James Menzies | Page 28

Everyone I delt with at this dealership was fantastic. My salesman James was very knowledgeable and pleasant to deal with. Likewise Rodney and John were top notch and extremely helpful throughout the purc My salesman James was very knowledgeable and pleasant to deal with. Likewise Rodney and John were top notch and extremely helpful throughout the purchase. Though I wasn't sure of what I wanted, they were patient with me, and worked with me, being certain that I was completely satisfied with the end result. I have never had such a wonderful group of people to help me through what has always in the past been such a stressful ordeal. Even the other employees in the showroom were pleasent and always eager to assist me with any questions I may have had. I actually spent a good amount of time at the dealership, and I'm certain I caused them some stress, yet they remained patient and smiling at all times. I can't say enough how grateful I am that I had such nice people to deal with. Sincerely, Michael Andrews More

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James Menzies gave me a follow up call from the online Subaru inquiry I'd done. My husband & I were actually going out the door to visit a few dealerships, (which were closer to our home),when the phone Subaru inquiry I'd done. My husband & I were actually going out the door to visit a few dealerships, (which were closer to our home),when the phone rang. He was so nice & cordial that we decided to drive a little further & visit Sport Subaru & James first. No need to go anywhere else. His professionalism, knowledge, & personal touch was great. He met our needs & budget without the "pushy, salesman attitude" we've encountered elsewhere. EVERYONE we met were great! Most definitely will refer, recommed, & return!! Thank you James & Sport Subaru. Charles & Crystal Stamey More

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Customer service was great but the effort to make me drive a new car the same day i walked to the dealer was not very charming. I do appreciate your customer care. drive a new car the same day i walked to the dealer was not very charming. I do appreciate your customer care. More

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Upon walking on the lot, James welcomed us with a warm smile and never pushed us towards anything. He was very accommodating throughout the purchase offering us water and snacks. The process went quickly smile and never pushed us towards anything. He was very accommodating throughout the purchase offering us water and snacks. The process went quickly and we are very satisfied with our new WRX. I would highly recommend visiting James for a positive dealership experience! More

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Our experience with James was very good. I personally drive my vehicles as long as I can before I endure the painful cat and mouse game played by most car dealers. Though I probably paid more than I shou drive my vehicles as long as I can before I endure the painful cat and mouse game played by most car dealers. Though I probably paid more than I should have I was pleased to deal with James. He made the purchase less traumatizing than I had anticipated. Though we questioned the availability and cost of an installed hitch receiver I was astounded by the price until I visited another dealer in Asheville, NC this week. The Parts manager and the service manager together explained that when a Subaru original manufacturer's hitch receiver, 1 1/4" 3000 lb., is installed the existing bumper plastic cover is removed and the new hitch receiver replaces the existing metal bumper, adds the electrical wiring harness to the already installed harness and notches the plastic bumper cover where the receiver protrudes and installs the finishing grommet around the receiver. This makes the price of the hitch receiver more realistic however there was no mention of he trade-in value of the existing bumper. The installation of the manufacturer's hitch receiver also continues the bumper to bumper warranty which after marked hitch receivers violate. More

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I needed to purchase a new vehicle for my mother down at The Villages, FL and as I live in St. Louis, MO this did pose some difficulties. I had taken my mother to dealerships here in St. Louis on a recent The Villages, FL and as I live in St. Louis, MO this did pose some difficulties. I had taken my mother to dealerships here in St. Louis on a recent visit and we looked at all the different manufacturers in the compact SUV category. After much review we decided on the Subaru Forester Touring w/eyesight. First my mother tried to deal with the local dealership near the Villages. After much frustration I took over and negotiated online with James. Once we reached a satisfactory price I explained the whole situation to James and he could not have been more accommodating or helpful. I arranged for payment to be sent to the dealership, arranged for insurance online and forwarded proof, and James then proceeded to handle all other matters for delivery to my mother. Taxes, title, new tags and he then drove the vehicle personally to my mother and proceeded to spend several hours going over the vehicle with her, getting all paperwork signed etc. and answering all her questions. Given that I personally could not be there to handle this for my mother, having James there was the next best thing! I would highly recommend James to anyone and especially to the elderly, his patient and understanding nature make him an excellent salesman. Thank you so much for taking the time to help my mother! More

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James is the kind of salesperson that you hope you will find when you enter a dealership showroom. He was solicitous, extremely friendly and helpful. He showed us the vehicles we were interested in and p find when you enter a dealership showroom. He was solicitous, extremely friendly and helpful. He showed us the vehicles we were interested in and patiently answered our questions. When he didn't have an answer, he would quickly get it. James provided us with an extremely pleasant purchasing experience. After our purchase he has followed up with a phone call and emails to ensure that we were satisfied with our new Outback and making sure that we had no problems. Re the "Good" rating in the Price category: we were disappointed with the dealership for not agreeing to the valuation of our trade-in vehicle (2011 Hyundai Sonata) that we believed was very fair based on information we obtained on the internet. It was not a minor issue and quite important to us. It almost caused us to walk away from the deal but we were assured that it was the best the dealer would offer and we decided not to because everything else about the deal was satisfactory. More

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VERY helpful, patient, made us feel very welcome and comfortable in the dealership. James helped me into my 2013 wrx with a great price. It literally took all day for me to make this purchase while Ja comfortable in the dealership. James helped me into my 2013 wrx with a great price. It literally took all day for me to make this purchase while James was completely patient and extremely helpful and dedicated to put me into the car I've been wating for. I will Defiantly recommend him to everyone I know without hesitation. More

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We could be very comfortable during staying there. Because Mr. Menzies was very very gentleman. His attitude was not aggressive and didn't push to sell the car. He was very friendly even to our kids, Because Mr. Menzies was very very gentleman. His attitude was not aggressive and didn't push to sell the car. He was very friendly even to our kids, too. I strongly recommend him to our friends and neighbors! More

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first time subaru buyer, James Menzies who attended us, we found him to be very professional in his line of work, well mannered and patiently attended to our needs and questions, overall a good experience. we found him to be very professional in his line of work, well mannered and patiently attended to our needs and questions, overall a good experience. Celia and Pedro More

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