James Kim | Page 2

Always great service. Done completely, never a second visit for missed repair. Courteous personnel. I am in my 21st year dealing with Koons Tysons Toyota. Done completely, never a second visit for missed repair. Courteous personnel. I am in my 21st year dealing with Koons Tysons Toyota. More

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Professional, dependable, and effective service for our 23-year old Sequoia. We have an excellent Service Advisor that we can trust and he is always.friendly and respectful. We’ve been a customer of Koon 23-year old Sequoia. We have an excellent Service Advisor that we can trust and he is always.friendly and respectful. We’ve been a customer of Koon’s Tysons Toyota for over 10 years for these very reasons. More

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Honest and reliable and dependable. The place is clean and organized. Good service . Always do good work. The place is clean and organized. Good service . Always do good work. More

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Fantastic David customer service Alex thank you so much UT the best of the Best UT the best of the Best More

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I've bought 3 Priuses at Koons over the last 15 or so years. Loved them all, but especially love the great service department. years. Loved them all, but especially love the great service department. More

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The customer service person is very polite and professional. The facility is very clean and very organized. professional. The facility is very clean and very organized. More

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James Kim , He saw that the sensor was inspected that the sensor and the tire was repaired. the hybrid auxiliary battery was replaced. checked for winter for adjust fluids/tire pressures. Mr. Kim let m the sensor and the tire was repaired. the hybrid auxiliary battery was replaced. checked for winter for adjust fluids/tire pressures. Mr. Kim let me know when my oil should come into Koons on February. Oh, and the light that car shows if there is working properly and it was. He has always explained with my car. He is always the person I go to. More

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Brought a Camry in for a pre-sale inspection. Service advisor James Kim was excellent - very helpful and able to squeeze us in during a busy morning. Communicated well and was very pleasant to wo Service advisor James Kim was excellent - very helpful and able to squeeze us in during a busy morning. Communicated well and was very pleasant to work with. Glad I bought it here. More

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Got a voicemail message from James saying that our vehicle needed all this extra service. However all of the services James speaks of in the voicemail was done at our last visit. My wife was there ant vehicle needed all this extra service. However all of the services James speaks of in the voicemail was done at our last visit. My wife was there ant the dealership so I’m thinking this is the let’s get one over on the lady situation. She asked James about the message he said he didn’t call me. She had to show him the transcript of the voicemail message he left with his cell phone number. When my wife returned home I played the voicemail for her and she verified that was him. My advice to anyone reading this … Stay away from Koons Tyson Toyota. More

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I enjoyed working with assistant Service manager, James Kim I am glad I brought my Lexus RX 350 into Koons Toyota for service. Kim I am glad I brought my Lexus RX 350 into Koons Toyota for service. More

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