James Richards | Page 13

Always professional. Great communication. Genuine interest in doing the best possible job in the most effective way possible. No hard sell. Excellent info on options Great communication. Genuine interest in doing the best possible job in the most effective way possible. No hard sell. Excellent info on options for service and replacement equipment. Just a joy to deal with. I would not go anywhere else for service ever!! More

by JOMLAM Verified Customer Verified Customer

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Took more time than estimated, didn’t fix an issue that was told until after we proved it was a problem, said there were other issues with the car that wasn’t communicated so we as the owner can let them k was told until after we proved it was a problem, said there were other issues with the car that wasn’t communicated so we as the owner can let them know if we want it fixed or leave alone. More

by elizannev Verified Customer Verified Customer

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Made an appointment easily, spent 3 hours in the dealer wait room with comfortable seating, free water and fruit. Received a video of a thorough inspection of the car and recommendations for service. Chose wait room with comfortable seating, free water and fruit. Received a video of a thorough inspection of the car and recommendations for service. Chose several services and will return for more. More

by LINDSAY.MCAULIFFE Verified Customer Verified Customer

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Very courteous and helpful. Waiting areas comfortable and clean. Clear explanation accompanied by video regarding work needed and done. After doing electronics fix, didn't retur Waiting areas comfortable and clean. Clear explanation accompanied by video regarding work needed and done. After doing electronics fix, didn't return dash display to MPH, so later I had to spend a while struggling with Subaru's horrible i/Set system to get it back to the screen we prefer. More

by o5DLA11 Verified Customer Verified Customer

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My car immediately had a new problem when I drove out of the dealership. I’ve had to schedule another change to have it looked at. The people and service I did receive were good. But as you can imagine, the dealership. I’ve had to schedule another change to have it looked at. The people and service I did receive were good. But as you can imagine, this put a damper on my experience. More

by DPERELMAN3328 Verified Customer Verified Customer

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1) I appreciate the excellent treatment and interaction with the associate who helped me with the check-in and check-out. 2) Good seating area in the dealership while I waited. 3) Thank you very much for with the associate who helped me with the check-in and check-out. 2) Good seating area in the dealership while I waited. 3) Thank you very much for the really fast free wifi access!!! More

by Sam Verified Customer Verified Customer

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I had an appointment; i waited for 2. 5 hrs for the scheduled work to be done. Schedule A lists a car wash. I was advised washer machine has been broken for months though it is advertised 5 hrs for the scheduled work to be done. Schedule A lists a car wash. I was advised washer machine has been broken for months though it is advertised as a part of the your service. I have 2 valve covers missing. I had a tire rotation done with service. I may not return for more work in the future. More

by sgpelzer Verified Customer Verified Customer

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I can't judge the mechanical work, but the young men I dealt with were sterling, especially Matthew Clarke dealt with were sterling, especially Matthew Clarke More

by BELLETHOMAS12 Verified Customer Verified Customer

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Service was terrible. Went to drop off my Subaru at the appointed time and there were 7 cars waiting in front of me to check in as well. After not moving for 10 minutes I Went to drop off my Subaru at the appointed time and there were 7 cars waiting in front of me to check in as well. After not moving for 10 minutes I left. My email complaint to the dealership elicited a response to buy a new car! Never responded to my complaint. More

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After those crooks try to extort 2,000 of repairs on my sons' car two years running, I took my business on my two Subarus to local garages. Took my Outback this morning - not only are services 30/40 pc low sons' car two years running, I took my business on my two Subarus to local garages. Took my Outback this morning - not only are services 30/40 pc lower cost, but there express surprise to see how many services were done 'early' (read totally unnecessary) on my Outback over the past three years. Shame on you Fitzgerald, you're a bunch of shameless thieves. More

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