James Madison | Page 2

Everyone was very accommodating for my situation. I needed to leave my car earlier than my scheduled appointment because I had to go out of town. It felt like they wanted to really make sure I was ta I needed to leave my car earlier than my scheduled appointment because I had to go out of town. It felt like they wanted to really make sure I was taking care of. My service advisor was great did not feel like he was selling anything to me. More

by harpalgill74 Verified Customer Verified Customer

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quickly and efficiently too care of warranty issue. Great communication with team and car was available eary. Great communication with team and car was available eary. More

by PAULHOH Verified Customer Verified Customer

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Aaron and James are always super friendly upon greeting and consistent with excellent service. They communicate very well and always answers my questions in a timely and professional manner. They are the and consistent with excellent service. They communicate very well and always answers my questions in a timely and professional manner. They are the best and I appreciate them! More

by michellemferrari Verified Customer Verified Customer

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Very friendly and helpful. Clean and accommodating. Waiting time is reasonable and fair. Happy with service. Clean and accommodating. Waiting time is reasonable and fair. Happy with service. More

by Sue Verified Customer Verified Customer

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I would recommend, and I have used this service center for several years covering several Subaru automobiles. for several years covering several Subaru automobiles. More

by JTWALKER2000 Verified Customer Verified Customer

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From the start to end the service is great! Also Rick from the shuttle service was amazing. Also Rick from the shuttle service was amazing. More

by dannielle0224 Verified Customer Verified Customer

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Everything ran smoothly and the shuttle serve was awesome! Everything was perfect. I was pleased that a service appointment was booked without me have to do and the reminders were great - service was awesome! Everything was perfect. I was pleased that a service appointment was booked without me have to do and the reminders were great - service was done on time! More

by BEBEBEARINC Verified Customer Verified Customer

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Needed thermo control valve to be replaced. Happy that the replacement part was available and that job was completed same day. xxxxxxto Nikkie for assisting with the tcv issue. Also needed n Happy that the replacement part was available and that job was completed same day. xxxxxxto Nikkie for assisting with the tcv issue. Also needed new battery. Was expecting that since battery was over five years old. Approved battery replacement but was shocked that it cost over $400. Can somebody explain why so expensive? AAA charges about half of that. More

by TWONGXHMC Verified Customer Verified Customer

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Service center was quick with diagnostic and was quick to order parts. No immediate available date to follow up but is understandable. The issue I had was requesting to get a loaner. Initially was told by order parts. No immediate available date to follow up but is understandable. The issue I had was requesting to get a loaner. Initially was told by first advisor they would setup a loaner when the parts came in as the car is not drivable for a week by then already; and would take a few days before they can replace with new parts. However was told later by the loaner coordinator that they won’t have one till 2 weeks later, which was disappointing. Ended up having to rent and use GIG car to get around for almost 2 weeks. Minor item was my new wiper blade which still had the protective cover on. The technician had mentioned to first advisor, but was not relayed to me till the second time I brought the car back in for actual replacement by the second advisor. More

by SONIA.ELWIN Verified Customer Verified Customer

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Terrific as usual. The people and service are the best. Accommodating, flexible, professional and highly customer friendly. The people and service are the best. Accommodating, flexible, professional and highly customer friendly. More

by GEOCSI Verified Customer Verified Customer

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