James Freel | Page 48
Cadillac Certified Service Director
Crest Cadillac
6280 State Hwy 121
Frisco, TX 75034
499 Reviews
Write a Review499 Reviews of James Freel
January 11, 2021
Good service recommend getting work done fast, all the service people were nice and attentive Have bought items multiple times and very happy with services. Communications are exceptional ...would be come service people were nice and attentive Have bought items multiple times and very happy with services. Communications are exceptional ...would be come back anytime More
December 23, 2020
Crest services are great, very clean environment. Great customer services. Service technician is very thorough providing repair information. Also provided recommendations and washed vehicle Sincere regar customer services. Service technician is very thorough providing repair information. Also provided recommendations and washed vehicle Sincere regards, Larry Bush More
December 10, 2020
I received an excellent service on my escalateThey did a I received an excellent service on my escalate They did a great job Now my truck is working perfectly Thanks to crest cadillac I’ll see you I received an excellent service on my escalate They did a great job Now my truck is working perfectly Thanks to crest cadillac I’ll see you More
Other Employees Tagged: Bryan
November 24, 2020
I am disappointed with Crest Caddilacs service.First they took most the day to diagnose the issue with my car and then they lie when they were suppose to be done with it which was Saturday. The service rep s took most the day to diagnose the issue with my car and then they lie when they were suppose to be done with it which was Saturday. The service rep said it would be done on Saturday.She was at work that day so another rep was suppose to call me when it was rwdy for pickup. He never calledHe told the rep who handled the cars repair that he called and left a voice mail. He lied there was no voice mail. So I had to call the dealership and have them send an urgent message to thr repto call me back. She called to say it was reqdy. I told her what had transpired;she said she was sorry for the mixup but that was already too late. I will not trust this dealership agian least of which the reps. More
Other Employees Tagged: Monica Toombs
November 24, 2020
My dealership is the best with excellent services. My Service manager Paul Zugelder was phenomenal. He was very efficient, effective, and productive!!! Thank you Paul for your amazing customer servic Service manager Paul Zugelder was phenomenal. He was very efficient, effective, and productive!!! Thank you Paul for your amazing customer services. More
Other Employees Tagged: Caleb Brosin , Daniel Durbin, Hussain Jafri, Steve Lee, David Sung, Paul Zugelder
November 20, 2020
First time using roadside assistance and finally got a hold of Shawn. As soon as he found out I needed help sent Crest representative to troubleshoot my problem and take care of it in my garage. hold of Shawn. As soon as he found out I needed help sent Crest representative to troubleshoot my problem and take care of it in my garage. More
November 18, 2020
my service was fast I like the way they communication . when my car was done the communication was well they let me know everything that I needed any different repairs I need my car. when my car was done the communication was well they let me know everything that I needed any different repairs I need my car. More
Other Employees Tagged: Hussain Jafri
November 03, 2020
Great experience! Caleb Brosin and Mike Brosin were Great experience! Caleb Brosin and Mike Brosin were amazing! I really like my salesman Chris! I would highly recommend this dealership! They made Great experience! Caleb Brosin and Mike Brosin were amazing! I really like my salesman Chris! I would highly recommend this dealership! They made my purchase so easy! More
Other Employees Tagged: Caleb Brosin , Daniel Durbin, Hussain Jafri, Steve Lee, David Sung, Salesman Chris
October 30, 2020
Logan is always friendly and helpful every time I visit. He takes the time to listen to the issues and makes sure I am aware of all the recommended maintenance for my car. I look forward to working with som He takes the time to listen to the issues and makes sure I am aware of all the recommended maintenance for my car. I look forward to working with someone I know and trust every time I bring my car in for service. Thanks to Logan for bring a great service advisor. James took over when Logan had to leave for an appointment. More
Other Employees Tagged: Logan McPherson

