Jalen Graves
Jalen Graves at Southern Nissan Chesapeake

Jalen Graves | Page 6

Assistant Service Manager

Southern Nissan Chesapeake

3417 Western Branch Blvd
Chesapeake, VA 23321

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4.5
113 Reviews

Languages Spoken

English English

4.5

113 Reviews

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113 Reviews of Jalen Graves

April 15, 2026

Dealership Rating
Employee Rating

It took 3 hours just to get our tires rotation because of over booking ,very disappointing. More

by whujr
Recommend Dealer
No

Other Employees Tagged: Jalen Graves

Apr 16, 2026

Southern Nissan Chesapeake responded

"Whujr" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvcs@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 14, 2026

Dealership Rating
Employee Rating

Dropped off car night before and all was done at reasonable time and explained everything to me. More

by BHLBUFFY
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

Apr 16, 2026

Southern Nissan Chesapeake responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 12, 2026

Dealership Rating
Employee Rating

Customer service is stellar. . I appreciate the service team for their efficiency and promptness. Also their transparency in providing recorded videos of your service being More

by THERESA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roland Felipe, M'Tazi Payne

April 11, 2026

Dealership Rating
Employee Rating

I appreciate him for educating me on this with my car. HE stuck TO his word and took great care of my car. Thanks again. Bridgette Britt More

by Bridgette Britt
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

April 10, 2026

Dealership Rating
Employee Rating

I was contacted about a recall and scheduled an appointment for the recall and added an oil change but never got the recall done, only the oil change! More

by brettpicot804
Recommend Dealer
No

Other Employees Tagged: Jalen Graves

Apr 16, 2026

Southern Nissan Chesapeake responded

Thank you for bringing this to our attention, Brett. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

April 08, 2026

Dealership Rating
Employee Rating

Did an amazing job, everything was clear and concise, despite the fact that I forgot to bring the paperwork for an offer I received in the mail, they took care of me nonetheless. Work done was quick and More

by daniel.correia00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Roebuck: 5 stars

Apr 10, 2026

Southern Nissan Chesapeake responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 08, 2026

Dealership Rating
Employee Rating

I like the atmosphere at Southern Nissan I like the atmosphere at Southern Nissan, the people in Sales and Repair are all nice people More

by dixsonva1
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

April 07, 2026

Dealership Rating
Employee Rating

The Nissan dealership went above and beyond for me. From the moment I walked in, the staff treated me with genuine kindness, professionalism, and respect. They made the entire experience smooth, stress More

by DETRAKELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 04, 2026

Dealership Rating
Employee Rating

Very Attentive to customer. Very professional with customer services, patience, calm explaining the what's needed to done for future services on the vehicle. More

by MATTKAY13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roland Felipe

April 03, 2026

Dealership Rating
Employee Rating

Friendly, the conversationist, very high spirit knows its job. People are friendly very approachable and nice looking More

by downwithbeingalone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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