James Freel | Page 40

Crest Cadillac responded

Thank you for your review! We’re happy to hear that we were able to fix the problem promptly and keep you updated throughout the process. Timely and clear communication is important to us, and we’re glad we could meet your expectations. If you need anything else, feel free to reach out to us. We look forward to serving you again!

Crest Cadillac responded

Your feedback is greatly appreciated. Please contact our service director James Freel at jfreel@vtaig.com to further discuss your concerns.

Crest Cadillac responded

Thank you so much for your wonderful review! We're thrilled to hear that Shawn has consistently provided excellent service and proactively keeps your vehicle's maintenance needs up to date. Our goal is to give customers peace of mind by staying ahead of potential issues, and we're delighted that we've succeeded in making you feel confident about your car's care. We appreciate you taking the time to share such positive feedback and look forward to continuing to provide you with outstanding service!

Crest Cadillac responded

Thank you so much for your incredible review! We're thrilled to hear that Greg made such a fantastic impression and provided an outstanding customer experience that has not only satisfied you but also earned your continued loyalty for both future services and potential purchases. Greg's commitment to exceptional customer service clearly shines through, and we're delighted that he has made your interaction with us so memorable and positive. We appreciate you taking the time to share such wonderful feedback and look forward to continuing to serve you with the same level of excellence!

Crest Cadillac responded

We appreciate your feedback and are glad to hear that Chase went above and beyond to ensure you had a positive experience. Providing genuine and honest service is something we value, and we're pleased that his efforts stood out to you. However, we regret to hear about your interaction with our service manager. If you would like to discuss this further, please reach out to Caleb Brosin at CBrosin@vtaig.com. We would appreciate the opportunity to address your concerns.

Crest Cadillac responded

Thank you for your 5-star review! We truly appreciate you taking the time to share your positive experience. Your feedback means a lot to us and helps us continue providing excellent service.

Crest Cadillac responded

Thank you for your review! We're glad to hear that our service team member provided friendly and informative assistance and addressed your questions and concerns. It’s great to know the warranty work was completed promptly. We appreciate your feedback and look forward to assisting you again!

Crest Cadillac responded

Thank you for the fantastic review! We're thrilled to hear that Logan has provided you with such excellent service and that he’s the reason you continue to choose us for your car's needs. We’ll be sure to share your kind words with him. We appreciate your loyalty and look forward to seeing you again!

Crest Cadillac responded

Thank you for your wonderful feedback! We're thrilled to hear that Greg consistently takes excellent care of your Cadillac. He truly strives to provide top-notch service, and it's great to know that you appreciate his efforts. We look forward to serving you again in the future!

Crest Cadillac responded

Thank you for your amazing review! We're thrilled to hear that Chase provided you with such a great experience. His attention to detail and dedication to making the process easy are qualities we truly value. We’re grateful for your feedback and look forward to continuing to serve you in the future!