James Christy

James was very knowledgeable and helpful when I came in to trade in my lease. He was very open to hearing my opinion on things and did his best to give me suggestions based on the things I told him I liked to trade in my lease. He was very open to hearing my opinion on things and did his best to give me suggestions based on the things I told him I liked and disliked. I didn’t feel like I was being pressured into buying something that I didn’t like or couldn’t afford. He’s was very patient with me when I wanted to see different options, and although I did spend most of my day there he did not make it feel like your typical long day at the dealership, if anything he did his best to try to get everything wrapped up quickly. Would definitely work with him again. More

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The car purchase was paid off in full with a single check...... This Sales Manager called my personal cell phone and threatened me. I also want to note that picking up the car on this day was mad check...... This Sales Manager called my personal cell phone and threatened me. I also want to note that picking up the car on this day was made extremely difficult because a family member of mine had a serious stroke that morning. MARIO was notified of this and did acknowledge it. IT DID NOT CHANGE HIS BEHAVIOR. I have written proof of terms of sale and an agreement for payment in full on a specified date. When asked if the date was acceptable to them, the response I got was "perfect". That is not just "acceptable" that is "perfect". About 1 hour later I received a call from an irate sales manager known as Mario Gentry. He said that he did not like the agreed upon date anymore and he was refusing to honor it. BAD BUSINESS! He then proceeded to say "you are going to get me that check tomorrow or else". I asked him "or else what?" and he proceeded to explain to me that he was going to send men to my home to collect the money from me by whatever means. THAT IS A THREAT. Aside from Marios egregious behavior on the phone which i did not amuse, the entire sales process was terrible at the downtown location. The car I bought was never washed. I showed up at 10am and at 6:45pm I drove away from the dealership. I have multiple texts saying the car needed to get washed, but clearly they refused. I am blown away by the lack of professionalism all around at this dealership. I highly suggest upper management contacts me because if you don't, you clearly do not care about the safety, well being, or experience of your customers. Oh and I expect a hand written apology from Mario. Something detailed. I also can't imagine how you could ever continue to employ someone like Mario at any Volkswagen or related enterprise. Looking forward to a response to this. More

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James is a great salesperson. He is trustworthy and knowledgeable about the vehicles at the dealership. I had a good experiencing purchasing my used car from here. He is trustworthy and knowledgeable about the vehicles at the dealership. I had a good experiencing purchasing my used car from here. More

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Great service and an attentive, easy to work with individuals. The VW team I worked with made the process of purchasing a vehicle smooth and simple. They’re also been attentive after the purchase, wh individuals. The VW team I worked with made the process of purchasing a vehicle smooth and simple. They’re also been attentive after the purchase, which I appreciate. I’m pleased with my experience, and I’m happy with the service. More

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I had an amazing experience working with James at Volkswagen Downtown Chicago! From the moment I walked in, he was professional, patient, and genuinely focused on helping me find the right vehicle—no Volkswagen Downtown Chicago! From the moment I walked in, he was professional, patient, and genuinely focused on helping me find the right vehicle—not just making a sale. James answered all of my questions clearly, kept everything transparent, and made the entire process smooth and stress-free. He really took the time to understand what I needed and made sure I felt confident every step of the way. If you’re looking for someone who is knowledgeable, honest, and truly cares about their customers, I highly recommend asking for James. I couldn’t be happier with my experience! More

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