James Baker

We have all our ducks in line. New Brighton Ford had the driver's side head light assembly replaced and now I have matching head lights. That was the final piece of work that need New Brighton Ford had the driver's side head light assembly replaced and now I have matching head lights. That was the final piece of work that needed to be done. New Brighton Ford was a little slow getting on board but once on board they fixed all the problems. New Brighton Ford went a little above and beyond to take care of the issues. I will trust them to do all my servicing in the future, More

by gwarren269 Verified Customer Verified Customer

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Most dealerships give you the run around but not this one . I call to schedule an appointment for my vehicles and they try and always get it done. It’s is a refreshing experience to have a great service depa . I call to schedule an appointment for my vehicles and they try and always get it done. It’s is a refreshing experience to have a great service department that helps a customer thru their troubles. Thanks to Jim Baker service mgr , and Brett in service . Top performers in the industry More

by ou812gt Verified Customer Verified Customer

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I give them 5 stars because they honor the fact that you had an appointment scheduled and were willing to wait, in house. I can't say that about other Dealers like the "first come first serve", you may wait had an appointment scheduled and were willing to wait, in house. I can't say that about other Dealers like the "first come first serve", you may wait for many hours to get in even if they do work on a Saturday! Quick lane at New Brighton opens early enough that you generally don't have to wait long if you get in asap. Also, they have honor other competitor's coupons on pricing as well as the One Hour Guarantee on finishing a job (oil, rotation, battery, etc.), any job. Highly recommend this location. More

by BROM Verified Customer Verified Customer

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Refusing to fix my defective Escape resulted in our trading the car off at a significant loss, because if we cannot trust our auto service department- we don't want the car. trading the car off at a significant loss, because if we cannot trust our auto service department- we don't want the car. More

by fayesatt Verified Customer Verified Customer

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The dealship is over price on oil change. You check my recall now there a screw in my door. You check my recall now there a screw in my door. More

by david.pahr79 Verified Customer Verified Customer

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Reliable service and a fantastic atmosphere while waiting for my car to be serviced, clear communication with knowledgeable associates. Trustworthy and reliable workers for my car to be serviced, clear communication with knowledgeable associates. Trustworthy and reliable workers More

by NUNYA229241 Verified Customer Verified Customer

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Employees were friendly and helpful. You need to check EVERYTHING though (on any used vehicles that are “as is”). I made assumptions that were wrong- that there was a jack, that the You need to check EVERYTHING though (on any used vehicles that are “as is”). I made assumptions that were wrong- that there was a jack, that the navigation system worked, that there was a second key fob on hand, etc. They do not accept cashiers checks so if you’re not financing, be ready to pay by wire or with cash. Lastly, when already paid by wire and the pick up time set for 1pm, they didn’t have the vehicle ready and we had to wait until about 4:30pm to take possession of the vehicle. More

by andyeggerth Verified Customer Verified Customer

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Fast service and repairs while I waited. I'm happy with everything on my last visit. I'm happy with everything on my last visit. More

by shawnl Verified Customer Verified Customer

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Quality people. Easy to deal with. Would recommend for future service and sales. Top of my list Easy to deal with. Would recommend for future service and sales. Top of my list More

by jdbhd95 Verified Customer Verified Customer

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My first time going there. Service advisor was not friendly and it wasn’t a very pleasant experience. I had an oil change and declined tire rotation because the price was aroun Service advisor was not friendly and it wasn’t a very pleasant experience. I had an oil change and declined tire rotation because the price was around $100. Went straight to Discount Tire for a free rotation. Also, I don’t think New Brighton Ford reports service work to Car Fax because I my oil change didn’t show up although some rear wheel covers installed at Apple Ford do show up on Car fax. Will try a different Ford dealer next time. More

by JS Verified Customer Verified Customer

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