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James Richards

Overview Reviews (258) Inventory (137)

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James Richards

James Richards | Page 14

Assistant Service Manager

Fitzgerald Subaru Rockville

11407 Rockville Pike
Rockville, MD 20852

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4.8

258 Reviews

Overview Reviews (258) Inventory (137)

4.8

258 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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258 Reviews of James Richards

May 23, 2026

Dealership Rating

Employee Rating

I am happy with this dealership. That is why I have bought so many Forresters from Fitzegerald. SERVICES are good & Fast. Happy workers ! That is why I have bought so many Forresters from Fitzegerald. SERVICES are good & Fast. Happy workers ! More

by JOHN.S.SWIATOCHA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

May 23, 2026 -

Fitzgerald Subaru Rockville responded

Thank you for trusting our team with another Subaru Forester. We’re glad the service was fast and our staff kept you happy. We look forward to helping you again soon.

May 22, 2026

Dealership Rating

Employee Rating

Kevin Mendoza is a terrific service advisor! He’s smart, informative, knows his stuff! And cordial. Don’t lose him! He’s smart, informative, knows his stuff! And cordial. Don’t lose him! More

by hlgrossinger

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Mendoza

May 22, 2026 -

Fitzgerald Subaru Rockville responded

It’s wonderful to hear you found our service advisor knowledgeable and cordial during your Subaru Forester visit. Thank you for sharing your positive experience. We look forward to assisting you again.

May 21, 2026

Dealership Rating

Employee Rating

Quick, efficient and friendly service. Wait time was small with comfortable place to hang out. Wait time was small with comfortable place to hang out. More

by prenzullo

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ismael

May 21, 2026 -

Fitzgerald Subaru Rockville responded

We’re pleased you found our service quick and friendly and appreciated the short wait. It’s great to hear the waiting area felt comfortable. Thank you for trusting us with your Subaru.

May 20, 2026

Dealership Rating

Employee Rating

The reprensentative was professional, very courteous, and efficient. I was able to wait and in about 30 minutes, it was complete. efficient. I was able to wait and in about 30 minutes, it was complete. More

by tdavisa

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

May 20, 2026 -

Fitzgerald Subaru Rockville responded

We’re glad James provided professional, courteous, and efficient care. Completing your Subaru Forester Hybrid service in about 30 minutes highlights our team’s focus on prompt service. Thank you for choosing us for your maintenance needs.

May 19, 2026

Dealership Rating

Employee Rating

The service staff is always professional and helpful. They were very good at getting back to me in a timely manner. They were very good at getting back to me in a timely manner. More

by sylvialivingston

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

May 19, 2026 -

Fitzgerald Subaru Rockville responded

We’re glad you found our service staff professional and helpful. It’s great we could provide timely communication while working on your Subaru Outback. We look forward to assisting you again.

May 18, 2026

Dealership Rating

Employee Rating

The service staff I had deal with are professional, courteous, fast. I have no problem at all. courteous, fast. I have no problem at all. More

by HBLANCAFLOR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ismael

May 18, 2026 -

Fitzgerald Subaru Rockville responded

We appreciate you highlighting how professional, courteous, and efficient our service team was during your Subaru Outback maintenance. James is happy we could deliver a smooth and fast experience. We look forward to helping you again.

May 18, 2026

Dealership Rating

Employee Rating

Efficiently run, comfortable for customers. Love that coffee abd snacks are provided. Staff is friendly. Repair costs are high. Love that coffee abd snacks are provided. Staff is friendly. Repair costs are high. More

by JILLDLEVINE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

May 19, 2026 -

Fitzgerald Subaru Rockville responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

May 17, 2026

Dealership Rating

Employee Rating

It was very easy to make a service appointment. And they are very friendly when you arrive for your service and communication by text works really well. And they are very friendly when you arrive for your service and communication by text works really well. More

by JPWARDAIA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Clark

May 17, 2026 -

Fitzgerald Subaru Rockville responded

It’s great to know arranging your Subaru Outback service was smooth. We’re glad our team greeted you warmly at arrival and kept you informed by text. Thanks for sharing your experience and we look forward to assisting with your next service.

May 16, 2026

Dealership Rating

Employee Rating

I bought this car 14 years ago from Fitzgerald Subaru and brought it in for service ever since. As usual the service was excellent in all departments. brought it in for service ever since. As usual the service was excellent in all departments. More

by mckeez

Verified Customer

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

May 16, 2026 -

Fitzgerald Subaru Rockville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Fitzgerald Subaru Rockville.

May 16, 2026

Dealership Rating

Employee Rating

Service agents are very attentive. There is no waiting time. Clear and reliable explanations of repairs done and recommendations . Coming here is always a pleasant experience and it There is no waiting time. Clear and reliable explanations of repairs done and recommendations . Coming here is always a pleasant experience and it gives one peace of mind. More

by LCARNOTA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

May 16, 2026 -

Fitzgerald Subaru Rockville responded

Thank you for highlighting how our team provided attentive service, prompt turnaround, and clear explanations for your Forester’s repairs. We’re pleased each visit brings you peace of mind. We look forward to assisting you again.

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