Cronic Chevrolet Buick GMC

Second time I have bought a vehicle from this dealership and would recommend. Also, is the third time I have bought a vehicle with Gary as my sales person and could not recommend him enough. No issues when and would recommend. Also, is the third time I have bought a vehicle with Gary as my sales person and could not recommend him enough. No issues when purchasing and no dealer markups. All the folks there are very personable and are not there to try and pressure you into sale. If considering a Chevy or GMC definitely give Cronic Chevrolet GMC a look. More

We had an excellent experience purchasing a 2025 Chevy Trax from Cronic. Gary was our salesman and was perhaps the most personable car salesman I've ever dealt with. We wanted a color that was not on th Trax from Cronic. Gary was our salesman and was perhaps the most personable car salesman I've ever dealt with. We wanted a color that was not on their lot but was "in transit." Gary showed us the same model in different color on their lot, let us test drive, etc. Then, we started paperwork for the in transit vehicle. He kept us updated on transit and even texted a picture of it on delivery truck morning that it arrived. Coming into close the deal was a pleasure and he delivered on everything promised. More

I would love to love this dealership as there is no other GMC dealer close to me. But, their service department under the leadership of Walter Lopez is a disaster in my opinion. I am in the midst of a ve GMC dealer close to me. But, their service department under the leadership of Walter Lopez is a disaster in my opinion. I am in the midst of a very poor service experience with Cronic Chevrolet Buick GMC. Made a service appointment over two weeks ago for warranty work on 2024 Acadia, <3000 miles. Delivered the vehicle to dealership two days ago as instructed. Silence all day yesterday from the dealership, so we called late afternoon to see if we were clear to pick the car up this evening. We were not, as the car was still outside, “in line,” waiting for its turn to enter the service garage. No service today obviously, and we were told it would be several days before the dealership could get to it. Again, we made this appointment over two weeks ago. Service department staff stated Cronic never provides loaner or courtesy vehicles, and also that GMC would refuse to cover a rental for us because the needed work was not for a “safety concern.” I asked if we could drive the car until such time as Cronic was ready to actually work on it or at least diagnose it. We could use it until such time as the work was ready to be done, then drop it off the evening before. All they had to do was let us know. Service manager Walter told me this would not be possible—that if we took the car home to use it, we would lose our place in line and have to start the wait all over again. Service manager Walter was adamant that the service appointment we made was only the date upon which our vehicle could “get in line” and be brought to the dealership. That once physically on their lot and in the queue, it would still be multiple days—maybe a week—before the vehicle would actually be looked at. Walter was adamant that this is the way he runs his service department, and challenged me to find a GMC service department in Georgia that operated any differently. So we are taking Walter up on his challenge. With the assistance of GMC customer assistance staff, we have opened up a complaint and case file with the assurance that GMC will help us get these needed warranty repairs done at a dealership with a customer service focus. In my opinion, Walter is either a very poor representative of Cronic’s positive customer service culture, or he is an accurate representative of a very poor Cronic customer service culture. There’s really no other explanation. More

Our sales rep, Greg was very genuine and patient. He introduced us to the owner of the dealership and she was very welcoming and genuine as well. We loved the family feeling of Cronic. The team se He introduced us to the owner of the dealership and she was very welcoming and genuine as well. We loved the family feeling of Cronic. The team seems very happy and taken care of. More

Sam was a great help with picking the perfect car for me! He was such a joy to work with! He was such a joy to work with! More

He was a great salesman! Super nice and friendly. He did a great job helping us look at different cars in the price range. Super nice and friendly. He did a great job helping us look at different cars in the price range. More

The sells team was great! And the finance team will work to accommodate with your budget. And the finance team will work to accommodate with your budget. More

Quick, easy, and Greg was very good salesman would definitely recommend him to someone looking for a vehicle definitely recommend him to someone looking for a vehicle More

James did a great job helping work through the process. He made sure everything was being handled properly. Very friendly and personable. I would buy from James again. He made sure everything was being handled properly. Very friendly and personable. I would buy from James again. More

Dealership was excellent, great customer service. Enjoyed working with them and was extremely satisfied with the customer service Enjoyed working with them and was extremely satisfied with the customer service More