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Jalen Graves

Overview Reviews (112) Inventory (270)

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Jalen Graves

Jalen Graves | Page 4

Assistant Service Manager

Southern Nissan Chesapeake

3417 Western Branch Blvd
Chesapeake, VA 23321

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4.5

112 Reviews

Overview Reviews (112) Inventory (270)

Languages Spoken

English

4.5

112 Reviews

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112 Reviews of Jalen Graves

May 15, 2026

Dealership Rating

Employee Rating

Experience was great, took good care of my car. Service manager was awesome too!! Great job everyone! Service manager was awesome too!! Great job everyone! More

by DJSWART4

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jalen Graves

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May 27, 2026 -

Southern Nissan Chesapeake responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 13, 2026

Dealership Rating

Employee Rating

Jalen was very customer friendly and informative. The car was checked in a timely manner. The car was checked in a timely manner. More

by fame.rogers50

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

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May 27, 2026 -

Southern Nissan Chesapeake responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 12, 2026

Dealership Rating

Employee Rating

Southern Nissan did a great job with my state inspection and oil change. No complaints on this visit. and oil change. No complaints on this visit. More

by tammiek2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 27, 2026 -

Southern Nissan Chesapeake responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 11, 2026

Dealership Rating

Employee Rating

The service is always excellent but the amount of time it takes to get the service done. takes to get the service done. More

by dixsonva1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jalen Graves

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May 27, 2026 -

Southern Nissan Chesapeake responded

Thank you for taking the time to provide us with this feedback.

May 09, 2026

Dealership Rating

Employee Rating

I arrived at the dealership at 12:55pm for a 1:00pm appointment for an oil change. I was told there are 5 cars ahead of me. I sat in the waiting area until approximately 4:30pm before my car was driven appointment for an oil change. I was told there are 5 cars ahead of me. I sat in the waiting area until approximately 4:30pm before my car was driven in the back. I was furious and I let that be known. More

by LYNETTEHAWk

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jalen Graves

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May 27, 2026 -

Southern Nissan Chesapeake responded

We appreciate your feedback and are eager to better your return experience.

May 05, 2026

Dealership Rating

Employee Rating

Dropped off for inspection and vehicle was ready within 3 hours. Great job Excellent service hours. Great job Excellent service More

by DWILKINSON

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jalen Graves

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May 27, 2026 -

Southern Nissan Chesapeake responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 05, 2026

Dealership Rating

Employee Rating

The service was quick and convenient. Wait time was to complete service was excellent. I would recommend southern Nissan to anyone who needs regular preventative maintenance services Wait time was to complete service was excellent. I would recommend southern Nissan to anyone who needs regular preventative maintenance services More

by krhegarty

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jalen Graves

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May 27, 2026 -

Southern Nissan Chesapeake responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 03, 2026

Dealership Rating

Employee Rating

So far so good ? ? Friendly guys ?? Handsome guys Great job on my car ?? ? Friendly guys ?? Handsome guys Great job on my car ?? More

by ssslate

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jalen Graves

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May 27, 2026 -

Southern Nissan Chesapeake responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 30, 2026

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Employee Rating

I always receive excellent customer service. The staff is always very polite and my car is always taken care of. The staff is always very polite and my car is always taken care of. More

by latrinabaldwin1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jalen Graves

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May 01, 2026 -

Southern Nissan Chesapeake responded

April 30, 2026

Dealership Rating

Employee Rating

Brought a Leaf several years ago with contract stating that I can recharge at the Dealership. Now, there are signs that state it is not allowed and I will be towed. Not worth asking questions, just won't that I can recharge at the Dealership. Now, there are signs that state it is not allowed and I will be towed. Not worth asking questions, just won't recommend Dealership. More

by JEROME.WALTON

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 01, 2026 -

Southern Nissan Chesapeake responded

Jerome. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

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