Jalen Graves | Page 5

I have a malfunction warning that the service provider/tech said he cannot fix because it doesn't show on the machine. I sent pictures and it is a well known issue with a nissan fix listed online provider/tech said he cannot fix because it doesn't show on the machine. I sent pictures and it is a well known issue with a nissan fix listed online. Simple fix with the right tool. They refused to fix. More

by Ak_keesee Verified Customer Verified Customer

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Southern Nissan of Chesapeake is a great place to take your car for service. I purchased my vehicle from this dealership and have my service done here. Good customer service experience this time. your car for service. I purchased my vehicle from this dealership and have my service done here. Good customer service experience this time. More

by tammiek2 Verified Customer Verified Customer

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Everything was okay. Just took a little longer than normal. Usually when I go in for an oil change, it does not take 3 hours. Just took a little longer than normal. Usually when I go in for an oil change, it does not take 3 hours. More

by how2tink Verified Customer Verified Customer

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I love coming to Southern Nissan to get service done. Jalen is a great service manager. Jalen is a great service manager. More

by meganfarabaugh Verified Customer Verified Customer

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I was taking in right away for my appointment at zero 945, went into the waiting room, which was very clean, bathroom, very clean, and a complementary snacks is a plus. The service advisor was very profe 945, went into the waiting room, which was very clean, bathroom, very clean, and a complementary snacks is a plus. The service advisor was very professional and explaining everything and I love getting a text on everything that was looked on on my car overall excellent and spirits. More

by MAURICE_EARLEY Verified Customer Verified Customer

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My advisor was great! He kept me in the loop of everything that was going on with my car. Very knowledgeable and answered all my car needs. He kept me in the loop of everything that was going on with my car. Very knowledgeable and answered all my car needs. More

by TAMEKABRASWELL76 Verified Customer Verified Customer

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This experience was completely opposite of what I am used to. Was not impressed this time to. Was not impressed this time More

by Crafty1979 Verified Customer Verified Customer

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I had an 8am appointment to get vehicle inspected, oil change and tire rotation. Went by to check on status at 230 pm because I could not reach anyone by phone to check. Upon arrival my vehicle hasn't eve change and tire rotation. Went by to check on status at 230 pm because I could not reach anyone by phone to check. Upon arrival my vehicle hasn't even been touched at that point. Went inside service department to be told that it doesn't matter what time your appointment was that they service vehicles based on who sits there to wait regardless of appointment time. This is ridiculous, I made an appointment for 8am so I could run other errands and appointments on the day I scheduled off at my job to accomplish things. Appointment times matter regardless if waiting at dealer or not. If I did not make a fuss I have a suspicion that my vehicle would not have been ready at all that day. More

by Bert Verified Customer Verified Customer

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Las personas muy amables pero realmente la calidad del trabajo muy mala ya que pague por cambios de fluidos y una inspeccion Total de mi vehiculo y la inspeccion es un fraude ya que me garantizaron que no trabajo muy mala ya que pague por cambios de fluidos y una inspeccion Total de mi vehiculo y la inspeccion es un fraude ya que me garantizaron que no tenia liqueo y realmente tiene lo que no es bueno ya que me le acaban de hacer una inspeccion y yo se lo mencion e al advisor asi que deben realizar seguimientos de sus procedimientos para que los clientes no se sie tan frustrados como yo More

by CORTILUIS33 Verified Customer Verified Customer

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It took 3 hours just to get our tires rotation because of over booking ,very disappointing. over booking ,very disappointing. More

by whujr Verified Customer Verified Customer

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