James Freel
James Freel at Crest Cadillac

James Freel | Page 20

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.7
499 Reviews
4.7

499 Reviews

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499 Reviews of James Freel

July 27, 2025

Dealership Rating
Employee Rating

I had a great experience and will come back here every time to get a car. More

by Laurencrouchh
Recommend Dealer
Yes

Other Employees Tagged: Kodie Cadenhead, Nathan Bonds , Schuyler Crouch, Omar Elwir

July 24, 2025

Dealership Rating
Employee Rating

Monica was professional, knowledgeable, and genuinely attentive. They kept me informed throughout the process, explained everything clearly, and made sure my car was taken care of with precision and care More

by ASPOILED1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica Toombs

July 23, 2025

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Employee Rating

The service professionals at Crest make the process so very easy. Thanks Monica Happy Client More

by Kenadams0
Service Price Transparency
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Recommend Dealer
Yes

July 21, 2025

Dealership Rating
Employee Rating

Completely Satisfied with service. Shawn is very responsive and kept me updated throughout the process More

by BLBRIGHT2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 19, 2025

Dealership Rating
Employee Rating

Gave me an inspection report based on my mileage. Not acceptable in my opinion. Give me an inspection based on what tech sees. Then you charge a 3 % fee on credit card. I will definitely be going bac More

by VERNON4
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Jul 19, 2025

Crest Cadillac responded

Your feedback is appreciated, please reach out to our service director James Freel at jfreel@vtaig,com to further discuss your concerns.

July 18, 2025

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Employee Rating

Outstanding dealership. I have been a Crest customer for 25 years. Bryan Oldham is the best! More

by LEACKELSJR
Service Price Transparency
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Recommend Dealer
Yes

July 16, 2025

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My service advisor Shawn was fabulous! We were in a crunch for finishing before we left in vacation. Shawn made it happen. Crest is the way to go. More

by TODDELMS
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Shawn

July 13, 2025

Dealership Rating
Employee Rating

We had an excellent buying experience. Omar, our sales representative did a fantastic job for us More

by ROBERTSSMITHNTX
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Schuyler Crouch, Omar Elwir

July 13, 2025

Dealership Rating
Employee Rating

James and Logan took great care of us. I was in a bad situation with Sewell quoting me 6k. These guys came in and did the same repair for $1900. So grateful for these guys. Professional, c More

by D.ANTONINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Logan

July 11, 2025

Dealership Rating
Employee Rating

Awesome customer service, everyone was very profession. I would recommend this dealership to everyone. Thanks More

by ATCARMAN22
Service Price Transparency
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Recommend Dealer
Yes
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