James Crowe
James Crowe at BMW of Ramsey

James Crowe | Page 7

Service Director

BMW of Ramsey

985 Route 17 South
Ramsey, NJ 07446

Contact Me
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rated
110 Reviews

Dealership Experience

4 yrs, 9 mos

Industry Experience

40 yrs, 11 mos

not yet
rated

110 Reviews

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110 Reviews of James Crowe

June 08, 2023

Dealership Rating
Employee Rating

Not happy with the front desk which should connect to the service when you ask nicely! I have bought my BMW NOW FOR 30 years coming for services as well for 30 years and I have a big disappointment with Ram More

by Ramona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Anna Marie Piserchia, Sally Amato, Rosiris Cordero, Jason Sonion , Ben Abramov, Anthony Candela, Kenny Casares, Ted Contoleon, Jorge Pinero

Jun 13, 2023

BMW of Ramsey responded

Ramona, I’m sorry to read of the level of care you received at the time of your most recent service inquiry call. I can assure you this is not the level of service we want our customers to receive and hope you will consider contacting me directly so that I may learn more about your experience and earn back your confidence. Jim Crowe 551.777.5590 Service Director

June 08, 2023

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Excellent Service, thank you! !! Brooklyn dealership tried to make me leave the car for many days with no loaner and this center had me in and out in 90 minutes!!! More

by Llitvin
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenny Casares

Jun 09, 2023

BMW of Ramsey responded

Thank you for choosing BMW of Ramsey! We were glad to provide you with a timely service.

June 08, 2023

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Anna is the best service advisor in the whole world. No one does it better. That's all! More

by RREDCROSS
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Anna Marie Piserchia , Anthony Candela

Jun 09, 2023

BMW of Ramsey responded

Hello, we our glad to hear about your experience with Anna and our BMW of Ramsey team! Thank you for choosing our dealership.

June 08, 2023

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Best manager of all BMW Dealers, he took care of my car in a very professional way and he was very polite and welcome me to come back in case of anything. Great guy. More

by CORREATAJA
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anna Marie Piserchia

Jun 09, 2023

BMW of Ramsey responded

We are glad to hear about your experience at our dealership and hope you chose to come to BMW of Ramsey again.

June 08, 2023

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Mr. James and Anna Marie always take care of my car needs, they are so honest and polite and I feel so grateful with the way they take care of customers as well as my car. I really wants to thanks them More

by CORREATAJA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anna Marie Piserchia

Jun 09, 2023

BMW of Ramsey responded

Our BMW of Ramsey team was happy to help you with your car! We are glad to hear about your experience at our dealership and hope to see you again in the future.

June 06, 2023

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Ramsey car dealership goes above and beyond in providing excellent customer service. From attentive and friendly staff to prompt responses and personalized attention, they ensure a truly satisfying overall More

by JGASKINS0
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristen Perwas , Andrew Araque, Gregg Weinglass

Jun 22, 2023

BMW of Ramsey responded

Thank you for your kind review. Our team is happy to hear that we were able to provide a personalized and satisfying experience to you. We look forward to helping you again in the future.

May 31, 2023

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Just wanted to give you a huge shout out to Ben Abramov my service advisor. This guy went above and beyond to make sure my moms car was taken care of he’s polite super helpful and so knowledgeable on bmw c More

by SIRIZARRY367
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ben Abramov

Jun 01, 2023

BMW of Ramsey responded

Thank you for taking the time to recognize our team member, Ben. Knowing he went above and beyond to ensure your mother received exceptional service is just the kind of feedback we hope to receive from all of our customers. We too will be looking forward to assisting your family with any future vehicle needs.

May 26, 2023

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Terrible communication. Actually non existent. Never return calls. Don’t keep you up to date on status of repair. More

by CROTH1
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Recommend Dealer
No

Other Employees Tagged: Ben Abramov

May 31, 2023

BMW of Ramsey responded

Croth1 It is concerning to read the feedback you have shared here, as this is not a common occurrence within our service department. I can assure you I will be looking into your recent experience and hope that you will consider reaching out to me directly so that I may work towards regaining your confidence in our team. Jim Crowe 551.777.5590 Service Director

May 25, 2023

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Just an incredible service department. Incredible people that take care of you and will come back time and time again More

by TSCARPA79
Recommend Dealer
Yes

Other Employees Tagged: Sally Amato, Rosiris Cordero, Jason Sonion , Ben Abramov, Anthony Candela, Kenny Casares, Ted Contoleon, Juan Ferreiras, Jorge Pinero

May 26, 2023

BMW of Ramsey responded

If there is one thing our team is proud to offer it is quality service. We appreciate you taking the time to recognize this and hope to have you back at BMW of Ramsey for any future BMW sales or service needs.

May 25, 2023

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Employee Rating

Awesome people to take care of customers, Jim & Anna Marie are so polite and professional they really make me feel like safe to come back there even that is far from where i live in Dover. They take car More

by CORREATAJA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anna Marie Piserchia

May 26, 2023

BMW of Ramsey responded

Thank you fro making the trip to BMW of Ramsey all the way from Dover! The least our team could do is repay you with efficient and professional service. We will be sure pass you kind words along to Jim and Anna, in the meantime, please don't hesitate to return for any future sales or service needs.

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