James McCarley | Page 2

Excellent service. James McCarley was very professional, courteous and helpful. He did everything to make my buying experience enjoyable. I really enjoyed working wit James McCarley was very professional, courteous and helpful. He did everything to make my buying experience enjoyable. I really enjoyed working with him and would recommend him to anyone buying a vehicle. More

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Great customer service We recently leased a 2017 Ford Fusion and received great customer service from James McCarley. It was our first experience in leasing a car and are th We recently leased a 2017 Ford Fusion and received great customer service from James McCarley. It was our first experience in leasing a car and are thankful that James fully explained everything to us. We also would like to thank Manny for his part in our experience. We have already mentioned the dealership to some of our friends and family. Nancy and Bob Coatta More

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Bait and Switch!!! Don't do business here! Like others have said, I would give this dealership negative stars if possible. First, we test drove and negotiated to purch Don't do business here! Like others have said, I would give this dealership negative stars if possible. First, we test drove and negotiated to purchase a used Ford truck that wasn't even available anymore. We were told, after going back and forth for several days, that the truck was SOLD and no one passed this info on to the salesperson we were working with. What a waste of time! But that isn't all. We found another truck we were interested in and it unfortunately was here at Shaker. After deciding to give them another chance, we made an appointment, which was confirmed, to look at it. We ended up waiting over an hour for the salesperson to "find" the truck but he came back with a different truck. The old bait and switch game! Why wouldn't the Manager, Ted Banas, let us know that the truck wasn't on the lot for our confirmed appointment?? He kept saying that it takes time to locate the trucks as they are at their offsite lot? Why make an appointment then, and more importantly, if the truck wasn't there, Ted Banas deliberately gave the salesperson a set of keys for a truck that we did not come down to see. We were told one of the owners lent the truck out to his neighbor who does house demolitioning. Isn't that nice to know what they do with their trucks?? Another waste of time, we should never have gone back! What is the point of making an appointment to see a particular truck if they don't honor that request! Overall a very frustrating experience both times at Shaker!!! More

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Mr James McCarley A friend of mine recommend Mr McMarley very highly,so I called him and from the first phone conversation he was very concern about what I needed and A friend of mine recommend Mr McMarley very highly,so I called him and from the first phone conversation he was very concern about what I needed and wanted. My brother and I went out to see him . He show us some cars, he made sure that I was comfortable in it.He let me try out a Ford Fusion and I was very please with it.He is very knowledge about the product I felt like he knew what he was talking about it was not just a sale to him he was truly concern about me and my needs. More

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Excellent dealer /straightforward experience The process was simple and the car is great. Ford Flex. Friendly, helpful Sales Agent and Financial Department. In and out, test drive and buy in n The process was simple and the car is great. Ford Flex. Friendly, helpful Sales Agent and Financial Department. In and out, test drive and buy in no time at all. More

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Love my new ride James told me I would love my new car and he was telling the truth. James was patient and knowledgeable. Made the daunting car buying task friendly James told me I would love my new car and he was telling the truth. James was patient and knowledgeable. Made the daunting car buying task friendly and fun. Manny was also great to work with and made the financing process quick and painless. Thanks Shakers, Happy New Year. More

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James McCarley was extremely helpful in finding a used car My brother in law needed an inexpensive reliable used car. James McCarley was able to find an incredible used car value on the lot that met all his ne My brother in law needed an inexpensive reliable used car. James McCarley was able to find an incredible used car value on the lot that met all his needs for a reasonable price. My BIL is a large guy and had a limited budget, so James kept highlighting the Taurus 2007 Eddie Bauer Edition. Shaker had done an incredible job on servicing the car and the body looked brand new. James was 100% on the money with his recommendation. The whole transaction was painless. Thanks Shaker, James and Cindy! More

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Friendly and helpful. I was looking to test drive a Ford Edge that my company was going to lease for me through a third party leasing company. I asked James McCarley if he I was looking to test drive a Ford Edge that my company was going to lease for me through a third party leasing company. I asked James McCarley if he would help me, knowing that he wasn't actually going to be selling me the vehicle. He was professional and helpful even though he knew he wasn't going to make a sale. He was just being a nice guy. Well done James. Thank you for the assistance. More

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professional The dealership was very accommodating with the options we needed. I would strongly recommend this dealership it was great working with James McCarley The dealership was very accommodating with the options we needed. I would strongly recommend this dealership it was great working with James McCarley Thank You More

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Great Experience. Best Car buying experience!! I just purchased a 2005 Jeep Liberty at Shaker Family Ford. My salesman was James McCarley, who provided excellent servic Best Car buying experience!! I just purchased a 2005 Jeep Liberty at Shaker Family Ford. My salesman was James McCarley, who provided excellent service to myself and my car buying experience. Despite my credit history, James was able to find me the perfect car, right in my budget. James was very patient with me and kept in constant contact to ensure I had an excellent experience. He made sure I was were very comfortable at all times in Shaker Family Ford. He even gave me a full tank of gas! I would HIGHLY recommend anyone to see James for their next purchase. More

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