James Freel
James Freel at Crest Cadillac

James Freel | Page 47

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.7
500 Reviews
4.7

500 Reviews

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500 Reviews of James Freel

February 18, 2021

Dealership Rating
Employee Rating

Logan is the best!! Always saves me time and money is such an easy person to work with. He always goes about and beyond. Can’t work with anyone but Logan at this point. Always first class service. More

by Farukh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 18, 2021

Crest Cadillac responded

Farukh, Thank you for sharing your 5-star praise in regards to Logan and our Cadillac service department! We appreciate you and your business and look forward to serving you again! See you next time!

February 12, 2021

Dealership Rating
Employee Rating

Crest Cadillac is the worst car buying and service I have ever experienced! The salesman Ed is a scammer. He misrepresented the deal! He lied to me! General Manager is terrible! He never resolved my issues! More

by Star5chef
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Caleb Brosin , Daniel Durbin, Hussain Jafri, Steve Lee, David Sung, Carla Thompson, Ed the salesman

Mar 03, 2021

Crest Cadillac responded

We understand your frustrations and have been working with the manufacturer directly for a reasonable resolution. We would be happy to revisit this review with you. Please reach out to James Freel at JFreel@vtaig.com or please call the dealership directly 469-919-5551. Thank you

February 11, 2021

Dealership Rating
Employee Rating

Quick work, great customer service...No complaints at Quick work, great customer service... No complaints at all. It was a wonderful experience from the moment I pulled my car in to their garage,, to the More

by Suzgruz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Zugelder

Feb 12, 2021

Crest Cadillac responded

Thank you for your positive feedback, from all of us here at Crest Cadillac!

February 09, 2021

Dealership Rating
Employee Rating

Great service department! Crest offered a loaner vehicle as the service was going to take two days to perform. Very satisfied with the folks in the service department. More

by nick_mahl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Caleb Brosin , Daniel Durbin, Hussain Jafri, Steve Lee, David Sung

Feb 09, 2021

Crest Cadillac responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

February 07, 2021

Dealership Rating
Employee Rating

Great informative service my associate Shaun Barron, explained exactly what my options were and the cost. I paid what I was quoted very good over experience. More

by Elias.ramirez5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shaun Barron

Feb 08, 2021

Crest Cadillac responded

Thank you for your positive review!

February 06, 2021

Dealership Rating
Employee Rating

Crest Cadillac service department always goes above and beyond. Monica Toombs is outstanding! They are courteous and accommodate our schedules, my calendar comes back spotless! More

by Shannonbaird2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Monica Toombs

Feb 08, 2021

Crest Cadillac responded

Thank you for your positive feedback!

February 03, 2021

Dealership Rating
Employee Rating

We had an issue with our navigation system. They got it in immediately and took care of it quickly. Everyone from customer service to service was great. More

by Hendricks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 04, 2021

Crest Cadillac responded

Thank you for your positive feedback!

January 27, 2021

Dealership Rating
Employee Rating

I highly recommend Crest Cadillac for any and all service needs. Monica Toombs is extremely qualified! The Loaner Car program is seamless. All service related personnel are very friendly and professional. More

by Lksather
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Caleb Brosin , Daniel Durbin, Hussain Jafri, Steve Lee, David Sung, Monica Toombs

Jan 28, 2021

Crest Cadillac responded

Thank you for your positive review!

January 22, 2021

Dealership Rating
Employee Rating

What ?!? Really ?!! Logan was great. Annoyed that valet service is separate phone call as well as payment. Would like service to handle everything. thank you More

by Erika842
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Logan

Jan 25, 2021

Crest Cadillac responded

Thank you for your feedback!

January 19, 2021

Dealership Rating
Employee Rating

I called to find out if I could come in earlier than my appointment. The staff was very good at helping me reschedule abs make it more convenient for me. More

by symamoody
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Shawn Barron

Jan 20, 2021

Crest Cadillac responded

Thank you for your positive feedback!

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