"Great dealership, meh salesmen. "
Ewald has always been good to me. From sales to warranty work, and ordering parts I installed myself. Even offering me “cool” loaner cars when my vehicle was down for extended time due to a warranty issue.
Unfortunately James has not been that person. He showed a severe lack of knowledge of the vehicle line up, didn’t know the trim packages, and was unable to operate some of the vehicles features. He was vague throughout the “dollars and cents” discussion. He couldn’t hammer out concrete numbers.
Furthermore, he sold us a vehicle that was “equipped with the ability to start the car from your phone” after purchasing, we realized that feature didn’t start until 2019.... this was a new 2018. So we went back, he told us he was wrong, and nothing can be done. Basically “sorry, I thought it had it. I didn’t read the features on it. I just assumed. But nothing I can do now.”
Well. We went to the sales manager, and again, this is where the dealership end of Ewald shines. They went out of their way to fix James mistake by offering to install the FordPass SmartLink (that James told me point blank cannot be installed on the vehicle, at all. Again... product knowledge.)
James repeatedly hounded us about giving him an “excellent review” from the moment we purchased the vehicle, all the way through phone calls over a week later about “the important excellent review”. He went as far as to hover over my significant other and walk her through filling out a review, on the spot. Making sure to “put excellent for everything”. She became uncomfortable and I explained to him that what he was doing was like a waiter/waitress standing over you, watching you fill out your receipt to see how much you tipped. Not cool. He backed off, and the review was, obviously, not submitted until now.
Well, here is james’ FAIR, unbiased review. Fantastic dealership, a subpar salesman in this situation.
"New car inquiry "
James was very helpful in getting me the information I was looking for. Once I have made my decision I will be working with him.
James is the the best! Listens what yours needs are and delivers. The used car buying experience with James was great, fast and painless!! o
"Good customer service"
James a big help with my proplem. Chris help me with fob problem. James directed me to Chris. James sold car to me and always is help full
"Fantastic service "
James Burnett provides a great experience! There was no haggling and he delivered as promised. I really appreciate the time he took with us and he was honest and trustworthy!
After dealing with several dealerships thay couldnt follow through, you made the used car buying experience a breeze and enjoyable!
"Explorer purchased and enjoyed the experience. "
I recommend James for sales help. He can work you a deal that worth it. He is knowledgeable and works to make it a good experience.
"Great place to buy a car from nice guys. "
We have bought our cars from Ewalds for years. We don’t have to haggle. They don’t work that way. The prices are fair. The service is fast and they are overall just a great family business. No sleazy car sales people here. Ask for Baha. Great salesman.