Jake Gurzler | Page 96

Outstanding expierience My dealings with the staff at Columbia Ford Lincoln KIA are that the men and women of this dealership truly care for each customer that comes to this My dealings with the staff at Columbia Ford Lincoln KIA are that the men and women of this dealership truly care for each customer that comes to this dealership. My personal experience through this dealership were met by Aaron Guilbeault, Matt , Jake, and Chris. Each employee went above and beyond to make my purchase excellent. More

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Customer Service is awful My experience started off very good dealing with my sales person Mr. Tony Mauro, he made the whole process smooth and easy. During the process I share My experience started off very good dealing with my sales person Mr. Tony Mauro, he made the whole process smooth and easy. During the process I shared with Mr. Mauro that the vehicle was being purchased to install a snow plow. We continued with the finalization of the purchase, when Mr. Mauro asked whether I would be interested in a extended warranty, I replied that I would as I was purchasing a used truck. It all went to crap after that! I took my vehicle that I just bought and left for my summer home in Maine where I stay for the summer. On my trip I found the door cover to the gas cap faulty and the CD player non-functioning along with the passenger side window motor not working. At this time I figured that I wasn't going to drive back over four hundred miles to address these issues, that I would do it when I returned to the area which I did. I was told by Ms. Theresa Gendreau the Service Writer that the window motor would be covered under the extended warranty but that the gas door cover and the CD would not be. I then asked why the gas cap cover would not be covered under the original sales warranty? The answer was because I didn't bring it back within the allotted time. I would have had to travel back over four hundred miles and another four hundred miles plus back to have something done about it. My thought was if they would have done the necessary repairs if I stayed in the area that they would do the repairs when I returned. I then was told that I would have to speak to the sales manager whom also told me that there was nothing that he could do. Through all of this never once did they offer any resolution to any issues I was having. The best part is when I actually read the extended warranty in the exclusion section and discovered that it states that if you use your vehicle for snow plowing that it would void any warranty. REMINDER - I told the salesman that I was purchasing this truck for snow removal. I spoke to the salesman about this and he did not recollect that in our conversation and also he would not know what is covered and what is not covered in a warranty! How can he sell something that he knows nothing about? I was then told that I could cancel the extended policy. Why would I want to pay for something that was worthless? Of course the cancellation would have to be prorated and a fee of $25.00 would have to be charged. Can you imagine my displeasure at this time? Jake the gentleman who was dealing with the cancelation reached in his own pocket to give me the fee because I was so upset. I at that time said that I thought that he was making this out to be a joke which was far from where I was. I refused his offer. Once they got my money and there was nothing left to do or say I departed Columbia Ford - NEVER TO RETURN. Glenn Beaulieu A Completely Dissatisfied Buyer More

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Exceptional Lucas Veo went above and beyond exceptional service and Matt Newhouse was instrumental in making this transaction occur despite the many difficult obs Lucas Veo went above and beyond exceptional service and Matt Newhouse was instrumental in making this transaction occur despite the many difficult obstacles we encountered More

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Thoroughly Delighted with Columbia Ford A great group of people providing excellent service. Friendly, knowledgeable and honest service. My only regret is the years I've wasted dealing with A great group of people providing excellent service. Friendly, knowledgeable and honest service. My only regret is the years I've wasted dealing with other dealerships More

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Great Experience! Super easy to work with, lots of help through every step of the process. Great deal on a great car and walked me through all the features of the car! Super easy to work with, lots of help through every step of the process. Great deal on a great car and walked me through all the features of the car! More

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Purchased a new Kia Sorento Our sales representative, Eric Miller was very knowledgeable, He made it a very pleasant experience and worked with us to be sure we were satisfied. Our sales representative, Eric Miller was very knowledgeable, He made it a very pleasant experience and worked with us to be sure we were satisfied. I would recommend Columbia Kia to others. More

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I had a great experience working with Columbia Ford, I had in the past a bad experience with a different dealer. I am very happy. had in the past a bad experience with a different dealer. I am very happy. More

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Columbia Ford has ben around for a long time,so I feel they are doing something right,they are a local buisness and I like supporting local buisnesses I had workrd with Eric Miller a few years ago but was they are doing something right,they are a local buisness and I like supporting local buisnesses I had workrd with Eric Miller a few years ago but was not ready to commit to a truck, he was very understanding of my situation and I felt no pressure at the time.I was now ready to buy a truck and thought is was only far to give Eric another shot at the deal. When I could not pull the trigger on a new truck he found me an exellent value on a preowned truck, I am very satisfied with my purchase. More

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We had a terrific experience; mostly because of our outstanding sales associate, Jake Gurzler. He was honest, knowledgeable, and curtious. We will definitely buy another car from him. outstanding sales associate, Jake Gurzler. He was honest, knowledgeable, and curtious. We will definitely buy another car from him. More

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I'd been looking for a new vehicle for over 8 months, to replace an '04 Honda CRV. I selected the Ford Escape for a combination of its MPG, towing capacity, and car-topping ability. The dealership, and to replace an '04 Honda CRV. I selected the Ford Escape for a combination of its MPG, towing capacity, and car-topping ability. The dealership, and Tony Mauro, were well informed on the vehicle as well as the competitors I was evaluating, and provided me with the detail I needed. Overall the experience was very positive. More

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