James Lyon | Page 5

This is my 1st Subaru and the 1st car I've bought since 2007. I started working with James Lyon in early February when I drove my 1st Forester. I wanted either a blue or red Forester Limited 2020-2023 and 2007. I started working with James Lyon in early February when I drove my 1st Forester. I wanted either a blue or red Forester Limited 2020-2023 and was willing to wait for one. From February-June, James periodically checked in with me to let me know when blue and red Foresters were at the dealership. I came up on June 20th to test drive a 2021 maroon Forester Limited and decided to purchase it. From this point, James, William the Finance Guy and Tom, the Sales Manager, all worked with me to seal the deal. They patiently answered all my questions, gave me a great offer on my trade-in and never pressured me to hurry up or buy any of the additional products I was offered. I had pre-qualified for a car loan but when I realized I would have to return with a check and wouldn't be able to drive the car home on the 20th, I let William see how close he could get to what he agreed was a really good rate. He got close enough with a car loan from Truist that I agreed to finance through Subaru. The final thing that convinced me that Annapolis Subaru is truly customer focused was, as I was preparing to drive away after completing the purchase, I noticed that the driver's seat leather had split--something I swear was not there when I test drove the car. While I was prepared to ask if Annapolis Subaru could fix the seat, I didn't have to because James contacted me to tell me that Tom had authorized the repair. The seat looks like new. I'm very happy with my Subaru though it's going to take me years to figure out all the technology and I can not thank the folks at Annapolis Subaru enough for making the whole car buying process friendly and painless! More

by kathymcummings Verified Customer Verified Customer

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A great experience. Getting the car I wanted with financing was easy and hassle free. Both James and Marissa were fantastic. James even help moved my things from the Getting the car I wanted with financing was easy and hassle free. Both James and Marissa were fantastic. James even help moved my things from the old car to the new. More

by 2nd Subaru Verified Customer Verified Customer

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Everyone was very friendly and accommodating to what I wanted to buy. James was able to help me get a base model in the exact color I wanted along with answering all the questions I had throughout the pro wanted to buy. James was able to help me get a base model in the exact color I wanted along with answering all the questions I had throughout the process. More

by heleng.8900 Verified Customer Verified Customer

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Thank you so much for the help and the great job with helping me find a vehicle and pay off the family helping me find a vehicle and pay off the family More

by shanapfiles Verified Customer Verified Customer

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James was great, super helpful. Staff is knowledgeable about their product line and key features Staff is knowledgeable about their product line and key features More

by san.sowles Verified Customer Verified Customer

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Knowledgeable, kind, respectful salesman provided top notch service and much ease with sale!!! Highly recommended!!! notch service and much ease with sale!!! Highly recommended!!! More

by sealassy Verified Customer Verified Customer

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Arrived without an appointment to purchase a car. Was given a warm welcome by reception. Was provided with an excellent sales person, James Lyon. Completed some of the paperwork and returned 3 days l Was given a warm welcome by reception. Was provided with an excellent sales person, James Lyon. Completed some of the paperwork and returned 3 days later to finalize the purchase. Marissa Leach provided superb financing information. Both individuals performed their duties in a true professional manner. I am looking forward to having my vehicle serviced at the dealership. Would highly recommend this dealership. More

by billybrunette Verified Customer Verified Customer

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