James Christy

I do not recommend this dealership. I came in with a pre-approval and a specific vehicle in their inventory, expecting a straightforward purchase. Instead, the process was disorganiz I came in with a pre-approval and a specific vehicle in their inventory, expecting a straightforward purchase. Instead, the process was disorganized from start to finish. Communication was excessive and borderline harassing for days, yet they failed to get required information to my bank in a timely manner (Valencia) — after multiple days of disruption and delay, I took time off of work to liaison for bank and dealership (dealership was unresponsive to lenders outreach). We live nearly three hours away, and the manager agreed to meet halfway to complete the transaction. On the day of, he told the salesperson (Ernesto) not to honor that. I signed all paperwork and confirmed the title details at signing. Six weeks later, finance (Bernardo) contacted me saying they missed required title signatures and asked me to re-sign documents already completed, while attempting to keep the original transaction date. Ernesto was our direct sales contact and did his best to navigate what felt like a very dysfunctional internal process. He shows potential as an emerging leader, but seems limited by the lack of organization and support around him. Overall, highly unprofessional and poorly managed. I would not trust this team in any capacity. More

by Morgan T. Verified Customer Verified Customer

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The dealership is understaffed in the sales department and the finance department. They try to make it right when you are waiting hours on end but they should not have to try so hard to make it right. Ju and the finance department. They try to make it right when you are waiting hours on end but they should not have to try so hard to make it right. Just make it right the first time More

by FIVEGRIGGS Verified Customer Verified Customer

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I did end up purchasing the vehicle, but the buying process raised concerns. Initially, a $2,500 paint protection package and a $500 VIN etch were presented as required for purchase, despite not being process raised concerns. Initially, a $2,500 paint protection package and a $500 VIN etch were presented as required for purchase, despite not being included in the advertised price online. I asked/refused 3 different times, in different ways, and each time they implied both were unable to be removed from the deal. Eventually, I was assured multiple times that both items would be removed, including on day of purchase when I called ahead to get a verbal assurance before driving over 3 hours roundtrip to the dealership. Despite this, the VIN etch still appeared on the final contract at signing. Although the finance manager corrected it once I pointed it out, it was concerning that a repeatedly rejected add-on made it back into the final deal. From further research, this is not the first time this has happened to potential customers of Russ Darrow Kia. However, I must mention that the vehicle itself is driving great! I just wish the buying process didn't include so much drama. More

by DALAXY.AD Verified Customer Verified Customer

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Dustin was great. Made the process quick and easy. Remained available and attentive during the process but didn't overwhelm me. Made the process quick and easy. Remained available and attentive during the process but didn't overwhelm me. More

by JSACK219 Verified Customer Verified Customer

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I don't know who James Christy is. All good otherwise Kenny and Bernie were great to work with All good otherwise Kenny and Bernie were great to work with More

by wassacker Verified Customer Verified Customer

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This was a great purchasing experience! I worked with Kenney and James. The process was smooth from start to finish, I am very happy with my new vehicle. I worked with Kenney and James. The process was smooth from start to finish, I am very happy with my new vehicle. More

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Great experience with Sherman my sales person, James the sale manager, and Valencia in finance. sale manager, and Valencia in finance. More

by Leel3404 Verified Customer Verified Customer

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Quick and easy! He was kind and got us what we wanted. He was able to keep it short and efficient. He was kind and got us what we wanted. He was able to keep it short and efficient. More

by RACHELTREML Verified Customer Verified Customer

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Minna was very professional and did everything she could to meet or needs. She went above and beyond to ensure the experience was one my husband would e able to tolerate. She is a polished professional! to meet or needs. She went above and beyond to ensure the experience was one my husband would e able to tolerate. She is a polished professional! More

by MJOLKING Verified Customer Verified Customer

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Russ Darrow Kia did a phenominal job listening to our requests when shopping for a new vehicle and they delivered. As the manager, James was very responsive and getting us the details we were looking fo requests when shopping for a new vehicle and they delivered. As the manager, James was very responsive and getting us the details we were looking for. Ernesto was phenominal stepping in to assist with the process. He was very humble in his approach, kind and thoughtful. If you're like us, buying a car is nervewracking but he was awesome in his approach and was like talking with a friend you haven't seen in years. We visited a number of auto dealers but Kia Russ Darrow came out top! More

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