James Redden | Page 6

Volkswagen Passat, 20000 Miles Service I was extremely pleased with the service provided by Ide Volkswagen in East Rochester, NY. It was easy to schedule the appointment and the service wo I was extremely pleased with the service provided by Ide Volkswagen in East Rochester, NY. It was easy to schedule the appointment and the service work was performed very professionally and expeditiously. The service representative was very polite and explained in easy terms all the work that was performed on the car. More

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Service Although we have only needed two service calls to date, we have been very satisfied. James is always courteous and friendly. He is very honest and ope Although we have only needed two service calls to date, we have been very satisfied. James is always courteous and friendly. He is very honest and open and we feel very comfortable using your facility. Thanks More

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Excellent! I just moved to the area and was looking for a VW dealership take care of my 2013 Jetta TDI. I've already put almost 50k miles on it. I've taken it t I just moved to the area and was looking for a VW dealership take care of my 2013 Jetta TDI. I've already put almost 50k miles on it. I've taken it to this dealership twice now. James helped me both times. He made sure I got the best deal for the work needed and made sure I didn't leave without being completely satisfied with the service. He gave me a veterans discount too! Only dealership I've known to give military discounts for service not just buying a car! More

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VW service The reason I am providing this rating is because Jim Redden the service writer went the extra mile and went to bat for me as a customer. I'm in the cu The reason I am providing this rating is because Jim Redden the service writer went the extra mile and went to bat for me as a customer. I'm in the customer service business and provide training in this arena and very few people do this anymore. Its always easy just to say hey this is the problem this is how much it will cost take it or leave it. I have dealt with Jim for a few years now and he makes coming there a pleasure. Jim knows how to deliver bad news with compassion and also has the common sense and logic to know when to go to bat for the customer. People like that is the reason I come to Dick Ide service. Bryan D. Stalk More

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Great Service The team over at Dick Ide VW got me in and out quick for my 30 day inspection. Easy and painless, and free coffee, now all they need is free food! The team over at Dick Ide VW got me in and out quick for my 30 day inspection. Easy and painless, and free coffee, now all they need is free food! More

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Service outstanding once again I went into Dick Ide today for my yearly service. Once again, I was impressed with the people, service, everything... Today James Redden helped wi I went into Dick Ide today for my yearly service. Once again, I was impressed with the people, service, everything... Today James Redden helped with my car, and Gary Dianetti greeted me upon arrival. The waiting area is the best I've ever seen in a dealership and the service and friendliness of the people are great. The car is running perfectly. The VW CC is a fantastic car, and Dick Ide is the BEST! James addressed my one concern and explained the transmission system to me. To top everything off, they washed my car when they were finished servicing it. Thank you so much for this outstanding dealership. I recommend Dick Ide anytime my friends are interested in buying or servicing a car! More

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Window needed alignment I called James Redden and got an appointment and loaner car the same day I called. He is always responsive, friendly and provides an outstanding servi I called James Redden and got an appointment and loaner car the same day I called. He is always responsive, friendly and provides an outstanding service experience. More

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Painless. Dick Ide VW is easy to get to, friendly to work with, and quick. Each time I've been in, be it research of repair or sale, they've been helpful and ma Dick Ide VW is easy to get to, friendly to work with, and quick. Each time I've been in, be it research of repair or sale, they've been helpful and made excellent use of my time. More

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My First Dick Ide Purchase, a Superior Experience So Far!! Just recently, I traded in my 2011 Touareg Sport for a 2014 Touareg TDI, but this is my first experience with Dick Ide VW, and so far, I couldn't be m Just recently, I traded in my 2011 Touareg Sport for a 2014 Touareg TDI, but this is my first experience with Dick Ide VW, and so far, I couldn't be more pleased. Steve Bentivegna, my sales person, was friendly, straightforward and professional. I really, really appreciated that I did not have "to play the old-style game of hardball negotiation." I had done my research online, came prepared, and was treated with courtesy and respect. When I purchased the car, I met Paul Stojanov to complete the paperwork; he too was very friendly, knowledgeable, and efficient. When I was in for my double-check service the other day, he made a point of stopping to say hello and offered to help me set up the automatic payment with VW if I had any issues signing up. I met Jim Redden the day I picked up my car and dealt with him on my first month "double-check." He listened carefully to my questions and gave me helpful information on the TDI; he was patient, friendly, and efficient. The service was finished on time and my car came back to me after having been washed, a very nice courtesy. The friendly professionalism of the entire staff at Dick Ide VW is truly a pleasure to experience. More

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Everyone is friendly and courteous. Service is always prompt and efficient. I love how easy it is to go online and schedule a visit. I have always been able to get in quickly and at a time that is conven prompt and efficient. I love how easy it is to go online and schedule a visit. I have always been able to get in quickly and at a time that is convenient to me. The waiting area is bright, spacious and clean. I also love that you watch Fox News in the waiting room ( just my personal preference). More

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