James Kim
James Kim at Koons Tysons Toyota

James Kim

Service Advisor

Koons Tysons Toyota

8610 Leesburg Pike
Vienna, VA 22182

4.8
74 Reviews
4.8

74 Reviews

Write a Review

74 Reviews of James Kim

June 03, 2025

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Great service team…really clear and candid communication about service needs, status updates, and when car will be ready to go. More

by dukepm2001pmd21
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 03, 2025

Koons Tysons Toyota responded

We're delighted to hear that our service team at Koons Tysons Toyota provided clear and candid communication throughout your visit. Thank you for sharing this positive feedback, and we look forward to serving you again!

May 13, 2025

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The staff is friendly and the service is thorough and quick. It would be nice if they provided snacks in addition to free coffee in the waiting room. More

by kwonsamyeol
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Agner Hernandez, Mohsin Kharam

May 13, 2025

Koons Tysons Toyota responded

We're glad to hear you found our team at Koons Tysons Toyota friendly and efficient! We appreciate your feedback about the waiting room amenities, and we'll certainly take it into consideration. Thanks for sharing your thoughts with us!

March 27, 2025

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The issue was identified and discussed. The car was repaired in the needed time requested. More

by bunnybook87
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 28, 2025

Koons Tysons Toyota responded

Thank you for reviewing Koons Tysons Toyota! It was so kind of you to share your experience.

March 06, 2025

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James Kim, our service manager is always extremely helpful and professional! He takes care of bus every time we have a service need! More

by jmgahres
Service Price Transparency
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Recommend Dealer
Yes
Mar 07, 2025

Koons Tysons Toyota responded

Thank you for the kind words! We're delighted to hear that James Kim consistently provides helpful and professional service at Koons Tysons Toyota. We appreciate your support!

January 29, 2025

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Incredibly responsive. The team at Koons Toyota was able to quickly diagnose the issue and quickly resolve it. More

by Loughlin.edward
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Recommend Dealer
Yes
Jan 29, 2025

Koons Tysons Toyota responded

Edward, we're elated to hear that our team at Koons Tysons Toyota was able to assist you promptly and efficiently. Thank you for sharing your experience!

January 11, 2025

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Service Staff & Techs who earn/own your needs, issues, concerns & respect. Service Staff you know and feel want to work at the Koons Service Department, many who have left on good standing, always seem to More

by Jcpxyzt5
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Case, David Turcios

Jan 13, 2025

Koons Tysons Toyota responded

It's wonderful to hear that our service staff and techs at Koons Tysons Toyota have made such a positive impression! We truly value their dedication and are glad it resonates with you. Thank you for sharing your experience!

January 06, 2025

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Danielle was exceptional. I had a very poor experience at the Arlington Koons and he made up for it. More

by egansuzanne
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Recommend Dealer
Yes

Other Employees Tagged: Sorry I put Daniel and it was James who helped me

Jan 06, 2025

Koons Tysons Toyota responded

Suzanne, thanks so much for the 5-star review of Koons Tysons Toyota! We'll pass your kind words along to Danielle.

December 25, 2024

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I do not feel like a stranger when I walk into Tysons Koon’s Toyota! My service advisor, James Kim, knows me and takes good care of me! More

by kaytarazi
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 26, 2024

Koons Tysons Toyota responded

It's wonderful to hear that James and the team at Koons Tysons Toyota make you feel right at home! We appreciate your feedback and look forward to continuing to provide excellent service.

November 30, 2024

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Always great service. Done completely, never a second visit for missed repair. Courteous personnel. I am in my 21st year dealing with Koons Tysons Toyota. More

by Masilverman02
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 02, 2024

Koons Tysons Toyota responded

Thank you for your loyalty and kind words about Koons Tysons Toyota! We're delighted to hear that our team consistently provides great service. We look forward to many more years of serving you!

November 13, 2024

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Employee Rating

Professional, dependable, and effective service for our 23-year old Sequoia. We have an excellent Service Advisor that we can trust and he is always.friendly and respectful. We’ve been a customer of Koon More

by WilliamofFairfaxStation
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 13, 2024

Koons Tysons Toyota responded

Thank you for being a loyal customer of Koons Tysons Toyota for over a decade! We're delighted to hear that our service team has consistently provided professional and dependable care for your Sequoia. We appreciate your trust in us and look forward to continuing to serve you!

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