James Bouras | Page 5

My time with Highline Lets be realistic here, Highline goes above and beyond what they have to do in order to make sure things are right. I myself can admit to being a nit Lets be realistic here, Highline goes above and beyond what they have to do in order to make sure things are right. I myself can admit to being a nit picker myself. Each time Highline has came through even in my slightest displeasures (3 vehicles purchased). As soon as you walk in through the door you feel welcomed. They look out for your best needs in a vehicle based off what you can afford and what you desire and try to make it happen. Zac in the finance department is great. He is basically family when it comes to dealing with me. Chad Williams, a service manager, great as well. Like I said above, I’m very nit picky, and ever since the first vehicle I’ve bought, he makes sure the cars are the way that I want them/need them. Listen, certain stuff happens that you can’t predict, some may be positive, some may be a little bit on the other end, but when it comes down to it, come to Highline. They will take care of you to the best of their ability and will always make you feel at home. Thank you Highline, and the great staff that you have that has dealt with me every single time I walk in that door, or every single time my number/ name pops up on the caller ID. Nothing is impossible with these guys! Go buy a car and see for yourself. More

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Went in looking for a very specific vehicle. The whole team took care of me from start to finish. Had a very good experience and would recommend to anyone looking for a boutique dealership. Zaharias is a team took care of me from start to finish. Had a very good experience and would recommend to anyone looking for a boutique dealership. Zaharias is a fellow Norwich Alum and very accommodating. Nothing ever felt forced. Their number 1 priority was my satisfaction. More

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Super helpful without being pushy. I have driven by The Highline Group auto dealership many times. I honestly never thought I’d buy a car from there. Most cars seemed out of my league. I have driven by The Highline Group auto dealership many times. I honestly never thought I’d buy a car from there. Most cars seemed out of my league. When looking for my new Audi Q7, I looked at Car Guru and Auto Trader, both online. There were some options there. But I thought,... hey seeing as I’m browsing online, let’s see what The Highline Group have to offer. They also had options. I decided to stop by and check them out in person. I was greeted pleasantly and offered help without the rush or air of “I’m here to sell you.” Chris was super friendly to deal with and if he didn’t know the answer to a question, he didn’t give me any BS. He simply went and found the answer for me from someone else, pretty quickly. I test drove cars and there was no pressure to make a choice. This actually HELPED me make a choice. It was easy. I found the car I wanted, and the place I wanted to do business with. Zac in financing was a joy to be around and everyone was busy, but friendly and easy going at the same time. Even the guys in upper management, made a point to send me on with best wishes, when I picked up my new ride. I will definitely be purchasing future cars from these guys. They care about their customers buying experience and they deliver great product. I’m 100% satisfied with The Highline Group. More

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Terrible dealership! Buyer Beware. We were interested in a car and was driving far to see it. I asked if the car was in an accident because I don’t buy cars that have. The salesman Jim told me that it had n a car and was driving far to see it. I asked if the car was in an accident because I don’t buy cars that have. The salesman Jim told me that it had not been. We show up and you could see paint drip marks on the bumper. They made excuses and gave me the run around. The sales manager was rude and swore at me to get us off the lot in front of my daughter. He didn’t like the fact that I was upset over being lied to and wanted us to leave so other customers wouldn’t here us complain. More

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Stress Free-Great Team-Excellent Selection of Vehicles Looking for an older model, lower mileage, well-maintained vehicle and found many, many options here. The team from Jim to Liam to Teddy were respons Looking for an older model, lower mileage, well-maintained vehicle and found many, many options here. The team from Jim to Liam to Teddy were responsive, knowledgeable and honest. They took care of the process in a complete and professional manner. I'd definitely go back for the next vehicle need. Highly recommend. More

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Awesome experience! Jim and all the staff could not have been more helpful and accommodating to this out of state buyer! I highly recommend not only the sales team but th Jim and all the staff could not have been more helpful and accommodating to this out of state buyer! I highly recommend not only the sales team but the service department as well. They stand by their cars and I will be bringing my toy back for here for service even though I live 167 miles away! Wouldn’t trust anyone else! More

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Great Salesmanship and Service I am so happy with the sales team and the service group of this dealership. I purchased a 2013 Mercedes E350 Convertable in December 2018. From the I am so happy with the sales team and the service group of this dealership. I purchased a 2013 Mercedes E350 Convertable in December 2018. From the minute I first looked at the car the sales team was respectful, not pushy and answered all of my questions (and made sure I understood the answers). When I picked up the car it had a big red bow on it and the team greeted me with all smiles, took pictures and explained all the details of the car to me. I kept the vehicle stored until the weather improved. Now that the weather is finally nice I am able to enjoy having a convertable. A common problem with the Mercedes is the the heater/AC motor can go without warning. I sent an email to the service department and immediately received a response from Chad Williams who made sure that the service time he scheduled was completely convenient for me. After dropping of my car I received follow up calls on the progress, cost and when my vehicle would be ready. For a dealership to go so far out of their way to ensure I was satisfied was a great feeling. I can't thank Charlie and team enough. I will definitely be making future purchases at HighLine Motor Group. Thank you again! Pamela Underwood More

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Dream truck I was looking for a used ford raptor, when I came upon this dealership and they had the ford 150 FTC Tuscany addition and it blew the raptor right out I was looking for a used ford raptor, when I came upon this dealership and they had the ford 150 FTC Tuscany addition and it blew the raptor right out of the water. I went there and they were very helpful and friendly and I got my dream truck. Thank you Highline and all the employees there More

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Patients and willing to assist. My review of a recent purchase 5 stars: I am tough to please some would say, but I am patient and so are the staff at Highline. I purchased a 2006 My review of a recent purchase 5 stars: I am tough to please some would say, but I am patient and so are the staff at Highline. I purchased a 2006 Cadillac SRX and was assured that "we have been here for 35 years" and that "we will take care of any issue the car may have (within reason"). So, being the thick headed Italian that I am I had their words ringing in my ears when my car had issues with the wheels, drains, and suspension. I brought it back to them several times (while being patient) and Highline held true to their words. They accepted every email and phone call with professionalism and never making me feel like I was a bother. That is remarkable, because I easily could have been told to leave them alone and not come back. They took my car and were either able to fix it or refer me in the direction to have it fixed properly. They never left me in the dark and that was my fear and everyone's fear when buying a used car. Highline was transparent in communication from the day of purchase until I was fully satisfied. I congratulate Highline for their patience and professionalism. I suggest everyone buy your next car from Highline. It is like buying new with their post purchase support. Don't expect them to pay to have everything fixed because let's keep in mind these are not new, but can feel like new once your sale is all at and done. If you choose to buy from Highline and you have an issue reach out and don't be resentful. James and Ted are always willing to help and Charlie is always visible for conversation. Thank you (Efxaristo) Joseph Vacirca More

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Great service -above and beyond! Our sales manager James Bouras did an amazing job. He went above and beyond to help get my son a reliable mode of transportation. He answered all o Our sales manager James Bouras did an amazing job. He went above and beyond to help get my son a reliable mode of transportation. He answered all our questions and followed up on all our requests. He even came in on Sunday to have some paper work signed and to deliver the car. Great service like this is not always common but with this dealer you can tell that taking care of the customer is very important. More

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