James Proctor

I brought my 2012 Grand Cherokee for inspection and a recall and when I picked it back up the right front blinker didn't work anymore. I went back to them and initially everybody agreed that it was proba recall and when I picked it back up the right front blinker didn't work anymore. I went back to them and initially everybody agreed that it was probably not coincidence and that we would just quickly change the bulb and move on. When they looked at it they realized it wasn't the bulb but a lose cable or so. Now the manager comes from the back and tries to tell me that I couldn't prove to him that it was them and that it from his perspective surely was coincidence. He said: Just because a car breaks down on a Giant Eagle parking lot, doesn't mean its Giant Eagle's fault! I tried to explain that I didn't just park it on their parking lot but that they had actually worked on it but couldn't get anywhere. First car service person I have ever yelled at (sorry for the unnecessary f-word). I left with an inspected but broken car and will never come back. Would advise anyone to do the same. More

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Service rep was great and had work done in a timely fashion. Prices are high but you get what you pay for . Bill Zivic is the salesman rockstar at this facility. Trust him more than any salesman I have fashion. Prices are high but you get what you pay for . Bill Zivic is the salesman rockstar at this facility. Trust him more than any salesman I have ever came into contact More

by CAVALIERSAREGREAT Verified Customer Verified Customer

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Not bad at all the services is very polite and they got my vehicle done in a timely manner my vehicle done in a timely manner More

by DANDEILY724 Verified Customer Verified Customer

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Joe Carpini was our salesman and he was wonderful. Very accommodating and did everything he could to get us a great deal. Thanks for having such a great salesman and great person! Very accommodating and did everything he could to get us a great deal. Thanks for having such a great salesman and great person! More

by debikad Verified Customer Verified Customer

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Nice facility and worked well with me. Good people. Greatly appreciated and were friendly and respectful. Good people. Greatly appreciated and were friendly and respectful. More

by rodstates Verified Customer Verified Customer

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The service advisor provided excellent customer service! The service was so fast I hardly had to wait. And I didn’t have to make an appointment. The service was so fast I hardly had to wait. And I didn’t have to make an appointment. More

by tnuddin1 Verified Customer Verified Customer

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I had my windshield replaced and needed to have my state inspection stickers replaced. I thought it would be a fifteen minute job. However ,when I got to the dealership i was told the original stickers we inspection stickers replaced. I thought it would be a fifteen minute job. However ,when I got to the dealership i was told the original stickers were not removed properly and they would have to do a complete new inspection. which they di and got me back on the road in about an hour. I thought the dealership went out of their way to accommodate me since I did not have a scheduled appointment.. Thanks ! More

by mike.alston Verified Customer Verified Customer

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It's a nice dealership with professional and pleasant people. I enjoyed my experience to date people. I enjoyed my experience to date More

by SLISICA1 Verified Customer Verified Customer

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The service was good but I was was supposed to get my first oil change for free. But I was charged $107. That is not right I won’t go back there ever! first oil change for free. But I was charged $107. That is not right I won’t go back there ever! More

by Jgriff Verified Customer Verified Customer

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