James Kim | Page 8

I bought 2019 used Toyota for a top notch price at Tyson Koon. Their service was horrible from day one. The truck has the lock box installed on center sole and they did not have the proper lock box code. Koon. Their service was horrible from day one. The truck has the lock box installed on center sole and they did not have the proper lock box code. It took them weeks to send some private company to resolve this issue. Also, the moon roof did operate properly and I had to bring the truck to their service center for warranty repair. they removed the sun roof head liner and installed it back uneven on one side. I expressed the concern to my assigned service person whom name is Brian. He blamed it on others and not caused by them. It did not make any sense since they had to remove the head liner in order to fix the moon roof motor. But they denied the fact and did not do anything for me. I brought the truck to another Toyota service department and they said " the un-evenness of the head liner was definitely caused by the moon roof repair tech. Brian was rude to me and even said bring More

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Janes and his team is too notch. They go the extra mile to diagnose the issue! to diagnose the issue! More

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Choose Koons Tysons Toyota Koons Tysons Toyota has had a 13 year track record for me with great customer service and taking car of my car! It all started way back when with kind Koons Tysons Toyota has had a 13 year track record for me with great customer service and taking car of my car! It all started way back when with kindest salesman... Bob Alexander! Service reps are the best and all of the staff members greet you with a smile. I'm comfortable bringing my car in every time and trust the maintenance recommendations. Even through my car is over 13 years old, it's in great driving condition... and that probably would be the case had it not been for the wonderful car care provided by Tysons... Shout out to one of my best service Reps. Mike O'Neil...because of his great customer service has moved up in the ranks; and now a new shout out to my latest service Rep. RRRRocky Jones! :-) I appreciate all you guys at Koons Tysons Toyota and will keep bringing my car in for oil change and other services for the next million miles! Sjk More

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5K Maintenance check up I made a same-day/ weekday/morning appointment and was in and out in less than 1 hour! The service was wonderful and they are highly recommended! I made a same-day/ weekday/morning appointment and was in and out in less than 1 hour! The service was wonderful and they are highly recommended! More

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Excellent service provided by James Kim I am very very pleased with the A plus service provided by James Kim. He is true and outstanding employee. The service on my car was done in timely fa I am very very pleased with the A plus service provided by James Kim. He is true and outstanding employee. The service on my car was done in timely fashion without any issues. I have 3 Toyota cars and i always receive an awesome service from James Kim. Kamal Berrached More

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Satisfied customer James Kim, the Asst. Service Manager greeted me and the service dept. was ready to accept my car at the scheduled time. They diagnosed and corrected t James Kim, the Asst. Service Manager greeted me and the service dept. was ready to accept my car at the scheduled time. They diagnosed and corrected the problem while i waited. Everyone was very friendly. More

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