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James Richards
James Richards at Fitzgerald Subaru Rockville

James Richards | Page 13

Assistant Service Manager

Fitzgerald Subaru Rockville

11407 Rockville Pike
Rockville, MD 20852

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4.8
179 Reviews
4.8

179 Reviews

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179 Reviews of James Richards

March 29, 2026

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Employee Rating

Service was fine, took a little longer than expected but James kept me informed regarding this. More

by mully1765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 29, 2026

Fitzgerald Subaru Rockville responded

Thank you for sharing your experience with your Subaru Outback service. We appreciate your patience with the extra time, and we’re happy James kept you informed throughout. We look forward to assisting you again.

March 28, 2026

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Employee Rating

Jake was terrific! He was courteous and retrieved the car for us. Give him a raise! More

by twh12
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Mar 28, 2026

Fitzgerald Subaru Rockville responded

We appreciate your five-star rating for the service on your Subaru Solterra. It’s great to hear our team’s courteous assistance and prompt vehicle retrieval made your visit smooth. We’ll be sure to pass along your feedback.

March 27, 2026

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Employee Rating

Consistently good, attentive and timely service. Careful attention to detail. Great customer service. Easy scheduling. More

by KMKULLBERG
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Clark

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Mar 28, 2026

Fitzgerald Subaru Rockville responded

Thank you for highlighting the attentive and prompt care your Outback received. We’re glad scheduling was simple and that our team’s attention to detail met your expectations. We appreciate your continued trust.

March 27, 2026

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Great service, they were very helpful and friendly. I appreciated the ride home and back. More

by pennpaula579
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Service Time
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Recommend Dealer
Yes
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Mar 27, 2026

Fitzgerald Subaru Rockville responded

Thank you for sharing that our team was helpful and friendly during your Subaru Crosstrek service. We’re glad the courtesy ride home and back added extra convenience. We look forward to welcoming you back for your next service.

March 27, 2026

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Employee Rating

The people that we have dealt with are all professional, courteous, friendly, knowledgeable and very straightforward about the prices. They answered all our concerns. More

by drbengero
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott, Matthew

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Mar 27, 2026

Fitzgerald Subaru Rockville responded

Thank you for recognizing our team’s professionalism, courtesy, and transparency during your Subaru Outback service. We’re glad we could address all your concerns clearly. We appreciate your trust and look forward to serving you again.

March 27, 2026

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Employee Rating

Fitzgerald Subaru serviced my 2025 Subaru outback on Tuesday. The service performed was excellent and the customer service personnel provided excellent customer service. Thank you! More

by WESLEY60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 27, 2026

Fitzgerald Subaru Rockville responded

Thank you for bringing your 2025 Subaru Outback in for service this past Tuesday. We’re delighted the work and customer care met your expectations. We look forward to helping you again.

March 26, 2026

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Employee Rating

The service was excellent and everyone was very friendly. They worked with me on the price by determining what was really necessary at this time. More

by NLEGUM
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Service Communication
Recommend Dealer
Yes
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Mar 26, 2026

Fitzgerald Subaru Rockville responded

Thank you for the five-star rating and for entrusting us with your Subaru Crosstrek service. We’re glad our team provided friendly support and clear guidance on the maintenance that was truly necessary.

March 26, 2026

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As usual outstanding job Nate and Ismael always help and Lester the manager even better More

by JORGELAURE
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Nate

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Mar 26, 2026

Fitzgerald Subaru Rockville responded

Thank you for trusting us with your Subaru Legacy maintenance. James is happy to hear that our team consistently provides excellent support.

March 25, 2026

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Employee Rating

Quick greeting outside; friendly service advisor; interesting video regarding repairs needed; easy waiting area; completed within a reasonable time frame More

by MARIANNE.SOPONIS
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Workmanship
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Recommend Dealer
Yes
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Mar 25, 2026

Fitzgerald Subaru Rockville responded

Your feedback about the warm welcome and James’s attentive approach is much appreciated. We’re glad the repair video and comfortable waiting area provided clarity and convenience and that your Subaru was ready in a timely manner. Thank you for trusting us with your service needs.

March 25, 2026

Dealership Rating
Employee Rating

As is the “perfect norm” for service to all vehicles bought from Fitzgerald (7) the service department has never let me down. Even just stopping by for a “safety” check after a snow storm to check tires More

by sjbhore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amadeo

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Mar 25, 2026

Fitzgerald Subaru Rockville responded

We’re delighted that James and our service team have consistently supported your Jeep, from tire and fluid checks after a snowstorm to routine oil changes. It means a lot that you make the trip from Delaware for each visit. We look forward to welcoming you whenever you stop by again.

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