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James Reeder

Overview Reviews (162)

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James Reeder

James Reeder | Page 11

Service Client Care Manager

Claremont Toyota

601 Auto Center Dr
Claremont, CA 91711

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4.3

162 Reviews

Overview Reviews (162)

4.3

162 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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162 Reviews of James Reeder

August 22, 2024

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Employee Rating

The service advisor was condensing. Even with an appoint, it took over 30 minutes to check in and 90 minutes for an oil change. He treated me poorly when I expressed my concerns Even with an appoint, it took over 30 minutes to check in and 90 minutes for an oil change. He treated me poorly when I expressed my concerns. Including, treating me differently than other customers. Not planning on going back to your service department. More

by ANDREATEAS7

Verified Customer

Service Price Transparency

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Recommend Dealer

Other Employees Tagged: Tony Sanchez

Aug 23, 2024 -

Claremont Toyota responded

Andrea, It's very discouraging to read about this negative interaction with a member of our team. When you have a moment, we'd like to learn more about when you stopped by and who you worked with. We look forward to speaking with you soon. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

August 22, 2024

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The workers at the maintenance help were very professional and got my oil change done nicely. professional and got my oil change done nicely. More

by PHOEBEZHAI

Verified Customer

Service Price Transparency

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Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Tony Sanchez

Aug 23, 2024 -

Claremont Toyota responded

Thank you! We're thrilled to hear about your positive experience with our maintenance team. Professional service and quality work are what we strive for. We appreciate your feedback and look forward to serving you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

August 22, 2024

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Always helpful and caring toward customers. Willing to give customers a chance. Love their service and how they make you feel like a part of the family. The best experience ever at a dealers Willing to give customers a chance. Love their service and how they make you feel like a part of the family. The best experience ever at a dealership. More

by LINNIEBOYBROWN

Verified Customer

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Gabriel Acevedo, Tony Sanchez

Aug 23, 2024 -

Claremont Toyota responded

Thank you for your fantastic feedback! We're thrilled to hear that you felt welcomed and valued as part of our family. Our team is dedicated to providing top-notch service, and your experience means the world to us. We look forward to seeing you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

August 22, 2024

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Fast and friendly, the people working there were very helpful and made my trip enjoyable. helpful and made my trip enjoyable. More

by WENEWMAN

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Tony Sanchez

Aug 23, 2024 -

Claremont Toyota responded

Thank you for the fantastic review! We're thrilled to hear our team's friendliness and support made your trip enjoyable. We strive to create great experiences for our guests, and your feedback truly motivates us. Looking forward to welcoming you back soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

August 14, 2024

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The service attitude is warm and thoughtful! Everything is based on customer satisfaction! We provide customers with professional knowledge introduction for each product! Everything is based on customer satisfaction! We provide customers with professional knowledge introduction for each product! More

by HGB9780889

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Yong Zhao, Daniel Vera, Tony Sanchez, Orlando Ramirez

Aug 15, 2024 -

Claremont Toyota responded

Thank you so much for your positive feedback! We are thrilled to hear that you found our service attitude warm and thoughtful. Ensuring customer satisfaction is our top priority, and we are glad you appreciated the professional knowledge introduction provided for each product. We look forward to serving you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

July 17, 2024

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I have always been extremely pleased with my auto care experiences at Claremont Toyota. The customer service is great! experiences at Claremont Toyota. The customer service is great! More

by ALICIA815HERNANDEZ

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Tony Sanchez

Jul 18, 2024 -

Claremont Toyota responded

Thank you for your kind words, Alicia! We are thrilled to hear that you have consistently had positive experiences at Claremont Toyota. Providing excellent customer service is a top priority for us, and we appreciate your loyalty and feedback. We look forward to serving you again in the future! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

July 06, 2024

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Staff, customer service, uber free, everything is good. I visited to Claremont Toyota last timeto fix the nail on my tire, they change the new one free without any cost (my car under warranty period) I visited to Claremont Toyota last timeto fix the nail on my tire, they change the new one free without any cost (my car under warranty period) More

by HUYNHUYENVU

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Tony Sanchez

Jul 08, 2024 -

Claremont Toyota responded

Thank you for sharing your positive experience at Claremont Toyota! We're thrilled to hear that our staff provided excellent customer service and took care of your tire issue at no cost to you. We appreciate your feedback and look forward to serving you again in the future. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

July 05, 2024

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Excellent customer service , Clean dealership , And good coffee . They offer a coffee And water For sure, I wanna come back . coffee . They offer a coffee And water For sure, I wanna come back . More

by SOUHADDAWAHER

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Tony Sanchez

Jul 08, 2024 -

Claremont Toyota responded

Thank you so much for your kind words about our customer service, dealership cleanliness, and coffee offerings! We're thrilled to hear you had a positive experience with us. We look forward to welcoming you back in the future! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

July 04, 2024

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Excellent service and friendly staff. Dropped off my rav fir service and they got it done quickly Dropped off my rav fir service and they got it done quickly More

by MIKE@HINSONRACING.COM

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Tony Sanchez

Jul 05, 2024 -

Claremont Toyota responded

Hi Mike, thank you for the kind words! We are thrilled to hear that you had a great experience with our service team. We strive to provide efficient and friendly service to all of our customers. Let us know if there is anything else we can assist you with in the future. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

June 29, 2024

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The service was great! Nice waiting room. One thing missing POPCORN 😊 also car needs a water bath after serviced Nice waiting room. One thing missing POPCORN 😊 also car needs a water bath after serviced More

by BJONES1295

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tony Sanchez

Jul 02, 2024 -

Claremont Toyota responded

Thank you for the positive feedback! We're glad you enjoyed the service and our waiting room. We appreciate your suggestions for future improvements. We hope to see you again soon for another great experience! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500