James Richards
James Richards at Fitzgerald Subaru Rockville

James Richards | Page 14

Assistant Service Manager

Fitzgerald Subaru Rockville

11407 Rockville Pike
Rockville, MD 20852

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4.8
179 Reviews
4.8

179 Reviews

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179 Reviews of James Richards

March 24, 2026

Dealership Rating
Employee Rating

Very friendly and professional. Make you feel like part of the family. Highly recommend them. More

by spetradakis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lawrence Payne in Sales

Mar 24, 2026

Fitzgerald Subaru Rockville responded

Thank you for choosing us for your Subaru Outback service. James and our team are delighted to know you felt welcomed and well cared for. We appreciate your recommendation and look forward to your next visit.

March 20, 2026

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Fitzgerald subaru is like family to us… on our 4th Subaru and having recommended Subaru to many! We can’t say enough good things about! More

by jeyclan
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Nathaniel

Mar 21, 2026

Fitzgerald Subaru Rockville responded

Hearing that you consider us part of the family is a highlight for James and our team. We’re honored to have been part of your fourth Subaru experience and appreciate your referrals. We look forward to keeping you happy on the road.

March 20, 2026

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Great and fast service. Price is reasonable. Matthew gave me prompt updates regarding my car during the entire service process. More

by enoknight
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Matthew Clark

Mar 20, 2026

Fitzgerald Subaru Rockville responded

Thank you for your kind review. We’re glad our team provided fast service, reasonable pricing, and clear updates on your Subaru Impreza. We look forward to assisting you again.

March 19, 2026

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efficient as usual, courteous staff, and the waiting area is improved. all expected services performed, plus tire replacement - tho I dont understand why replacing two tires takes over an additional ho More

by JWA
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: luis

Mar 19, 2026

Fitzgerald Subaru Rockville responded

Thank you for mentioning our courteous team and the updated waiting area. We apologize for the extra time needed for tire replacement and are looking into ways to reduce such delays. We appreciate your continued trust in your Subaru Crosstrek and look forward to serving you again.

March 19, 2026

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Employee Rating

James and the other staff members were courteous and helpful in the process of purchasing a new car. More

by markrsnyder
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Mar 19, 2026

Fitzgerald Subaru Rockville responded

Thanks for letting us know about your experience. We’re glad James and our team were courteous and helpful during your new Subaru purchase. Enjoy your new car and we look forward to assisting you again.

March 18, 2026

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I wish I could have been lent a car and that my car would have been washed as part of the service. That was disappointing and what I was used to from my last dealership. More

by sberman23
Service Price Transparency
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Recommend Dealer
Yes
Mar 19, 2026

Fitzgerald Subaru Rockville responded

Thank you for choosing Fitzgerald Subaru Rockville. Your feedback and rating mean a lot to us. We apologize for falling short of your expectations and hope you will give us another opportunity to serve you and demonstrate our commitment to great customer service.

March 18, 2026

Dealership Rating
Employee Rating

As always, the service deparrment at Fitzgerald Subaru was pleasant, informative & professional. It's always a little scary when I bring my 2023 Crosstrek in, but I can tell the difference when I take it More

by sgberry
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Mar 18, 2026

Fitzgerald Subaru Rockville responded

Thank you for trusting us with your 2023 Crosstrek. James and our team are thrilled that our service helped improve your Subaru’s handling and braking. We appreciate your continued trust and look forward to assisting you again.

March 18, 2026

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Nate was excellent and professional and the dealership was quick to provide superb service on my vehicle. More

by robby2414
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Recommend Dealer
Yes
Mar 18, 2026

Fitzgerald Subaru Rockville responded

We appreciate you sharing this feedback. We’re glad our team delivered professional and efficient service for your Subaru and look forward to assisting you again.

March 18, 2026

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Employee Rating

Very was pleased with the service although it was expensive. They were very professional and explained the issues well. More

by ekucera2
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Mar 18, 2026

Fitzgerald Subaru Rockville responded

Thank you for the five-star review. It’s great to hear our team provided professional service and clearly explained the repairs on your Subaru Ascent. We appreciate your feedback on pricing and look forward to serving you again.

March 16, 2026

Dealership Rating
Employee Rating

Video report very useful. Timeliness commendable. Price…hmm. Level of automotive repair efficiency seemingly adequate More

by ANESTINEL
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Mar 16, 2026

Fitzgerald Subaru Rockville responded

Thank you for the five-star rating and for sharing your thoughts on the video report and prompt service for your Subaru Forester. James is happy the report was useful and our timing met your needs. We appreciate your feedback on pricing and repair efficiency and look forward to assisting you again.

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