James Freel
James Freel at Crest Cadillac

James Freel | Page 16

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.7
500 Reviews
4.7

500 Reviews

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500 Reviews of James Freel

September 11, 2025

Dealership Rating
Employee Rating

Part needed for repair was ordered for overnight delivery, but the order was cancelled and the part had to be re-ordered now with a 7-10 day lead time. The car was brought back to us and another ser More

by CARNOLD4
Service Price Transparency
Service Communication
Recommend Dealer
Yes

September 09, 2025

Dealership Rating
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Everything was done as I asked and everything was done promptly as always. Thank you More

by kindale.pittman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Logan

Sep 30, 2025

Crest Cadillac responded

Thank you for your review! We're delighted to hear about your positive experience with our excellent service and friendly staff. We appreciate your kind words and look forward to serving you again in the future.

September 08, 2025

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Awesome support! his company has been an exceptional experience,and I am grateful for their unwavering commitment to providing exceptional service. More

by rjuniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bret Bonin , Myles Bates, Schuyler Crouch

Sep 26, 2025

Crest Cadillac responded

Thank you for your wonderful feedback! We're thrilled that you had an exceptional experience. Your recognition means a lot to us, and it motivates our team to continue providing the high-quality service our customers deserve. We appreciate you taking the time to share your experience with us.

September 05, 2025

Dealership Rating
Employee Rating

As always, Shawn Barron provided exceptional and prompt service to assess the problem with my tire pressure indicator and lay out the remedy. I was promptly back on the road. Everyone from the service depa More

by cruisearrangement
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Barron

Sep 22, 2025

Crest Cadillac responded

Your positive feedback about the exceptional service you received means so much to us at Crest Cadillac. We are thrilled that your tire pressure indicator issue was assessed quickly and that you were able to get back on the road promptly. It is wonderful to hear that our entire team, from the service department to the cashiers, continues to make your visits pleasant experiences. Your recognition of our commitment to providing quality service truly brightens our day. Thank you for choosing us and for taking the time to share your experience.

September 05, 2025

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Employee Rating

Shawn always gives me top notch service and gets me in and out in record time More

by MCHRISTMAS16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2025

Crest Cadillac responded

Thank you for sharing your experience with us. We are thrilled to hear that you consistently receive excellent service and appreciate the efficiency during your visits. It means so much to know that our team member provides you with outstanding care every time. Your loyalty and trust in our service department is truly valued, and we look forward to continuing to exceed your expectations with quick and quality service.

September 04, 2025

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Employee Rating

Professional, friendly, and fast turnaround Great communication and goes above and beyond They picked up my car and gave me a loaner to check the recall notice. Had it finished in less than 24 ho More

by KRISTY.THIEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2025

Crest Cadillac responded

We are overjoyed to hear about your outstanding experience with our service team. Your kind words about our professional approach and friendly communication truly mean the world to us. We understand how valuable your time is, and we are thrilled that our pickup and loaner car service made things convenient for you while we addressed the recall notice. It brings us great satisfaction to know that we exceeded your expectations by completing the work in under 24 hours and providing additional services like detailing and an oil change. We believe in going the extra mile to ensure our customers feel valued and their vehicles are returned in excellent condition. Your appreciation for the attention to detail, including reinstalling your hitch cover, shows us that our team's dedication to thoroughness does not go unnoticed. Thank you for recognizing our commitment to providing exceptional service at Crest Cadillac. Your trust in us and your wonderful feedback inspire our team to continue delivering the high-quality care you deserve.

Sep 19, 2025

Crest Cadillac responded

We are overjoyed to hear about your outstanding experience with our service team. Your kind words about our professional approach and friendly communication truly mean the world to us. We understand how valuable your time is, and we are thrilled that our pickup and loaner car service made things convenient for you while we addressed the recall notice. It brings us great satisfaction to know that we exceeded your expectations by completing the work in under 24 hours and providing additional services like detailing and an oil change. We believe in going the extra mile to ensure our customers feel valued and their vehicles are returned in excellent condition. Your appreciation for the attention to detail, including reinstalling your hitch cover, shows us that our team's dedication to thoroughness does not go unnoticed. Thank you for recognizing our commitment to providing exceptional service at Crest Cadillac. Your trust in us and your wonderful feedback inspire our team to continue delivering the high-quality care you deserve.

September 02, 2025

Dealership Rating
Employee Rating

Always great service with Logan got me in quickly . Always takes very good care of me . More

by DIVAMOM84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 18, 2025

Crest Cadillac responded

Thank you immensely for taking the time to share your wonderful experience with us. We are delighted to hear that you consistently receive excellent service and that we are able to accommodate your scheduling needs quickly. It means so much to know that you feel well taken care of during every visit. Your loyalty and trust in our team truly make a difference, and we look forward to continuing to provide you with the outstanding service you deserve.

September 02, 2025

Dealership Rating
Employee Rating

Monica did a great job communicating with me during our car service. She was accommodating to our busy schedule. Thank you. More

by TRU1997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 18, 2025

Crest Cadillac responded

We are honored to hear about your positive experience with our service team. It sounds like Monica provided excellent communication throughout your car service appointment and worked well with your scheduling needs. We appreciate customers like you who take the time to recognize our team members for their dedication to providing accommodating service. Thank you for choosing Crest Cadillac for your automotive needs.

September 01, 2025

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Great service! Always greet you with a smile. Exceptional people! Arman was the best as always! More

by Pugmom29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arman Naemi

Sep 17, 2025

Crest Cadillac responded

We sincerely value your wonderful feedback about the outstanding service you received. It means so much to know that our team consistently welcomes you warmly and that you feel genuinely cared for during each visit. We are thrilled to hear that our staff member provided you with exceptional assistance and continues to exceed your expectations. Your kind words about the remarkable people on our team truly brighten our day. Thank you for taking the time to share your positive experience - reviews like yours motivate us to continue delivering the highest level of service to every customer who walks through our doors.

August 31, 2025

Dealership Rating
Employee Rating

Excellent service, it sas in and out! Easy communication. Clean service. Addressed all my concerns. More

by TPRINCESS76
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Monica, great advisor

Sep 17, 2025

Crest Cadillac responded

Thank you for taking the time to share your wonderful experience with us. We are overjoyed to hear that you found our service excellent and that we made your visit quick and efficient. It means so much to know that our team provided clear communication throughout your experience and maintained the clean environment we strive for. Most importantly, we are pleased that we were able to address all of your concerns to your satisfaction. Your positive feedback motivates us to continue delivering the high-quality service our customers deserve.

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