James Brown

I purchased a car from here recently and the dealership package sold to me was not completely honored despite multiple attempts of over a month with back and forth communication, THEN finally something was package sold to me was not completely honored despite multiple attempts of over a month with back and forth communication, THEN finally something was done but still not as promised despite management communicated that things will be taken care of. However, that didn’t happen but proceeded to tell me oh maybe the sale guy thought it’s a different model that’s why this package was included as part of the deal. Basically, the dealership misrepresented and sold the vehicle in this manner but wouldn’t attempt to make it right for the customer. I was sold a package that I agreed and worth more but yet I got something less in value. Regardless of big or small in value, but if I’m sold something and something else was delivered is NOT right. I’m deeply disappointed that although management got involved but there was no intention to correct this in the first place…...they wasted my valuable time with just a bunch of LIES and more xx. I have purchased multiple vehicles from this dealership in the past and I’m in the process of shopping for another car, BUT I will NEVER return here for another purchase. More

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I appreciate Matthew Greble's management of my experience at the dealership. Matthew was very timely in response, accurately addressed my inquiries, and handled many of the initial tasks that saved me time a at the dealership. Matthew was very timely in response, accurately addressed my inquiries, and handled many of the initial tasks that saved me time at the dealership. Leading with candor and a commitment to do right by the customer, I recommend working with him when visiting the dealership. Thank you Matthew! More

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We worked with Alex C and man did he come through! We ended up purchasing 3 cars from him in 3 days! The whole team was phenomenal! Alex, Brent, Caitlin and John have earned customers for life! We ended up purchasing 3 cars from him in 3 days! The whole team was phenomenal! Alex, Brent, Caitlin and John have earned customers for life! More

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We purchased a 2026 4Runner a few months back. Just a few days ago we purchased a 2026 Tundra. Hudson, our consultant was very professional, informative, and friendly. Everything we look for in a Just a few days ago we purchased a 2026 Tundra. Hudson, our consultant was very professional, informative, and friendly. Everything we look for in a representative. The entire team that I interacted with was very professional and friendly. Sales, service, parts and the car wash team were all professional and friendly I do have a complaint. I would just like to know if Mr. Pat Lobb really needs to charge 3% credit card fees to all of his customers. It seems to me it’s high. Business expense is real. I don’t feel that it should be passed on to customers. Thank you. More

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JD is awesome. He got me a great deal and i couldn’t be more thankful. Keep up the great work! He got me a great deal and i couldn’t be more thankful. Keep up the great work! More

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What turned out to be a bad first experience on a Saturday had us driving off the lot in the new car we wanted and a great deal the following Wednesday. They heard our experience, took it seriously, Saturday had us driving off the lot in the new car we wanted and a great deal the following Wednesday. They heard our experience, took it seriously, addressed the issues, and then won us back. Dealing with SM James Brown, SC Ruben Silva, and GM Brent Williams, was the experience we had hoped for all along and we are glad we gave them a second chance. We would recommend and deal with any of these three gentlemen again. More

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I am writing to formally raise a concern regarding my experience at Pat Lobb Toyota of McKinney 04-18-2026 at approximately 2:30 PM. I visited your dealership to purchase a car and was initially provide experience at Pat Lobb Toyota of McKinney 04-18-2026 at approximately 2:30 PM. I visited your dealership to purchase a car and was initially provided with a printed price list. When I questioned a discrepancy between the quoted price and the figures on that list, sales representative James Brown responded in a dismissive and disrespectful manner — mocking me and my friends for not having in-depth knowledge of car features. He tore up the printed price sheet and challenged us with condescending remarks such as, “If you don’t know what they do in your car, why do you want them?” This was humiliating and completely unacceptable. Rather than intervening, his colleague Angelo Perez joined in by exhibiting provocative behavior — standing up aggressively, behaving impatiently , and deliberately making us wait for extended periods without response. I want to acknowledge that Leo stepped in at a later stage and handled the situation professionally, ultimately helping us complete the deal and pay the deposit. However, after reflecting on today’s experience, I am seriously reconsidering my purchase. Being mocked, humiliated, and discriminated against — particularly during what was my very first car-buying experience — is not something I am willing to overlook. I am prepared to forfeit my deposit and take my business elsewhere if this matter is not addressed seriously. Adding to this, James Brown made a particularly insulting comment suggesting that we had “nothing better to do” than visit multiple dealerships to compare prices. I find this deeply disrespectful — shopping around for the best price is every customer’s right, especially when it involves hard-earned money. Rather than respecting that, he chose to mock us for being diligent. A sales professional’s role is simple: present the final honest price and let the customer decide. Instead, we were subjected to unnecessary personal comments, deliberate confusion around dealer-installed accessories, and what I can only describe as a deceptive attempt to obscure the true cost of the vehicle. This is not just poor customer service — it borders on unethical sales practices. More

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We drove 30 miles to Pat Lobb simply because of the great way we were treated online in finding exactly the vehicle we wanted with the options we wanted! Kamal was amazing through the whole process! As soon way we were treated online in finding exactly the vehicle we wanted with the options we wanted! Kamal was amazing through the whole process! As soon as I reached out he contacted me immediately with the perfect 4Runner. Kamal is very knowledgeable and he communicated with me via text and email as I wished to get me a great price with total transparency! He went above and beyond to make the sale happen! Kamal and Pat Lobb are highly recommended! More

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We came to McKinney after walking away twice from another dealership. Lex was great! We told him exactly what we wanted and between Lex, Devin and James, they made the deal happen. We are pleased with our ex dealership. Lex was great! We told him exactly what we wanted and between Lex, Devin and James, they made the deal happen. We are pleased with our experience here and would recommend to others. More

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I had an amazing experience with Ruben Silva. He got my deal done the same day and beat every price in the DFW metroplex that I had found. No games, no pressure , just a great deal and fast servi He got my deal done the same day and beat every price in the DFW metroplex that I had found. No games, no pressure , just a great deal and fast service. Highly recommend asking for Ruben Silva if you’re buying a car. More

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