James Freel
James Freel at Crest Cadillac

James Freel | Page 9

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.7
502 Reviews
4.7

502 Reviews

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502 Reviews of James Freel

October 29, 2025

Dealership Rating
Employee Rating

Always good service and comfortable accommodation while you wait. Well recommended by me for sure More

by dhaynes101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 30, 2025

Crest Cadillac responded

Thank you immensely for taking the time to share your positive experience with us. We are delighted to hear that you consistently receive quality service and find our waiting area comfortable during your visits. Your recommendation means a great deal to our team, and we truly appreciate your trust in our services. We look forward to continuing to provide you with the excellent experience you have come to expect.

October 29, 2025

Dealership Rating
Employee Rating

Excellent service experience at Cadillac Crest. Chris, my service manager, was outstanding—knowledgeable, attentive, and kept me informed every step of the way. The entire process was smooth and ef More

by ALMAOTZ15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 30, 2025

Crest Cadillac responded

We are absolutely thrilled to hear about your outstanding service experience with us! It's wonderful to know that your service manager provided such knowledgeable and attentive care throughout your visit. We take great pride in keeping our customers well-informed during every step of the process, and we're delighted that you found everything to be smooth and efficient. Your recommendation of our service team means the world to us. We truly appreciate you taking the time to share your positive experience!

October 28, 2025

Dealership Rating
Employee Rating

I had a great experience! Free and on time back and forth pick up is a plus! More

by carolluo00
Service Communication
Recommend Dealer
Yes
Oct 30, 2025

Crest Cadillac responded

We are grateful for taking the time to share your wonderful experience with us! It's fantastic to hear that you had such a positive visit. We're delighted that our complimentary transportation service worked well for you and that we were able to provide timely pickup and drop-off. Your satisfaction means everything to our team, and we truly appreciate your kind words about the service you received. We look forward to continuing to exceed your expectations in the future.

October 28, 2025

Dealership Rating
Employee Rating

Crest Service takes excellent care of you and your vehicle. My service advisor(Logan) makes certain to provide professional and friendly service each and every time. More

by JASON
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Logan

Oct 30, 2025

Crest Cadillac responded

We sincerely value your wonderful feedback about your service experience with us. It means so much to hear that we take excellent care of both you and your vehicle every time you visit. We are proud that Logan consistently provides the professional and friendly service that makes your experience exceptional. Your loyalty and trust in Crest Cadillac truly motivate us to continue delivering the high-quality service you deserve.

October 27, 2025

Dealership Rating
Employee Rating

I called Crest for a known issue and recall notice. The Service department was very accommodating in scheduling my appointment. I was planning on waiting for the service to be completed, but the Serv More

by Cedric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Logan McPherson

Oct 29, 2025

Crest Cadillac responded

We are utterly delighted to hear about your wonderful experience with our service department. Your feedback about the accommodating scheduling and the excellent care you received really means a lot to us. We understand how important it is to keep you informed throughout the process, and we are so pleased that you felt well taken care of with daily updates on your vehicle's status. The loaner vehicle service shows our commitment to making things as convenient as possible for you during your visit. Thank you for recognizing the hard work of our service team. We truly appreciate you taking the time to share your positive experience with us.

October 27, 2025

Dealership Rating
Employee Rating

Always receive excellent service. Shawn is the best! The reason I come back to Crest More

by PATB5861
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 30, 2025

Crest Cadillac responded

Thank you for your wonderful feedback! We are truly grateful to hear that you consistently receive outstanding service with us. Your loyalty means the world to us, and we are thrilled that our team continues to meet your expectations. It's wonderful to know that the exceptional care you receive keeps you coming back to us. We appreciate you taking the time to share your positive experience and look forward to continuing to serve you with the same high level of service you've come to expect.

October 26, 2025

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Employee Rating

Bryan at Crest has always been great to us, always taking care of all of our vehicles. Thank you! More

by CLOAIZA1
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 29, 2025

Crest Cadillac responded

We are overjoyed to hear about your wonderful experience with our team. It means so much to know that Bryan has consistently provided excellent care for all of your vehicles over time. Building lasting relationships with our customers is what we value most, and your trust in returning to us speaks volumes. We truly appreciate your loyalty and look forward to continuing to serve you and your family for years to come.

October 26, 2025

Dealership Rating
Employee Rating

Chase always take very good care of his costumers. Very knowledgeable and clear on what is needed. More

by FABIOCFM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 29, 2025

Crest Cadillac responded

Thank you for taking the time to share your positive experience with us. We are grateful to hear that you received excellent customer service and found our team member to be both knowledgeable and clear in explaining what was needed for your vehicle. Your feedback means a lot to us and reinforces our commitment to providing outstanding care for every customer who visits us. We truly appreciate your trust in our dealership and look forward to continuing to serve you in the future.

October 25, 2025

Dealership Rating
Employee Rating

The service man was very knowledgeable and attentive. Keep up with the good work logan More

by OLGUINDAVID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 29, 2025

Crest Cadillac responded

We are thrilled to hear about your positive experience with our team. Your feedback about receiving knowledgeable and attentive service means so much to us at Crest Cadillac. We take great pride in ensuring our customers feel well-cared for throughout their visit. Your kind words about the exceptional service you received truly brightens our day. We appreciate you taking the time to share your experience and look forward to continuing to provide you with the same level of excellent service in the future.

October 24, 2025

Dealership Rating
Employee Rating

Bryan Oldham and his maintenance team did an excellent job on my car and were able to do it in a timely manner. More

by tmarks2011@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Oldham

Oct 28, 2025

Crest Cadillac responded

We are absolutely thrilled to hear about your positive experience with our service team. It's wonderful to know that the maintenance work on your vehicle was completed to your satisfaction and handled efficiently. We take great pride in delivering quality service in a timely manner, and your feedback confirms that our team is meeting those standards. Your recognition of the excellent work performed means a great deal to us at Crest Cadillac. We appreciate you taking the time to share your experience and look forward to continuing to serve you with the same level of care and professionalism.

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