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James Freel
James Freel at Crest Cadillac

James Freel | Page 8

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.7
502 Reviews
4.7

502 Reviews

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502 Reviews of James Freel

November 02, 2025

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Employee Rating

Excellent communication and timing. My vehicle was service and returned to as promised.. Great service. More

by HORACEHAWKINS6
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
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Nov 07, 2025

Crest Cadillac responded

We are delighted to hear about your positive experience with our service team. Your feedback about our clear communication and reliable timing means a great deal to us. We take pride in delivering on our promises and ensuring your vehicle receives the quality care it deserves. It's wonderful to know that we met your expectations from start to finish. Thank you for choosing Crest Cadillac and for sharing your experience with others.

November 01, 2025

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Employee Rating

I took my sons 2015 Escalade and my 2023 Escalade there for service about 3 weeks ago. I told Logan that my navigation wasn’t working. When I finally got the car back at 700pm and drove home it was obvious More

by jbmorthland1951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Logan McPherson

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Nov 01, 2025

Crest Cadillac responded

Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.

October 31, 2025

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Employee Rating

Logan McPherson is the best service rep. I’ve used him for years and will continue to do so. More

by MYBARRA2
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Logan McPherson - Five stars!

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Nov 05, 2025

Crest Cadillac responded

We are thrilled to hear about your positive experience with our service team. Your loyalty over the years means everything to us, and we're delighted that you've consistently received exceptional service. Having a trusted service representative who understands your needs makes all the difference in maintaining your vehicle. We truly appreciate customers like you who take the time to recognize outstanding service, and we look forward to continuing to serve you for many years to come.

October 31, 2025

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Employee Rating

Wonderful service as always. Everyone is helpful and kind. Treat you like a VIP. Always a great experience. More

by Jennyc777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg V

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Nov 05, 2025

Crest Cadillac responded

We are thrilled to hear about your consistently positive experiences with us. Your feedback about our team's helpfulness and kindness means so much to us. We take great pride in making every customer feel valued and appreciated during their visit. It's wonderful to know that we continue to deliver the exceptional service you deserve. Thank you for taking the time to share your experience with us.

October 31, 2025

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Employee Rating

Team at Crest Cadillac Service is very friendly and efficient. Work was completed in about one day and loaner car provided. I failed to ask if this was covered by the warranty I purchased but assume th More

by Yelloroze822
Recommend Dealer
Yes

Other Employees Tagged: Logan McPherson

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Nov 04, 2025

Crest Cadillac responded

We are excited to hear about your positive experience with our service team. Your feedback about the friendly and efficient service you received truly means a lot to us. We understand how important it is to complete work promptly, and we are glad we could finish everything within a day while providing you with a loaner vehicle for your convenience. We appreciate you trusting us with your service needs, and we look forward to continuing to provide you with the same level of care in the future.

October 30, 2025

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Shawn is awesome! He always gets things fixed the first time. I always go to Crest Cadillac for my service needs. More

by DEANROBBINS
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Oct 30, 2025

Crest Cadillac responded

We are delighted to hear about your positive experience with our service team. It's wonderful to know that you consistently receive quality repairs that address your needs completely the first time. Your loyalty and trust in choosing Crest Cadillac for your ongoing service requirements means so much to us. We truly appreciate customers like you who take the time to share their experiences, and we look forward to continuing to provide you with the reliable service you've come to expect.

October 30, 2025

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Employee Rating

My service was taken care of promptly and prioritized based on my work timings. It was done fast More

by Jathin.yalamanchili
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arman

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Oct 30, 2025

Crest Cadillac responded

Thank you for sharing your positive experience with us. We are happy to hear that our team was able to accommodate your work schedule and provide prompt service that met your needs. Your feedback about our efficiency and ability to prioritize based on your timing means a great deal to us. We truly appreciate customers like you who take the time to recognize our efforts, and we look forward to continuing to serve you with the same level of care and attention in the future.

October 30, 2025

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Employee Rating

Quick fast and solved my issues with my Cadillac Escalade in a timely manner, thanks More

by ANTCHAPMAN67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica

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Oct 30, 2025

Crest Cadillac responded

We are absolutely thrilled to hear that our team was able to address your Escalade concerns efficiently and promptly. Your satisfaction with the swift service you received means everything to us. We understand how important it is to get you back on the road quickly, and we're pleased that we could resolve everything in a way that met your expectations. Thank you for taking the time to share your positive experience with us.

October 30, 2025

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Greg is great to work with andI had a great experience with the service he provided. More

by ASH.HOSS.NW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 30, 2025

Crest Cadillac responded

Thank you for taking the time to share your positive experience with us. We are excited to hear that you had such a wonderful time working with our team and that the service provided exceeded your expectations. Your feedback about having a great experience means so much to us at Crest Cadillac. We truly appreciate customers like you who take the time to recognize excellent service, and we look forward to continuing to serve you in the future.

October 29, 2025

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Employee Rating

Please have a system that can let the customer know ASAP that the vehicle was completed. We don’t want to wait for the service customer person was on lunch for almost 2 hours and come back to call me. This More

by LIVENCIVIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Oct 30, 2025

Crest Cadillac responded

Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns

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