James Freel
James Freel at Crest Cadillac

James Freel | Page 15

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.7
499 Reviews
4.7

499 Reviews

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499 Reviews of James Freel

September 23, 2025

Dealership Rating
Employee Rating

My service advisor is Monica and she is great. Service with a smile. Everything is always done correctly and on time. I highly recommend Crest to my friends. More

by henry.scruggs@sbcglobal.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Naemi , Schuyler Crouch, Monica

Sep 24, 2025

Crest Cadillac responded

We are overjoyed to hear about your positive experience with our team. It's wonderful to know that you receive service with such care and attention, and that everything is consistently completed accurately and promptly. Your confidence in recommending Crest Cadillac to your friends means the world to us. We truly appreciate customers like you who take the time to share their experiences, and we look forward to continuing to provide you with the excellent service you deserve.

September 22, 2025

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Employee Rating

Great communication and the speed of service was great. Delivered the vehicle when promised and was ready for us to arrive. More

by THESCORSES
Service Price Transparency
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Recommend Dealer
Yes
Sep 22, 2025

Crest Cadillac responded

Thank you for your wonderful feedback! We're delighted to hear that our communication met your expectations and that you were pleased with how quickly we were able to serve you. It's wonderful to know that we delivered your vehicle exactly when we said we would and had everything prepared for your arrival. Your experience reflects our commitment to reliability and excellent customer service. We truly appreciate you taking the time to share your positive experience, and we look forward to serving you again in the future.

September 22, 2025

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Employee Rating

Excellent work by all involved and the way they handled pick up and delivery of my car More

by MPW1962
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Barron

Sep 22, 2025

Crest Cadillac responded

We are overjoyed to hear about your positive experience with our team. Your feedback about the exceptional service from everyone involved means so much to us. We take great pride in making the vehicle pickup and delivery process as smooth and convenient as possible for our customers. Thank you for taking the time to share your experience - it truly makes our day to know we exceeded your expectations.

September 20, 2025

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Employee Rating

Worked perfect on pick up and return after service . Vehicle looks better than new . Kept me updated on progress More

by hawken27
Service Price Transparency
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Recommend Dealer
Yes
Sep 22, 2025

Crest Cadillac responded

We are overjoyed to hear about your excellent experience with our pickup and return service. It sounds like everything worked seamlessly for you, and we're thrilled that your vehicle exceeded your expectations with its renewed appearance. We take great pride in keeping our customers informed throughout the service process, so it's wonderful to know that our communication met your needs. Your positive feedback means a lot to our team, and we appreciate you taking the time to share your experience.

September 18, 2025

Dealership Rating
Employee Rating

I always get great service and fast turnaround. Logan always takes excellent care of us. More

by TOM_MURPHY0
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Logan

Sep 19, 2025

Crest Cadillac responded

We are ecstatic to hear about your consistently positive experiences with our service team. Your feedback about receiving excellent care and quick turnaround times means so much to us at Crest Cadillac. We truly value customers like you who take the time to share their experiences, and we're thrilled that our team member has been able to provide you with the outstanding support you deserve. Your trust in our service department is something we never take for granted, and we look forward to continuing to exceed your expectations.

September 18, 2025

Dealership Rating
Employee Rating

Great Service. The service department go me in and out quickly with a loaner vehicle. Thank you More

by MJOBE2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ty King

Sep 19, 2025

Crest Cadillac responded

We are absolutely thrilled to hear about your positive experience with our service department. It's wonderful to know that we were able to get you in and out quickly while providing you with a loaner vehicle during your visit. Your satisfaction with the efficient service you received means so much to us. We truly appreciate you taking the time to share your feedback and look forward to continuing to provide you with excellent service at Crest Cadillac.

September 17, 2025

Dealership Rating
Employee Rating

We are very pleased with Crest Cadillac and appreciate the service & support they provide. Logan has made our experience the BEST possible each & every time! More

by ALAN46
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Logan Mcpherson 5 stars!!!!

September 13, 2025

Dealership Rating
Employee Rating

Professional courteous well organized And got the job done I would recommend to friends and family thanks More

by HESHAM724
Service Price Transparency
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Recommend Dealer
Yes

September 12, 2025

Dealership Rating
Employee Rating

Service people are very good. However, it should not take 3.5 hours to change oil and rotate tires. More

by MILTON6
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

September 11, 2025

Dealership Rating
Employee Rating

Part needed for repair was ordered for overnight delivery, but the order was cancelled and the part had to be re-ordered now with a 7-10 day lead time. The car was brought back to us and another ser More

by CARNOLD4
Service Price Transparency
Service Communication
Recommend Dealer
Yes
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