James Foley | Page 5

During this most recent service visit I was VERY frustrated. I was told on my 1st call I did not need an appointment. When I came that Sat. I found out that was not correct and the person had entere frustrated. I was told on my 1st call I did not need an appointment. When I came that Sat. I found out that was not correct and the person had entered inaccurate info about our conversation. I had to call multiple times to get my diagnostic estimate and told “He’s with a customer” as if I was not one too! I could go on for pages about the poor customer service I received! However, once I was finally able to speak with a young woman to state all that I been through over the course of 3 or 4 days and that I was ready to go elsewhere in a firm but reasonable voice, things went more smoothly and my car repaired in a day. The moral: no paying customer should be given inaccurate or incomplete information and a simple explanation like “Ma’am we are very busy…” and give an estimated time/day to call back would have made a world of difference. I felt as if my concerns were not taken seriously but you all GLADLY accepted the $1000 I paid. My purchase experience was totally different and based on this experience, I’m not sure what I will do in the future. More

by Anonymous Verified Customer Verified Customer

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I purchased a car from them and everyone was curious and helpful and I chosen to get all my oil changed and what ever I need for my vehicle helpful and I chosen to get all my oil changed and what ever I need for my vehicle More

by mamie.harper1951 Verified Customer Verified Customer

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Staff is very friendly. However, I’m unhappy with the amount of effort put forth looking at issues brought up. Consistent squeaking issue was chalked up to normal brake squ However, I’m unhappy with the amount of effort put forth looking at issues brought up. Consistent squeaking issue was chalked up to normal brake squeaking but that is not the case. Tire pressure monitoring system was not reset on passenger rear tire and now having an issue with that. More

by Jenna Verified Customer Verified Customer

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My husband and I have bought 3 vehicles from walt Massy not happy with the service center. Our new Trax needs service and they have given me the run around on the part. not happy with the service center. Our new Trax needs service and they have given me the run around on the part. More

by akathleen1234 Verified Customer Verified Customer

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