James Barnes
James Barnes at Casey Kia

James Barnes | Page 16

Finance Director

Casey Kia

11999 Jefferson Ave
Newport News, VA 23606

Contact Me
5.0
178 Reviews

Dealership Experience

7 yrs, 4 mos

Languages Spoken

English English

5.0

178 Reviews

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178 Reviews of James Barnes

February 25, 2020

Dealership Rating
Employee Rating

Mr.Archer did a Phenomenal job the first sales and I didn’t think he could out do himself but he did. 👏👏👏👏👏👏💐💐💐💐🏆🏆🏆🏆🏆🏆🏆🏆🥇🥇🥇🥇🥇🥇🥇🥇🥇🥇🥇🥇🥇 Great job sir More

by Annw18@icloud.com
Recommend Dealer
Yes

Other Employees Tagged: Charles Archer , Jordan Vodehnal, Pat

Feb 27, 2020

Casey Kia responded

WOW!!! Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for your wonderful endorsement of Charles Archer. It is our goal to exceed all of our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Please let me know if you need anything!Sincerely, Roberto A. Dial- General Manager

February 13, 2020

Dealership Rating
Employee Rating

Wonderful salesman!!! This was the best experience I ever had buying a car! He is more than a salesman he cares about his customers satisfaction!!! More

by Psimpson3084
Recommend Dealer
Yes

Other Employees Tagged: Charles Archer

Feb 15, 2020

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of my staff. It is our goal to exceed all of our customer's expectations with radical hospitality! We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial- General Manager

February 04, 2020

Dealership Rating
Employee Rating

Jacob is a man of God and dosnt need to sell you a car because he just dose what’s right by God and man so the sales just naturally happen around him. He will be a blessing to your company for as long More

by lugo.charles.lugo
Recommend Dealer
Yes

Other Employees Tagged: Jacob Martinez F. , Pamela Denny, Aaron McGiffin, Cassie Schaefer

Feb 05, 2020

Casey Kia responded

WOW!!! Thank you so much Charles for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the glowing recommendation of Jacobo Martinez! His level of professionalism and his faith are welcomed here! I am a man of GOD first as well! Our goal is to exceed all of our customers expectations with radical hospitality. Please let me know if you need anything in the future! Sincerely, Roberto A. Dial- General Manager

February 03, 2020

Dealership Rating

Excellent!! Aaron was great. He is professional, knowledgeable and workedd hard to get us a HOT car at a great price. We give him 20 stars. More

by TomandJohn
Recommend Dealer
Yes

Other Employees Tagged: Roberto A. Dial, Charles Archer , Aaron McGiffin

Feb 05, 2020

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Aaron McGiffin. We strive to exceed all of our customer’s expectations with radical hospitality. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

January 23, 2020

Dealership Rating
Employee Rating

Hi Kaitlin ! So this is my third car that I am buying from Casey Kia and to say this second car was nothing short of a nightmare is an understatement to be fair there were different employees working the More

by tary177
Recommend Dealer
Yes

Other Employees Tagged: Roberto A. Dial, Kaitlin Fields , Joseph Butkiewicz, Sam Saleem

Jan 25, 2020

Casey Kia responded

Thank you so much Taryn for the five star review! We are extremely grateful for the opportunity to earn your business again! Also thank you for the wonderful endorsement of Kaitlin Fields and Sam Saleem. It is our goal to exceed all of our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

January 06, 2020

Dealership Rating
Employee Rating

Problems Yes I am an unhappy customer. Traded a kia for another kia. Love the vehicles. Finance dept at Casey Kia in Newport News is not very customer oriented More

by Usedkiaowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kaitlin Fields , Joseph Butkiewicz, Sam Saleem, Kelvin Williams

Jan 06, 2020

Casey Kia responded

Thank you so much for your review. I apologize that we were unable to meet or exceed your expectations with radical hospitality. We are in the process of getting this resolved. Please let me know if I can be of any further assistance. You can contact me directly at r_dial@caseyauto.com. Thank you again for your feedback and allowing us the opportunity to make it right. Sincerely, Roberto A. Dial- General Manager

Jan 06, 2020

Usedkiaowner responded

Thank you for the speedy response. Phone calls don't seem to do it. I went up there three times. Lucky I live close enough to do this. The issue should have been identified when I first called 5 days ago. I was driving around illegally and I am not happy about that. I of course am glad there were no fender benders, etc. Now with updated paperwork which required 2 trips there today, I am good for 30 days. Hopefully that will be enough. I also had to drive there for the pay off of my trade in loan. 3 and 1/2 weeks after the trade in, my loan had not been paid off. James would not respond with satisfactory answers until I went there in person before another car loan payment was due. I understand now my credit union was holding the check and was telling me they hadn't received it yet. Still James could have checked into it and told me when the check was mailed. Instead he refused to call me back or answer my calls. Very frustrating! I paid for the processing fee to get treated as an irritant. I could have driven probably once to the DMV myself. This second issue was the same treatment. Customer service is not a strong suit for him. I do admit it is a regional problem as well but in sales? After seeing a lot of reviews on this site and I am happy many people have good experiences. This was not my case at all. I stand behind my comments. I will never buy or trade in another vehicle at any Casey dealerships.

January 04, 2020

Dealership Rating
Employee Rating

very good experience buying a new car from Kaitlin Fields. Enjoyed buying a car from Kate Fields, she's knowledgeable about the vehicles. The sales manager, Mr Gordon Hatcher, also very good to work with. I More

by lsh6559
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kaitlin Fields , Gordon Hatcher

Jan 06, 2020

Casey Kia responded

Thank you for your positive review. I am extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Kaitlin Fields and Gordon Hatcher. It is our goal to exceed our customer's expectations with radical hospitality. I apologize that we did not exceed your expectations with my finance department. Please let me know if I can be of any further assistance. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

January 01, 2020

Dealership Rating
Employee Rating

Charles and Chelsea helped us out today. They were nice, professional, and super efficient. Our expierence was great, and I will be sure to refer our friends and family to casey!! Thanks for making buying a More

by Stephevans7886
Recommend Dealer
Yes

Other Employees Tagged: Roberto A. Dial, Charles Archer , Joseph Butkiewicz, Chelsea

Jan 03, 2020

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Thank you for the wonderful endorsement. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

December 30, 2019

Dealership Rating
Employee Rating

Everyone was professional and caring. They found exactly Everyone was professional and caring. They found exactly what I was looking for and did everything they could do help me get it. Would recommend! More

by ksprinkman
Recommend Dealer
Yes

Other Employees Tagged: Charles Archer , Gabby

Jan 03, 2020

Casey Kia responded

Thank you so much for the five star review. We are extremely grateful for the opportunity to earn your business. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

December 17, 2019

Dealership Rating
Employee Rating

Charles is an honest and reliable salesmen. I appreciate how he made my car buying experience much easier. I recommend Charles if your in the market to purchase a vehicle. He goes above and beyond to make y More

by Jeff J.
Recommend Dealer
Yes

Other Employees Tagged: Charles Archer , Jeff. Used car sales manager. Good guy

Dec 18, 2019

Casey Kia responded

Thank you so much Jeff for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer. It is our goal to exceed our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

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