Jonathan Oomens

Fantastic experience. I never felt pressured and would definitely purchase my future Volkswagen at this dealership for sure I never felt pressured and would definitely purchase my future Volkswagen at this dealership for sure More

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This was the best car leasing experience I've had in years. The entire process was handled with dignity, respect and kindness. Especially on the part of the salesman Johnny O years. The entire process was handled with dignity, respect and kindness. Especially on the part of the salesman Johnny O More

by glenn.derringer Verified Customer Verified Customer

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Very efficient, kind, and accommodating! I have been coming to downtown VW for many years and will be coming back for many to come. I have been coming to downtown VW for many years and will be coming back for many to come. More

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Traveled in from out of town, experience was very average compared to other car purchases. Additionally, there were extra charges on final paper work that were not discussed on phone calls prior to purchase. compared to other car purchases. Additionally, there were extra charges on final paper work that were not discussed on phone calls prior to purchase. It the grand scheme, it wasn’t that big of a deal, but the optics of chargers that “couldn’t” be removed or hidden from the start, did not leave a good taste in my mouth. Whether it was the case or not, it felt like they dealer took advantage of the fact I was traveling from out of town by “hiding” costs that weren’t disclosed on the phone or the listing. Would only recommend dealer if they have a car you absolutely love. More

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We walked in and were greeted instantly. Love the atmosphere there! Everyone was so nice. Johnathan was great! Super down to earth. Respected us. Told him about another experience at a diffe Love the atmosphere there! Everyone was so nice. Johnathan was great! Super down to earth. Respected us. Told him about another experience at a different dealership and he reassured us that we were in good hands More

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For being in downtown Chicago, the dealership was fairly easy to get to (considering we're Mid-Westerners and don't visit the city often). It was very convenient to be able to pull in to the service area an easy to get to (considering we're Mid-Westerners and don't visit the city often). It was very convenient to be able to pull in to the service area and have our vehicle valet parked while we were car shopping. The building was very clean and appealing to the eye. Getting the car to go for a test drive was quite a long wait. Considering we drove 3.5 hrs to test drive the vehicle we figured it would be ready to go as soon as we got there. I think in the end it was a communication error in getting the vehicle out in front of the dealership. That wasn't enough to spoil the experience for us. I will say we were a bit disappointed at the end of our transaction. There was still some trash left and areas that needed cleaned (something spilled in the arm console that was discovered during the test drive) inside the vehicle we purchased. And the gas tank was near empty. For the amount of money that we spent on the vehicle- a clean interior and a tank of gas doesn't seem too unreasonable. All in all it was a pretty good experience and I'm loving my Atlas!! More

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Jonathan was the nicest, fastest, and kindest dealer that I have ever encountered. He made this process as smooth as possible and I had a great experience here. I have ever encountered. He made this process as smooth as possible and I had a great experience here. More

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I love downtown Volkswagen . My whole VW team was fantastic.My 4th time getting a car from this location. My whole VW team was fantastic.My 4th time getting a car from this location. More

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Everything went pretty quick, the guys were very nice and helpful. I’ll be back for sure. helpful. I’ll be back for sure. More

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Dealership was very comfortable, modern, and easily accessible. Staff was attentive and the wait time was minimal. accessible. Staff was attentive and the wait time was minimal. More

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