Crest went above and beyond my expectations.
I was a little nervous when my car started to make unsettling noises. I quickly scheduled a service appointment and took my car to the shop. Upon arr
I was a little nervous when my car started to make unsettling noises. I quickly scheduled a service appointment and took my car to the shop. Upon arrival I was greeted by Greg who I then explained what was going on. He assured me that the issue would be taken care of that day and it was. Thank you again Greg and the service team at Crest Cadillac.
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by davissg1
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Greg Vetrano
Aug 14, 2025 -
Crest Cadillac responded
We are thrilled to hear that we exceeded your expectations during your recent service visit. We understand how concerning it can be when your vehicle starts making unexpected noises, and we are so pleased that our team was able to address your concerns promptly and effectively. It means a great deal to us that you felt assured from the moment you arrived and that we were able to resolve the issue the same day. Your kind words about Greg and our service team truly brighten our day. We appreciate your trust in Crest Cadillac and look forward to continuing to provide you with exceptional service.
Great customer service, I will definitely be returning to
crest for any future service needs
crest for any future service needs
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by Boclaytor
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Arman Naemi
Aug 13, 2025 -
Crest Cadillac responded
We are thrilled to hear about your positive experience with our customer service team. Your satisfaction means everything to us, and we truly appreciate you taking the time to share your feedback. It's wonderful to know that we were able to provide the level of service you deserved. We look forward to welcoming you back to Crest Cadillac for all your future service needs and continuing to exceed your expectations.
Good , clean dealership that pays attention to details.
Monica Thooms is an excellent representative and a thoughtful service advisor
Monica Thooms is an excellent representative and a thoughtful service advisor
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by MDDEGRAZIER
Verified Customer
Verified Customer
Service Price Transparency
Aug 13, 2025 -
Crest Cadillac responded
We greatly appreciate your wonderful feedback about your experience with us. It means so much to hear that you found our dealership clean and noticed our commitment to careful attention to detail. We are delighted that Monica provided you with excellent and thoughtful service during your visit. Your kind words about her dedication truly make our day. Thank you for choosing Crest Cadillac and for taking the time to share your positive experience with us.
This is my third time visiting Crest service for minor
things and Arman has been great every time!
things and Arman has been great every time!
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by RACHELDING
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Arman Naemi
Aug 13, 2025 -
Crest Cadillac responded
We are thrilled to hear about your positive experiences with our service team. Your loyalty as a returning customer means so much to us, and we appreciate you taking the time to share your feedback. It's wonderful to know that you've consistently received excellent care during your visits for service needs. We're proud to have team members who provide outstanding support and make each visit a great experience. Thank you for choosing Crest Cadillac and for your continued trust in our service department.
Logan at crest Cadillac always takes care of things when
I bring it in for service
I bring it in for service
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by kevin@k2audiovideo.net
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Logan
Aug 13, 2025 -
Crest Cadillac responded
Thank you for sharing your positive experience with our service team. We are delighted to hear that you consistently receive excellent care when you bring your vehicle in for service. Having a trusted team member who always ensures your needs are met is what we strive for at Crest Cadillac. Your continued confidence in our service department means everything to us, and we look forward to providing you with the same reliable experience for years to come.
Great dealership with great customer service.
Dealership is always clean snd the waiting area comfortable.
Dealership is always clean snd the waiting area comfortable.
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by Jeff T.
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Monica Toombs
Aug 13, 2025 -
Crest Cadillac responded
We are elated to hear about your wonderful experience! Your feedback about our excellent customer service truly means a lot to us. We take great pride in maintaining a clean facility and ensuring our waiting area provides comfort for all our guests. Thank you for recognizing the care we put into creating a welcoming environment. We look forward to continuing to serve you with the same high standards you have come to expect.
Everything went great.
I was picked up at my house on time, my car was ready when promised and not hassles of any kind. I like that fact that my service rep Monica is so
I was picked up at my house on time, my car was ready when promised and not hassles of any kind. I like that fact that my service rep Monica is so responsive so I am never guessing when my service is done.
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by j.roach
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Monica
Aug 13, 2025 -
Crest Cadillac responded
We are pleased to hear that your service experience exceeded your expectations. It's wonderful to know that our pickup service arrived punctually at your home and that your vehicle was completed exactly when we promised. We understand how important it is to have clear communication throughout the service process, and we're delighted that Monica's responsiveness kept you well-informed every step of the way. Your smooth, hassle-free experience is exactly what we strive to provide every customer at Crest Cadillac. Thank you for taking the time to share your positive feedback with us.
Crest Cadillac has always gone above and beyond any time
I’ve been there. Logan is a rock star and even answers my texts on his days off and while on vacation! You can’t get that kind of customer service an
I’ve been there. Logan is a rock star and even answers my texts on his days off and while on vacation! You can’t get that kind of customer service anywhere these days. Logan and Arman are top notch at what they do. I will always be an Escalade girl and will be back time and time again for service and purchases.
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by VRREALTYLLC
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Logan and Arman get ⭐️⭐️⭐️⭐️⭐️ as well
Top-Notch Service Department!
I recently brought my vehicle into the service department at Crest Cadillac , and I couldn’t be more impressed. From the moment I arrived, the sta
I recently brought my vehicle into the service department at Crest Cadillac , and I couldn’t be more impressed. From the moment I arrived, the staff was professional, friendly, and extremely helpful. Logan took the time to explain everything clearly and kept me updated throughout the process.
The technicians did an excellent job—my car was serviced quickly and returned in great condition. It’s clear that this team takes pride in their work and truly values their customers.
It’s not often you find this level of care and transparency at a dealership. I’ll definitely be returning for all my future maintenance needs and highly recommend Crest Cadillac’s service department to anyone looking for honest, efficient, and high-quality service.
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by Shelly_Flood
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Logan
Car was in service for 5 days for a new tire and
alignment, unacceptably long
alignment, unacceptably long
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by STEVEWILLIAMSCPA
Verified Customer
Verified Customer
Jul 29, 2025 -
Crest Cadillac responded
Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
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