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Susan Coolen
Susan Coolen
Subaru Certified Leasing & Sales Consultant
Annapolis Subaru
149 Old Solomon's Island Rd
Annapolis, MD 21401
388 Reviews
Susan joined the leasing and sales team at Annapolis Subaru in October 2017. With a kind sales approach, Susan puts her customer's needs first, making car buying a fun, relaxing experience. When not at work, Susan enjoys spending time with her family and friends, both two legged and four legged.
Read moreDealership Experience
8 yrs, 7 mos
Industry Experience
8 yrs, 7 mos
Languages Spoken
English
388 Reviews
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388 Reviews of Susan Coolen
April 06, 2026
Excellent customer service and attention to detail from Susan,Ryan and finance department…awaiting Zenith with a call from Ryan Susan,Ryan and finance department…awaiting Zenith with a call from Ryan More
by dace4wop
Verified CustomerOther Employees Tagged: William Hoyt , Ryan
April 05, 2026
I loved this dealership and was treated with respect from the moment I contacted them. They spoke with me as an equal and not just a customer, and Susan and her team went above and beyond to find the exact c the moment I contacted them. They spoke with me as an equal and not just a customer, and Susan and her team went above and beyond to find the exact car I wanted! More
by hcmz
Other Employees Tagged: Marissa Leach , The man who showed me my vehicle was absolutely lovely, and extremely knowledgeable!
March 23, 2026
This is my second Subaru from Annapolis. Everyone is so friendly. Never once did the transaction feel stuffy or overwhelming. Both Susan and Marissa are sweet, knowledgeable and efficient! I Everyone is so friendly. Never once did the transaction feel stuffy or overwhelming. Both Susan and Marissa are sweet, knowledgeable and efficient! I will be back when it's time to upgrade! More
by Kmsauerhoff
Other Employees Tagged: Marissa Leach
March 21, 2026
This is the 5th Subaru we've purchased from this location and every time has been a great experience. Susan is absolutely wonderful and you can tell she truly cares about her clients. The process was very and every time has been a great experience. Susan is absolutely wonderful and you can tell she truly cares about her clients. The process was very streamlined and pretty quick for how busy they were. I am a very happy repeat customer! More
by marika0
March 11, 2026
Susan went above and beyond to make sure we had an incredible experience. I love my new car and can say for certain I will be back! Thank you for everything! incredible experience. I love my new car and can say for certain I will be back! Thank you for everything! More
by MELISSAJUSKELIS
Other Employees Tagged: Marissa Leach
March 10, 2026
The staff took great care of us and patiently everything to us. It was our first vehicle purchase since 2015 snd so much has changed. It was a great buying experience. to us. It was our first vehicle purchase since 2015 snd so much has changed. It was a great buying experience. More
by glenncarr
Other Employees Tagged: Marissa Leach
February 28, 2026
This is the 2nd car I’ve purchased from Annapolis Subaru. Our families 5th. Susan, Tom & William got my payment & interest rate down due to hard times with my credit score. The car was a very solid Africa ca Our families 5th. Susan, Tom & William got my payment & interest rate down due to hard times with my credit score. The car was a very solid Africa car and they held it for me for two weeks till I got everything in order. I recommend this team to anyone. Thank you for always supporting us in our purchases. More
by Lauren Bowen
Other Employees Tagged: Marissa Leach, William Hoyt , Tom Stancavage
February 23, 2026
The dealership and Susan were knowledgeable, nice, understanding and respectful. I started looking in 2024, when circumstances changed due to work Susan still kept in touch without pressure. Now, 202 understanding and respectful. I started looking in 2024, when circumstances changed due to work Susan still kept in touch without pressure. Now, 2026, I’m able to purchase my new vehicle, I brought my dogs with me. Everyone treated both pups so well, my girl (Ember) wanted to stay with them. More
by cb0599
Other Employees Tagged: Marissa Leach
February 20, 2026
Susan was very patient, knowledgeable, an explained everything. There was no pressure. The whole staff was very warm and welcoming. Thanks for the good experience. everything. There was no pressure. The whole staff was very warm and welcoming. Thanks for the good experience. More
by pjmyers
Other Employees Tagged: William Hoyt
February 18, 2026
No pressure sales team. Helpful and responsive to our needs. Second time using them - highly recommend Helpful and responsive to our needs. Second time using them - highly recommend More
by jgroves4ward2
Other Employees Tagged: William Hoyt
