James Osborn | Page 3

If this dealership is the state of the business in the car business, then we need to band together and start reporting these deceptive business practices. Here's this story, see truck advertised for $41, car business, then we need to band together and start reporting these deceptive business practices. Here's this story, see truck advertised for $41,500 one day, then the next day, $40,500. OK, let's make an inquiry. Understand, this price is "click bait", and they have no intention to sell you that truck for $40,500. In fact, if you roll up with that amount in cash (plus TTL), you will not drive off the lot in that truck. Here's how they do it, they force you to purchase a "Total VIP Care" (entitlements in pic below) for $1,495 then have it show up on the Retail Purchase Agreement as "Shottenkirk Customer Care" where you then get to pay State sales tax of 6.25% on this as well. If you demand they remove this line item, they will, however then the price of the truck goes up by $1,495. What is this really? Straight margin for the dealership. Now, this "insurance policy" comes with no documentation, and lasts 12 months or 15,000 miles. They point you to the desk placard if you question the entitlements of the "insurance" policy, but on new or slightly used vehicles, why do you need any of this when the remaining OEM factory warranty covers most of what they have listed? Then start asking questions about this VIP "insurance policy", they are as clueless as James our salesperson. He literally said, "I'll have to look into that" when asked what type of paint protection is this? or how do I file a claim if I have a cracked windshield? You know why he couldn't answer? It's because this is vapor, doesn't exist. Again, this is a scam, and frankly they are a scam, and intend to report this to the Better Business Bureau, I'm sure I won't be the only complaint regarding this group of dealers, but now you know - please don't drive to Granbury to get a "good deal". The only good deals are the ones that this dealership finds patsy's to pay these completely nonvalue-added fees so they can pad their pockets. Shame on them, horrible human beings. More

by xxx Verified Customer Verified Customer

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Will continue to buy from James wherever he works and whatever trucks he is selling. whatever trucks he is selling. More

by HCFCO Verified Customer Verified Customer

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There was a mix up in stock numbers but James got me a bettter SUV than I planned for the same money. bettter SUV than I planned for the same money. More

by RDETKI Verified Customer Verified Customer

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They did a great job and had my vehicle serviced and washed in a timely manner. washed in a timely manner. More

by rod_tyl Verified Customer Verified Customer

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Had a great experience buying our first jeep at shottenkirk jeep in granbury. James Osborn was very friendly, knowledgeable and made us feel comfortable. We are very happy with his customer service shottenkirk jeep in granbury. James Osborn was very friendly, knowledgeable and made us feel comfortable. We are very happy with his customer service. Highly recommend! More

by Elizabeth Verified Customer Verified Customer

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James was very thorough with the details of the process and attentive during the sale of the vehicle. and attentive during the sale of the vehicle. More

by RAYROBERTS77 Verified Customer Verified Customer

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They were very patient they were very respectful. They were they were organized I drove a long way and I will do it again They were they were organized I drove a long way and I will do it again More

by SHANNONJONES.1989 Verified Customer Verified Customer

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Everyone I dealt with was very professional. Can not add any thing else at all Can not add any thing else at all More

by TMARSH846 Verified Customer Verified Customer

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James was so easy to work with and made my experience wonderful. Everyone I encountered was friendly and gave excellent service. wonderful. Everyone I encountered was friendly and gave excellent service. More

by Amanda83 Verified Customer Verified Customer

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Staff was very friendly, they had plenty of inventory, everyone was helpful, they had great prices. everyone was helpful, they had great prices. More

by Y2KHORSES Verified Customer Verified Customer

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