James Birchman
James Birchman at Showcase Honda

James Birchman

Service Advisor

Showcase Honda

1333 East Camelback Rd
Phoenix, AZ 85014

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4.8
122 Reviews

Dealership Experience

4 yrs, 3 mos

Industry Experience

18 yrs

4.8

122 Reviews

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122 Reviews of James Birchman

March 19, 2026

Dealership Rating
Employee Rating

I recently had my oil change done at Showcase Honda, and I had a great experience from start to finish. The service team was friendly, professional, and made the whole process quick and stress-free. Thanks More

by MONICAJORGE2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 20, 2026

Showcase Honda responded

We are elated to hear about your wonderful experience with your recent oil change service. It's fantastic that our service team provided you with friendly and professional care while keeping the process efficient and hassle-free. Your positive feedback about the quality of service you received truly brightens our day. Thank you for choosing Showcase Honda and for sharing your experience with others.

March 11, 2026

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Employee Rating

It's xxxxxxxx that the sales guys text me and call me while I'm waiting for my car to get serviced More

by ABUZREG
Recommend Dealer
Yes

Other Employees Tagged: James Birchman

Mar 17, 2026

Showcase Honda responded

Thank you for taking the time to share your thoughts. Your feedback about the contact from our sales team while you were waiting for your vehicle service helps us better understand how we can improve our customer communication process.

February 23, 2026

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Employee Rating

I bought my HR-V there and have had service there both very helpful and courteous. Cassy was great!! It’s nice to have a service person with the same type of car and be a woman to talk to a woman because More

by HR-V Happy
Workmanship
Service Time
Recommend Dealer
Yes
Feb 24, 2026

Showcase Honda responded

Thank you for your wonderful review! We're thrilled you had such a positive experience with your HR-V purchase and service visits. It's great to hear that Cassy provided excellent service and made you feel comfortable and understood. We appreciate you choosing Showcase Honda and sharing your satisfaction with others!

February 18, 2026

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Employee Rating

James was very nice and great to work with he has a lot of experience and knowledge and the best advisor I have witnessed to date! Good job sir! More

by PINKSTARZ25
Recommend Dealer
Yes

Other Employees Tagged: James Birchman

Feb 19, 2026

Showcase Honda responded

Thank you for the wonderful feedback about James! We're thrilled to hear that his experience and knowledge made such a positive impression and that he provided exceptional guidance. We truly appreciate you acknowledging the excellent service at Showcase Honda.

January 09, 2026

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First Class treatment very happy with both the sales team and service team. Love the Honda Accord. More

by curtisp.marshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 12, 2026

Showcase Honda responded

We are overjoyed to hear about your wonderful experience with our team! Your satisfaction with both our sales and service departments means everything to us. We understand how important it is to receive exceptional care throughout your entire journey with us, and we're thrilled that we delivered on that promise. It's fantastic to know that you're loving your Honda Accord - it's truly a remarkable vehicle. Your kind words about the first-class treatment you received motivate our entire team to continue providing outstanding service. Thank you for choosing Showcase Honda and for taking the time to share your positive experience.

December 06, 2025

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Employee Rating

Took car in for service and attempted to upcharge me for services outside of what I was concerned about. After receiving car post repairs I experienced the same issues prior to having the repairs done. He w More

by ADAMMHUSSEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 10, 2025

Showcase Honda responded

We are concerned to hear about the challenges you experienced with your recent service visit. We understand your frustration. Your situation highlights the importance of accurate assessments and clear communication throughout the service process. We value the opportunity to discuss your concerns further with you. Please contact Sean Hoopes, our Service Director, at 602-274-3800 so we can discuss your experience and work toward a resolution.

November 26, 2025

Dealership Rating
Employee Rating

Everyone is very nice, polite and accommodating. The work was finished on time. I like the assessment reports given on my vehicle. More

by terribishop
Recommend Dealer
Yes

Other Employees Tagged: James Birchman

Dec 22, 2025

Showcase Honda responded

Thank you for the wonderful feedback! We're thrilled our team provided courteous service and completed your work on time. We're glad you appreciated the detailed assessment reports. Thank you for choosing Showcase Honda!

November 16, 2025

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Employee Rating

Taken care of in a timely and considerate fashion. Showcase has been great to work with. More

by Curtispollock14
Recommend Dealer
Yes

Other Employees Tagged: James Birchman

Nov 25, 2025

Showcase Honda responded

We are grateful for your positive feedback about the timely and considerate service you received. It means so much to hear that your experience with Showcase Honda has been great and that our team took good care of you. Your trust in us is truly appreciated, and we look forward to continuing to provide you with excellent service in the future.

November 14, 2025

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Employee Rating

Love this place. Will be buying my next car here. service and attention is excellent More

by jamillah.douglas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 24, 2025

Showcase Honda responded

Thank you for the wonderful feedback! We're thrilled you had such a positive experience with our service and attention. We look forward to helping you find your next perfect vehicle!

October 20, 2025

Dealership Rating
Employee Rating

Always a great experience. James in the service department is a amazing. So caring and customer service oriented. More

by cindyemery
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 21, 2025

Showcase Honda responded

We are delighted to hear that you consistently have wonderful experiences with us at Showcase Honda. Your kind words about our service department team mean so much to us.

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