James Grigsby | Page 16

Is amazing, you can schedule or not, either they always have the opportunity to serve to everyone no matter what. have the opportunity to serve to everyone no matter what. More

by robertista Verified Customer Verified Customer

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Always gives me excellent service and is always professional and makes sure I have everything done that was needed professional and makes sure I have everything done that was needed More

by susanbegert Verified Customer Verified Customer

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Poor customer service. Sat in the waiting room 2 hours, while the person taking care of me went in and out of the garage area several times, just to be told tire was not in Sat in the waiting room 2 hours, while the person taking care of me went in and out of the garage area several times, just to be told tire was not in yet. I had plans and this really put me behind schedule and to have nothing done after 2 hours was really upsetting! I was never called and told it did not arrive and i was given an appointment saying it would be in, i still don't believe it could not be fixed. Both people were told I had plans next day and one kept calling me that day to come in, i was not even in town. Told one tire needed replaced and other I wanted checked was fine. Just got back from my actual dealer and nail in the just fine tire was in about the same place and they fixed it, these people told me it could not be fixed. Really feel throwing keys on the dash when nobody is truly watching the vehicles, takes forever to get somebody to wait on you even, is not a safe practice. Not to mention I had to call their "sister dealer" about a tire (which I was given one that nobody in a 3 state radius had). I only gave you 2 stars because they did fit me in for a fast appointment on a very busy day (this is the only positive thing I can say about this service department) even though the person that checked me in said it would be several hours after I was told it would be quick. He wanted to argue with me and never apologized when he found out what I had been told on the phone. Never told about any free bottles of water, saw several people waiting and even workers getting it. More

by Irish Verified Customer Verified Customer

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Fixed my 2005 Toyota Avalon great service way cheaper than I thought it would be so happy that they were able to help me my normal mechanic could not do that they really came through when I needed it Mat than I thought it would be so happy that they were able to help me my normal mechanic could not do that they really came through when I needed it Matt sincerely More

by mgoodell941 Verified Customer Verified Customer

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Easy process from making the appointment online to getting the service done. Also friendly staff. getting the service done. Also friendly staff. More

by Antp Verified Customer Verified Customer

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I had my dog with me and I felt welcome. The work was great figuring out what’s wrong with my car. Overall wonderful experience all throughout The work was great figuring out what’s wrong with my car. Overall wonderful experience all throughout More

by Glorifiedhair Verified Customer Verified Customer

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I will only buy a car from Toyota because of the way Sabrina works with me in the service department. I don’t feel I’m being taken advantage of. If she is ever promoted out of service I will be extrem Sabrina works with me in the service department. I don’t feel I’m being taken advantage of. If she is ever promoted out of service I will be extremely sad but at the same time happy for her. She is a very honest kind person! Don’t ever let her go! More

by Michele Verified Customer Verified Customer

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It was a good and fast service I recommend people to take their car for aervice their car for aervice More

by ELVIDURA Verified Customer Verified Customer

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Checks I wanted done were completed satisfactorily. No problems. There was an air conditioner update to be done. No problems. There was an air conditioner update to be done. More

by BBHSL2 Verified Customer Verified Customer

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Sabrina is a great service member, I always get good service from her,unlike Matt who isnt as honest and keen to the details service from her,unlike Matt who isnt as honest and keen to the details More

by juliusbarber Verified Customer Verified Customer

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