Jake Polley

Don’t waste your time with this place… I have never been harassed as much as they harassed me. I had to go waste my Time and go get a new tittle cause they lost the original one from the truck they purchas harassed as much as they harassed me. I had to go waste my Time and go get a new tittle cause they lost the original one from the truck they purchased from me and even harassed my friends on social media. Also went to houses I don’t live at leaving business cards. Not professional at all. Go deal with a company that cares and says sorry we lost it can you go get a new one for us and actually pay for a new title. No they don’t care. I have pictures of the title the day I signed over. I had to even make a separate day to pick up the check cause they don’t have there stuff together there. Don’t waste your time with this company. There are several car places around go somewhere else. Save yourself the headache and harassment. More

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MK, Jake and Sarah were very helpful. The process was smooth and professional. Thanks Lexus of Brookfield! The process was smooth and professional. Thanks Lexus of Brookfield! More

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Integrity matters! Napleton is the gold standard for integrity and customer care. When you walk through those doors, you're not a statistic. They acknowledge you. They Napleton is the gold standard for integrity and customer care. When you walk through those doors, you're not a statistic. They acknowledge you. They listen to you. They work for you. They will be with you the entire time of your Lexus experience. Our salesman, Bob Hill, is a man of integrity. He not only meets Napleton's gold standard. He exceeds it. When we hit what we thought was an obstacle in the sales process. He said "don't worry" and assured us he, and the people at Napleton, would make it happen. And they did! His acts of kindness have made us "Lexus For Life". We'll be back. God bless you and thank you Bob! Roy & Carolyn Harris More

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Seamless process with Bob Hill and Lexus of Brookfield. Bob was well prepared, kind, patient, knowledgeable, and all around very experienced. Very appreciative of his work and for the car I purchased. Than Bob was well prepared, kind, patient, knowledgeable, and all around very experienced. Very appreciative of his work and for the car I purchased. Thanks Bob and Lexus! More

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We would like to thank Bob Hill of Lexus of Brookfield for making yesterday the best car purchase of our lives. We had been looking for 3 weeks, both on line and going to dealerships for a car. For us, for making yesterday the best car purchase of our lives. We had been looking for 3 weeks, both on line and going to dealerships for a car. For us, buying a car is a necessity and not always a pleasure...until we walked into Lexus and met Bob. We felt an immediate calm and trust and it was obvious Bob had our best interest in mind and not just his selling a car. The patience, detail and time Bob took with us, was something we had never experienced!! Thank you so much Bob for making our day!! God Bless you ♥️. Deb and Bob More

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I went to Lexus of Brookfield searching for a truck yesterday. I absolutely had the best experience ever at a dealership. From the moment I walked in, I was greeted with a friendly staff. My salesmen R yesterday. I absolutely had the best experience ever at a dealership. From the moment I walked in, I was greeted with a friendly staff. My salesmen Rob was amazing to work with. He’s friendly, kind and knowledgeable and patient with me. He showed me a jeep that I feel in love with. I made the purchase with complete ease. Upon picking up my truck today, I was greeted by my salesman Rob S. with a bouquet of red roses in appreciation of my sale. I’ve never in my life had such an awesome experience like this. If anyone is looking to buy…I’d recommend Lexus of Brookfield because they all go above and beyond to give you the “wow” experience 😊 More

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All the people who helped me were very attentive and patient with my requests. I did not feel negative pressure. patient with my requests. I did not feel negative pressure. More

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Another great experience at Lexus of Brookfield. Isaac was fantastic and helped every step of the process. Will be back again for sure! Isaac was fantastic and helped every step of the process. Will be back again for sure! More

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I worked mainly with Sam and Chris. I worked with Jake as well. I would recommend this dealership. They were easy to work with. They were very helpful after the fact with questions tha I worked with Jake as well. I would recommend this dealership. They were easy to work with. They were very helpful after the fact with questions that came up as I had bought the car out of state. More

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As a first time Lexus owner I am very satisfied with the service Alan and the Lexus of Brookfield team have provided! They answered any questions I had, and worked through any issues that unexpectedly ca service Alan and the Lexus of Brookfield team have provided! They answered any questions I had, and worked through any issues that unexpectedly came up fast and very efficiently. I would definitely recommend going to Lexus of Brookfield if you are thinking about buying a Lexus More

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