James (Hoyt) came in his day off to show me the car. The vehicle was originally located in Vancouver, WA but James arranged to have it driven up to Kelso, WA for me as this was more convenient. He addressed all my questions and concerns and was very personable and knowledgeable. Then, when it was time to sign papers, Mark was also personable and professional and explained everything thoroughly in plain language and let me have as much time as I needed for Q&A and verification before signing each document. It was a very pleasurable car buying experience.
"Avalon Touring Purchase"
To sum it up. Great Deal! Great service! Overall great purchase experience. These folks go out of their way to provide you what you need.Nice guys!
"Very friendly staff"
Very friendly, knowledgeable and helpful. Was very well taken care of there. I will surely go back when I decided to trade my car in.
"Best. Customer. Service. Ever!"
James Hoyt provided the best customer experience. The service was completely the reason Dick Hannah Toyota was my first and last stop in my car hunt.
We came in on Friday night. To look at the 2016 Toyota Corolla in slate color. Took it out for a test drive with Michael. Super nice drive and wonderful conversation. We were sold. Michael was AWESOME. It was like being around family. We also chatted with James as well. He to was wonderful. As the process was going. Michael keeped us updated. We met Mark to go over the paperwork. He to was Great. The car experience was quick and painless. What a Joy it was to work with these 3 men. Nice job you guys. What a Wonderful Experience we had. Thank you thank you. We Love the new car. :)
"No nonsense, straight forward. Easy and helpful"
No nonsense deal. Straight forward, easy to talk to, and knowledgeable. Got the run around from another brand dealer, not here. James was great, laid back and knew what he was doing. Very good experience. Love the car to.
Michael was a pleasure to work with, He listened to our wants and must haves. Michael found us our car within a few hours. The trade-in and paperwork went smoothly. I would recommend Michael to any of our friends looking to buy a Toyota.
"Great buying experience"
- Myke Hart
Everyone at the dealership was very friendly and helpful. Getting finance was a breeze. This was the quickest I've ever been in and out of a dealership while making a purchase. A big thanks to everyone who helped out!
"Hands down, the best car buying experience I've ever had."
This place was great. From the start, service was very prompt, there were no empty promises of a deal, and everyone was very polite and helpful. Nothing was vague about the buying process, all my questions were answered fully and even a few I hadn't thought to ask were addressed. Based on my experience, I'll most likely not be buying a car anywhere else.
"Excellent service all around"
- Mike kline
Could not be happier with the purachase and transaction. The team was great and got me in and out in I think record time. The follow up to make sure everything was good was nice too. I will definitely be purchasing another vehicle in the future from you guys.