James Freel
James Freel at Crest Cadillac

James Freel | Page 41

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.7
500 Reviews
4.7

500 Reviews

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500 Reviews of James Freel

January 24, 2025

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Employee Rating

Chase is absolutely the BEST service tech! He truly thinks of everything and makes it such an easy experience. More

by Lauren W.
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chase Ybarra

Jan 27, 2025

Crest Cadillac responded

Thank you for your amazing review! We're thrilled to hear that Chase provided you with such a great experience. His attention to detail and dedication to making the process easy are qualities we truly value. We’re grateful for your feedback and look forward to continuing to serve you in the future!

January 24, 2025

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Chris was very Help full. he went above and beyond. The communication was very helpful More

by sarmadsamana
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Rucker, Nathan Bonds

Jan 27, 2025

Crest Cadillac responded

Thank you for your wonderful feedback! We're so glad to hear that Chris went above and beyond to assist you and that the communication throughout your experience was helpful. We truly appreciate your kind words and look forward to providing you with excellent service again in the future!

January 24, 2025

Dealership Rating
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Crest Cadillac continually exceeds my expectations. Every one I come in contact with genuinely wants to help and always has a smile on their face. More

by Tlcjack09
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chase Ybarra

Jan 27, 2025

Crest Cadillac responded

Thank you for your wonderful review! We’re thrilled to hear that we continually exceed your expectations. Our team strives to provide exceptional service, and it’s great to know that our genuine care and positive attitude make such a difference in your experience. We truly appreciate your kind words and look forward to continuing to serve you with the same high level of care.

January 23, 2025

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Logan McPherson is an asset to the Crest organization. He always goes over and beyond to meet the needs of his customers. More

by KEN
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Logan McPherson

Jan 24, 2025

Crest Cadillac responded

Thank you for your wonderful feedback! We’re thrilled to hear that Logan McPherson has consistently gone above and beyond to meet your needs. His dedication and commitment to providing excellent service truly make him an asset to our team. We appreciate your kind words and look forward to continuing to serve you!

January 23, 2025

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For three years we have found the service team to be excellent in all aspects of car servicing. Very competent in all regards. More

by LEEACRES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 24, 2025

Crest Cadillac responded

Thank you for your kind words and for trusting us with your vehicle’s care over the past three years! We’re thrilled to hear that our service team has consistently provided excellent and competent support. Your loyalty means a great deal to us, and we’re committed to maintaining the high standards you’ve come to expect.

January 23, 2025

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The dealership offered me valet service to provide service to my car. That in my opinion is an absolute incentive to buy from Crest Cadillac. More

by RAYEANNENR
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jan 24, 2025

Crest Cadillac responded

Thank you for sharing your experience! We're delighted to hear that you appreciated our valet service. Providing convenient and customer-focused options like this is one of the ways we strive to make ownership with Crest Cadillac stand out. We're glad it made such a positive impression, and we look forward to continuing to serve you!

January 23, 2025

Dealership Rating
Employee Rating

Brian Oldham is an amazing service advisor. He is knowledgeable and cordial. The work was done correctly and promptly. More

by SYD1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Oldham is my service advisor

Jan 24, 2025

Crest Cadillac responded

Thank you for your feedback! We’re delighted to hear that Brian provided such exceptional service. His knowledge and professionalism are a great asset to our team, and we’re glad your vehicle’s work was completed correctly and promptly. We appreciate your kind words and look forward to assisting you again!

January 23, 2025

Dealership Rating
Employee Rating

Crest Cadillac has been good in providing excellent service and products that have my vehicle running smoothly and efficient. More

by WILLIEY365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Schuyler Crouch

Jan 24, 2025

Crest Cadillac responded

Thank you for your kind review! We’re so glad to hear that you’ve had a positive experience and that our service and products have kept your vehicle running smoothly and efficiently. Your satisfaction is our priority, and we look forward to continuing to meet your needs!

January 23, 2025

Dealership Rating
Employee Rating

Very prompt excellent customer service. Waiting area is nice and comfortable And clean If you choose to wait More

by dlfamsp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Vertano

Jan 24, 2025

Crest Cadillac responded

Thank you for sharing your experience! We're so glad to hear that you received prompt and excellent customer service. It’s also great to know you found our waiting area clean, comfortable, and welcoming. Providing a positive and relaxing environment for our customers is important to us. We look forward to assisting you again in the future!

January 23, 2025

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Employee Rating

Crest offers great service and Lincoln Haven is a true professional at the collision center. I would recommend Crest to anyone with complete confidence. More

by DOTEXAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lincoln Haven

Jan 24, 2025

Crest Cadillac responded

Thank you for your thoughtful review! We’re thrilled to hear that you had a great experience with our service and that Lincoln Haven’s professionalism stood out at the collision center. Your confidence and recommendation mean so much to us, and we’re grateful for the opportunity to assist you. If there’s ever anything more we can do, don’t hesitate to reach out!

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