA Verified Customer Verified Customer

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Good service Jake is always my service person, every time I go in there he knows my name and is very friendly, sands is the cheapest place for an oil change that I Jake is always my service person, every time I go in there he knows my name and is very friendly, sands is the cheapest place for an oil change that I found out here More

by CUBS42388 Verified Customer Verified Customer

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Last minute request and Sands Service handled it I phoned late on a Friday to get an oil change and tire balance/rotation. I phoned and spoke with my service manager Matthew. He is always pleasant I phoned late on a Friday to get an oil change and tire balance/rotation. I phoned and spoke with my service manager Matthew. He is always pleasant and has an infectious smile you even feel through the phone. Even tho he would not be available on Saturday he set the appointment and made certain my parts (limited edition diesel car) were available for the job to limit my wait time. Matt is great to work with and has restored my confidence with Sands. Jake took over on Saturday and my vehicle service went off without a hitch. I brought my Grandson with me because he loves to see the collector cars on the Showroom. He also enjoyed a doughnut and hot cocoa. Thank you Matt and Jake. I appreciate you. ... and Wyatt appreciates your taste in cars and doughnuts ;-) Truly, Toni Martin More

by Toni Martin Verified Customer Verified Customer

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Not the same experience as in the past I have always had great experiences at Sands Service but this last one was not as good. I always make my appointments online, receive an automated em I have always had great experiences at Sands Service but this last one was not as good. I always make my appointments online, receive an automated email then a confirmation email with the service writer I should meet with. This time I never received the confirmation email so I called to follow-up and there was no record of my request. I spoke with someone in service and he took all my info and gave me the name of the service writer I would ask for at the appointed time. I arrived for my appointment and my name was not the name in the slot for that time and service writer. They took care of my vehicle in a timely manner once it was taken into service, which was great. It seemed they were short on service writers that morning because I waited a while for him to get to me and he was very dismissive. He seemed to be very busy. Once the car was done he just pointed in the direction of where the car was parked and we had to go search for it. They usually walk you to your car so this wasn't the best experience I've had at Sands Service. More

by CJohnson Verified Customer Verified Customer

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