James Redden | Page 6

VW service The reason I am providing this rating is because Jim Redden the service writer went the extra mile and went to bat for me as a customer. I'm in the cu The reason I am providing this rating is because Jim Redden the service writer went the extra mile and went to bat for me as a customer. I'm in the customer service business and provide training in this arena and very few people do this anymore. Its always easy just to say hey this is the problem this is how much it will cost take it or leave it. I have dealt with Jim for a few years now and he makes coming there a pleasure. Jim knows how to deliver bad news with compassion and also has the common sense and logic to know when to go to bat for the customer. People like that is the reason I come to Dick Ide service. Bryan D. Stalk More

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Great Service The team over at Dick Ide VW got me in and out quick for my 30 day inspection. Easy and painless, and free coffee, now all they need is free food! The team over at Dick Ide VW got me in and out quick for my 30 day inspection. Easy and painless, and free coffee, now all they need is free food! More

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Service outstanding once again I went into Dick Ide today for my yearly service. Once again, I was impressed with the people, service, everything... Today James Redden helped wi I went into Dick Ide today for my yearly service. Once again, I was impressed with the people, service, everything... Today James Redden helped with my car, and Gary Dianetti greeted me upon arrival. The waiting area is the best I've ever seen in a dealership and the service and friendliness of the people are great. The car is running perfectly. The VW CC is a fantastic car, and Dick Ide is the BEST! James addressed my one concern and explained the transmission system to me. To top everything off, they washed my car when they were finished servicing it. Thank you so much for this outstanding dealership. I recommend Dick Ide anytime my friends are interested in buying or servicing a car! More

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Window needed alignment I called James Redden and got an appointment and loaner car the same day I called. He is always responsive, friendly and provides an outstanding servi I called James Redden and got an appointment and loaner car the same day I called. He is always responsive, friendly and provides an outstanding service experience. More

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Painless. Dick Ide VW is easy to get to, friendly to work with, and quick. Each time I've been in, be it research of repair or sale, they've been helpful and ma Dick Ide VW is easy to get to, friendly to work with, and quick. Each time I've been in, be it research of repair or sale, they've been helpful and made excellent use of my time. More

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My First Dick Ide Purchase, a Superior Experience So Far!! Just recently, I traded in my 2011 Touareg Sport for a 2014 Touareg TDI, but this is my first experience with Dick Ide VW, and so far, I couldn't be m Just recently, I traded in my 2011 Touareg Sport for a 2014 Touareg TDI, but this is my first experience with Dick Ide VW, and so far, I couldn't be more pleased. Steve Bentivegna, my sales person, was friendly, straightforward and professional. I really, really appreciated that I did not have "to play the old-style game of hardball negotiation." I had done my research online, came prepared, and was treated with courtesy and respect. When I purchased the car, I met Paul Stojanov to complete the paperwork; he too was very friendly, knowledgeable, and efficient. When I was in for my double-check service the other day, he made a point of stopping to say hello and offered to help me set up the automatic payment with VW if I had any issues signing up. I met Jim Redden the day I picked up my car and dealt with him on my first month "double-check." He listened carefully to my questions and gave me helpful information on the TDI; he was patient, friendly, and efficient. The service was finished on time and my car came back to me after having been washed, a very nice courtesy. The friendly professionalism of the entire staff at Dick Ide VW is truly a pleasure to experience. More

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Everyone is friendly and courteous. Service is always prompt and efficient. I love how easy it is to go online and schedule a visit. I have always been able to get in quickly and at a time that is conven prompt and efficient. I love how easy it is to go online and schedule a visit. I have always been able to get in quickly and at a time that is convenient to me. The waiting area is bright, spacious and clean. I also love that you watch Fox News in the waiting room ( just my personal preference). More

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I purchased my fifth VW Beetle this past June, 2013. James was the salesperson. He has moved away however took my wonderful new Beetle for 10,000 mile service this am. It was the best experience. All James was the salesperson. He has moved away however took my wonderful new Beetle for 10,000 mile service this am. It was the best experience. All staff was friendly, professional, made me very comfortable in a nice lounge area with large flatscreen tv so I could watch the morning news, plenty of reading materials available and coffee. When my car was finished being serviced I was told that everything needed, ie: oil change, etc. was completed and, on top of that, they had washed it and dried it off! She was parked out in front of the dealership not only all serviced and ready to go but nice and shiny and sparkly as well. Of course now she is the queen of the highway!! I love my Beetles, would not drive anything else and I love dealing with this dealership. It just seems they do everything right!!!! Anne Harvey Canandaigua, New York More

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what can i say, what a great experience yet again. I had to get my CV Boot and joint fixed, which was, i found out at my inspection. the service department went above and beyond, in every way. i have the e to get my CV Boot and joint fixed, which was, i found out at my inspection. the service department went above and beyond, in every way. i have the extended warranty, but it was missing paper work. James got the paper worked straightened out, and got my car fixed. They even replaced my gas cap, due to a broken strap. as well as fixed the window washer hose, that sprung a leak. some times the small things make the biggest difference. it is always a pleasure coming to the new Dick Ide Volkswagen of East Rochester. Gary and James are the best, they treat everyone with respect and they do what is right. i cant wait to see the dealership grow and see what is to come. I know when i start to look for a new car it will be with Dick Ide Volkswagen of East Rochester. i wish i could rate higher then a 5. thank you again Mark More

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