Jamall Thompson | Page 5

If you're looking to purchase a car, look no further and go straight to Jamall! Recently, I had the pleasure of working with Jamall while purchasing a car for my parents, and I couldn't be happier with th go straight to Jamall! Recently, I had the pleasure of working with Jamall while purchasing a car for my parents, and I couldn't be happier with the experience he provided. Admittedly, I am someone who's naturally very wary of salespersons and tend to instinctively have a guard up. However, from the moment I first spoke to Jamall on the phone, he was incredibly helpful and pleasant. I immediately booked an appointment with him to come in that very day. When my parents and I came in for a test drive within the next couple of hours, his assistance only grew more impressive. My dad, who has profound hearing loss and whose first language isn't English, can be quite difficult to communicate with. Despite this, Jamall was incredibly patient and understanding, especially as I juggled answering my parents' questions, some of which were admittedly frustrating at times. Throughout the entire process, Jamall remained incredibly professional, knowledgeable, highly competent, and most importantly, kind. I always felt like we were in good hands, and I appreciated how respectful he was to me and my parents throughout. Jamall's exceptional customer service and dedication made a potentially stressful experience smooth and enjoyable. He even went above and beyond to assist with navigating the complexities of my insurance, ensuring everything was handled seamlessly. Thanks to Jamall and his in-depth knowledge and competency, the time from when I arrived at the dealership to making the decision took less than an hour. I highly recommend Jamall to anyone in need of a car; you can trust that you’ll be well taken care of. However, my overall experience with the dealership was soured by the inefficiency and rudeness of the finance manager. For frame of reference, the total transaction time was 4.5 hours, as I arrived at the dealership around 11:30 am and left with my new car by 4 pm. The longest and most frustrating part was having to wait almost an hour for the finance manager simply to check out, even though I was purchasing the car outright. When the finance manager was finally available, he was rude and surly. I expressed my disappointment in having to wait so long (and him having absolutely no regard for it), and his response was that buying a car isn't quick and that I should have expected to spend at least three hours on the process. I had to point out to him that the delay was solely due to the wait for him, as my decision-making process was very efficient. I found his demeanor to be unprofessional and off-putting. While the finance manager's attitude and inefficiency was unpleasant, I would recommend this dealership nonetheless, solely due to Jamall's exceptional service, who certainly raised the standards. More

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Let me begin by saying that before we met Jamall Thompson, there were two places that I had trouble getting my wife to accompany me. Home Depot and car dealerships. Now, I only have to worry abou Thompson, there were two places that I had trouble getting my wife to accompany me. Home Depot and car dealerships. Now, I only have to worry about Home Depot. Jamall made us feel extremely comfortable throughout the whole buying experience making sure that he not only made a sale but that we made the right decision for us. We absolutely love our new vehicle and will be coming back to see Jamal for future needs as well. My wife and I also love their coffee station and she had to have a Lexus stuffed puppy along with her enormous red bow. Jamall, once again, thank you for the experience we had and your professionalism was top notch. I feel that we also gained a friend along the way. P.S. George Alexander was also very helpful in making sure that we left the dealership with the necessary protection warranty that will have my wife and I resting comfortably at night. More

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Of all the cars I've bought, Jamall stands out as the best salesperson I've ever encountered. His professional, knowledgeable, and helpful approach made my car buying experience at New Country Lexus trul best salesperson I've ever encountered. His professional, knowledgeable, and helpful approach made my car buying experience at New Country Lexus truly enjoyable. I wholeheartedly recommend Jamall Thompson to anyone in the market for a new car. More

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Everything went well except my long wait to get my car due to computer crash due to computer crash More

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We had the best experience with Jamal Thompson. He was super helpful, forthcoming and very easy to work with. 5 stars! He was super helpful, forthcoming and very easy to work with. 5 stars! More

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Jamall was really helpful and professional. He helped us so much and made every step so smooth. If I'm getting another Lexus, I will definitely going back to Jamall for sure. Thank you! He helped us so much and made every step so smooth. If I'm getting another Lexus, I will definitely going back to Jamall for sure. Thank you! More

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Jamall and Mike were wonderful to me during my purchasing process. The customer service and due diligence was top tier. All of my questions and concerns were answered with patience, understanding and kindnes process. The customer service and due diligence was top tier. All of my questions and concerns were answered with patience, understanding and kindness. The process was fast, efficient and comfortable. I felt at ease with my purchase and I would recommend purchasing from this team 10x over. More

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From start to finish. Jamail Thompson made the buying process seamless and easy. Jamail never applied any pressure to make a purchase, which is refreshing. Jam Jamail Thompson made the buying process seamless and easy. Jamail never applied any pressure to make a purchase, which is refreshing. Jamail took time to ensure that all my needs were met. I purchased my first Lexus from Jamail years ago and knew the only person, who could help me with my new Lexus would be Jamail! Thanks again Jamail! More

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Jamall Thompson was amazing! He did not leave any stone unturned in his quest to make the deal. He was incredibly helpful throughout the process & it is his patience & skill th He did not leave any stone unturned in his quest to make the deal. He was incredibly helpful throughout the process & it is his patience & skill that made this transaction possible. I highly recommend Jamall to one and all!!! More

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Jamall and Mohammed were amazing! They made the process smooth and easy, from the test drive to drive off. Every question or concern was immediately addressed which put my mind at eas They made the process smooth and easy, from the test drive to drive off. Every question or concern was immediately addressed which put my mind at ease. I am a forever Lexus customer. More

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