Jalen Graves | Page 3

Fast and easy, they heard my issue, they found what the problem was and they corrected it, thank you for your flawless service problem was and they corrected it, thank you for your flawless service More

by DULAKEARNEY01 Verified Customer Verified Customer

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I chose Southern Nissan because it was close to my home and my past experiences were speedy and efficient instead to going to Infiniti. Employees need customer service training. No one was in the service and my past experiences were speedy and efficient instead to going to Infiniti. Employees need customer service training. No one was in the service bay when I drove in. When someone did come they never acknowledged me. I waited because they were on the phone, but when he was clearly holding he never acknowledged me. I was ignored and had to wait over 10 minutes to check in by another technician. The only communication was me telling him I had an appointment, provided mileage, the exchange of keys, directions to the lounge. No updates were provided. He came to the lounge after over 2 hours when my truck was ready. I was given the cost, told about the credit card surcharge, and that the keys were in my vehicle. This is not the level of service I’m accustomed to nor find favorable. Unfortunately, Southern missed the mark. More

by Hardy Verified Customer Verified Customer

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I like coming to this dealership for regular maintenance on my car. Service is great all the way around the board. on my car. Service is great all the way around the board. More

by MsHope Verified Customer Verified Customer

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Very attentive and helpful. Overall great service experience at Southern Nissan. Will definitely use their service depart again. Overall great service experience at Southern Nissan. Will definitely use their service depart again. More

by ajw724 Verified Customer Verified Customer

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It was a clean atmosphere very intelligent young men appreciate for letting me know the upcoming taking care of My Car. Thank you. appreciate for letting me know the upcoming taking care of My Car. Thank you. More

by Priscillacross584 Verified Customer Verified Customer

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Clean, time effective and good customer service I may experience during this visit was good due to the clean facility, time effective service and good customer service experience during this visit was good due to the clean facility, time effective service and good customer service More

by travisscott4 Verified Customer Verified Customer

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Awesome service as always. Everyone is so helpful and always works hard to show how they value my time Everyone is so helpful and always works hard to show how they value my time More

by JOSEPHKAUFFMAN1980 Verified Customer Verified Customer

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They provided quick and complete and fair service at a reasonable price. Thank them extremely. reasonable price. Thank them extremely. More

by DAVSPIR213 Verified Customer Verified Customer

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The inspection took a little longer than anticipated. When I brought car there it still had new car smell however when I got in it, I couldn't smell the the new air fresheners that were in there. Idk if When I brought car there it still had new car smell however when I got in it, I couldn't smell the the new air fresheners that were in there. Idk if all doors and windows were down but my car stinks now. More

by Odin Verified Customer Verified Customer

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Great customer service but the waiting area needs to be more of a welcoming environment. For the fridge was empty with no refreshments and the handles on the hot/cold water container are not working proper more of a welcoming environment. For the fridge was empty with no refreshments and the handles on the hot/cold water container are not working properly. More

by rahsahn Verified Customer Verified Customer

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